KUT from the Kloth Reviews 31

BEWARE OF RETUN POLICY

I made 2 purchases from Kut from the Kloth around Xmas time. I assumed the return policy would be extended to 1/31/26 due to the holidays like all other retailers did. Or at the very least make a one time exception like retailers with good customer service do. Apparently, they do not value customer service & do not want return business. There’s a reason they don’t openly publish their phone number. I emailed them, which is the only way to contact them & nevere received a response.

These no hems are so ugly with all the unraveling and look so messy and needed some seam.

I’ve bought countless pairs of pants from Kut from the Kloth, but this experience ended my loyalty on the spot. I purchased an $80 pair of jeans that didn’t fit, and when I tried to return them, I was suddenly told they were “final sale.” That label was nowhere on the product page, nowhere in checkout, nowhere in my confirmation. If it had been, I never would’ve bought them.

Their refusal to honor a basic, transparent return policy is unacceptable. It feels deceptive, and it shows exactly how little they value returning customers. I’ve spent plenty of money with this brand over the years, but after this, they won’t see another dollar from me.

While I've liked the items I've purchased in person, I think they are a total scam. No one to answer phones, AI to answer emails, no shipping updates on an over $300 order for over two weeks

I've been purchasing jeans and pants from Kut for years, so for Christmas I asked my husband for something. He bought during their Black Friday sale. When I tried them on at Christmas, they didn't fit so I reached out for a return or exchange only to find out that the return window closed on Christmas Eve!! What kind of retailer advertises Black Friday specials knowing full well there's going to be gifts bought for Christmas, but the return window closes before you've even opened the gift?! Ridiculous

What a joke this company is. Their return policy is unheard of over the holidays. Please people you need to read very carefully before ordering anything from here. They do not care about their customers.

I asked my husband for something from them for Xmas. He bought it on 11/7. I tried to return it on 12/30 in exchange for a smaller size. It was denied due to their "21 day return policy" with no holiday exceptions, even for exchanges. So basically, they know people will not expect such a ridiculous return policy and be stuck with things that don't fit, etc. This means a company that doesn't care about their customers. No more money from me! Sad bc I like their clothes too...

Wife tried on a pair in an Evereve location. Found a better price direct from Kut From The Kloth website. On 11/23, purchased two pairs for Christmas in the size that she tried. They arrived at least 1-2 sizes too big. Attempted to return or exchange. Customer service phone lines were completely disconnected through New Years and the email response from the customer service manager simply indicated that there was no option to return beyond their putrid 21-day window, with no holiday window extensions. Policy also indicates that the window starts from delivery date, while customer service rep indicated order date. No options whatsoever at this point, would have been better off flushing $200, as I’d have a better chance of getting my money back. Borderline predatory, unethical practices. This place is a fraud and a joke.

DO NOT BUY ONLINE, TERRIBLE EXPERIENCE

Like many others have said, buying from them directly is not a great experience. I own many pairs of their jeans and have loved them in the past. I ordered a pair from them directly, and it is a style that I have owned previously and they were great, this was not the case with this pair. After wearing them a handful of times the fabric started to pull away from a seam and fray, and after looking closely it was a manufacturing defect. This was not normal wear, it was after washing them and when I put them on the fabric had pulled away completely leaving a large hole. I reached out to get a replacement pair, but I was told that it was after the 21 day return window and there was nothing they could do. I had probably owned them just over a month, which is not a long time at all. I didn't want my money back, I was hoping to exchange or maybe even get credit toward a new pair, but I got absolutely NOTHING!! When paying almost $100 they should last more than 3 wearings and 1 washing cycle. I will still purchase their products, but only from a store where I can return within a reasonable time if the product has a defect. DO BETTER!! This is a large investment and you need to stand behind your products, not just tell someone that there is nothing that you can do. 21 days is not long enough to know if something will fall apart, that is why the majority of places have a much longer time frame for defective products.

UPDATE: As you can see from their reply, they did in fact reach out to me regarding my initial complaint about a defect and asked me to send in additional information, which I did immediately. Since that time I have sent a couple of messages asking for an update all with NO RESPONSE. How the customer service could actually get worse, I do not know, but somehow it did.

I will continue to purchase from a store because I love the jeans, but I would never order directly from them again, it has been the worst customer service experience that I have ever had with a company. If they are not able to offer a credit or replace the jeans they need to let me know, not completely ghost me after reaching out.

Website says return processing fee is $8.95, but they deducted $10.95 from refund. When I reached out, they stated their policy had changed, even though I pointed out they never updated the website. I felt this was false advertising. They only offered to give me the full amount in store credit, but I wanted a refund and not a credit.

Buyer beware: DO NOT BUY!!!! I ordered a pair of jeans which arrived too big, so I wanted to make a return. I have reached out to costumer service 3 times now to start the return process and no one responds. Their online return portal doesn't work so I'm just stuck.. I will NEVER buy online with this brand again.

Purchased a pair in a Madison, CT Boutique for $120. I washed it when I got home and the blue dye bleed out was horrible. It had to be washed several times to not turn my skin blue! The fabric is soft but it's not jean material. The zipper continues to come down and I use a safety pin to hold it up. It is very cheaply made and not worth what you're paying for. I would rather wear my rough wrangler jeans any day for the same cost and BEST quality.

These jeans after 2 hours fit like a bag of shit, hate them , emailed them and they don’t stand behind there products. Never buying again

I am a repeat, loyal customer and I had eventuating circumstances which precluded me from exchanging a pair of FULL PRICE jeans in their 21 day window. I asked for grace this ONE TIME and was denied it. THE CUSTOMER SERVICE SUCKS. I will no longer be buying Kut jeans anymore....

I received two items, both with defects. Shorts were cut very unevenly. I was told they were cut that way to “cover your bottom”…makes zero sense. They were also described as having a 6in inseam. They were not 6in all the way around. The pants I received were over an inch shorter than the website listed. They refused to waive the return shipping, despite sending photos for proof of defects. Very difficult to deal with and not customer friendly.

Shame on me for assuming this company refunds like all the major first class retailers out there. While I have always liked the Kut label (usually purchased in brick and mortar stores selling the Kut line) I saw a pair of shorts I liked online thinking I could easily return them if unsatisfied. WRONG. I will never buy from this company online again. I encourage you to do the same. Huge deductions from original payment make the experience seem like a rip off.

Paid for 7-10 days shipping. Now they tell me 4-6 weeks and refuse to cancel or refund anything including shipping.

Item sent was correct size, however the jeans were 6 inches too long. No mention of tailoring expectations in online site. No complete refund offered unless you "exchange or risk buying something else!"
Fradulent selling, poor refund policy, don't get ripped off. Buy somewhere else.

This company is terrible!! I ordered a pair of jeans and had to return them twice for sizing down. Bizarre. They deducted a bunch of money the first time and then only wanted to refund me shipping the second time because they said the pants were worn - which is complete nonsense!!!

Purchased usually size and style jeans (I have been buying) - fit was way off, material different, craftsmanship is far inferior, and most likely to fall apart after a handful of washings. When returning, they deducted a bunch of money, but offered me to apply my full payment towards another pair. Sorry, but I am not up for gambling on another pair and believe I should be refunded my entire money. After inquiring, I was told we’ll “pass it along” when asking for my money back and feeling ripped off. I won’t be buying another item and will make sure everyone knows to avoid this predatory company.