L'Amour Brilliance Reviews 

Antwoord van L'Amour Brilliance

Geüpdatet op 29 jun 2025

Dear Mr. Wilfried,

Thank you for sharing your feedback. We are truly sorry to hear that you feel disappointed, and we greatly appreciate the opportunity to clarify.

Our company is registered in the United States, with an office based in New York. To offer high-quality jewelry — crafted with IGI-certified lab-grown diamonds and genuine gold — at a fair and accessible price, we manufacture our pieces in our own dedicated workshop in Vietnam. This approach helps us reduce unnecessary operational costs while maintaining strict quality control standards, so customers receive finely handcrafted pieces at the best possible value.

Your ring was carefully made to the exact specifications you confirmed, using 14K gold and an IGI-certified lab-grown diamond. The diamond's certification number is laser-engraved and can be verified directly at www.igi.org.

We understand how important transparency is, and we always encourage our customers — including you — to have their pieces independently appraised. If there is any aspect that does not match our commitments, we are ready to offer a 100% refund without hesitation.

We hope this information clarifies your concerns, and we remain at your full disposal for any further questions or support you may need.

Sincerely,
The L’Amour Brilliance Team

Antwoord van L'Amour Brilliance

21 jul 2025

We sincerely thank you for taking the time to share your wonderful feedback about the product and service from L'Amour Brilliance. We are truly delighted to know that the 3-carat princess-cut pave ring exceeded your expectations and brought you great satisfaction.

Your trust and support are the greatest motivation for us to continuously improve and enhance the quality of our products and services. The L'Amour Brilliance team is always committed to providing a seamless, transparent, and memorable shopping experience for every customer.

Once again, thank you so much, and we look forward to serving you again on your next special occasion.

Antwoord van L'Amour Brilliance

21 jul 2025

We sincerely thank you for trusting and choosing L'Amour Brilliance for your special ring set. We are truly delighted to know that your ordering experience — from the design process and 3D renderings to the packaging stage — brought you satisfaction and peace of mind.

Receiving such positive feedback is a tremendous motivation for our team to continue delivering dedication and transparency at every step. We are even more thrilled to hear that your wife loves the ring set — that is the most meaningful gift to us.

Once again, thank you for choosing L'Amour Brilliance. We look forward to serving you again on your next special occasion.

Antwoord van L'Amour Brilliance

21 jul 2025

Thank you so much for your kind words! We’re delighted to have supported you throughout the process. We look forward to providing you with another great experience in your future purchases!

Antwoord van L'Amour Brilliance

10 jun 2025

Thank you for sharing your experience. We’re truly sorry to hear that you weren’t fully satisfied with the custom-made ring — the 5ct radiant-cut solitaire — due to the stone not appearing as slim and elongated as you had hoped.

As soon as we received your feedback, we proactively offered alternative options to better meet your expectations:
• A 3.5ct stone with a more elongated shape for a slimmer look.
• A different 5ct stone with a stretched ratio, allowing the size to remain the same while enhancing the elegance and slim appearance.

All these options were presented in good faith, with the hope of keeping your order and ensuring your satisfaction.

Should you still wish to proceed with a cancellation, we would like to clarify:
• This is a made-to-order item with specific customizations:
• Band width adjusted to 2.5mm
• Redesigned into a double-prong setting
• As per L’Amour Brilliance’s refund policy, custom-designed pieces are non-refundable. However, in our most recent exchange, we made an exception by offering a refund with a 20% craftsmanship fee to help offset the production costs already incurred.

We understand this may cause frustration, and that is certainly not our intention. If this situation still leaves you unsatisfied, we are open to proceeding in whichever way you prefer — with the sincere hope of earning your understanding and a fair review from you.

Please kindly check your email and confirm with us at your earliest convenience.

Sincerely,
The L’Amour Brilliance Team

Antwoord van L'Amour Brilliance

Geüpdatet op 8 apr 2025

Dear Alison!

We would like to clarify several important points regarding your recent review.

The ring you received was crafted and delivered exactly according to the specifications you confirmed—most notably, the 1.5 ct center stone, as verified in the official GRA certificate included with your order. Before shipment, we also shared detailed photos and a video of the finished piece for your review and approval.

Throughout the process, we maintained clear and timely communication and responded to all of your inquiries. However, the order was repeatedly confirmed, canceled, reopened, and followed by multiple disputes—even after the matter had already been thoroughly reviewed and resolved by Affirm, the payment provider selected at checkout. On both occasions, Affirm carefully reviewed the case and ruled in our favor, confirming that the order was fulfilled as requested.

We understand that expectations can vary from person to person, and we truly value every customer’s experience. However, when a product is custom-made to match all confirmed details, returning it based solely on personal preference can be difficult to accommodate. We always strive to listen, support, and work with our customers—and we sincerely hope for understanding and fairness in return.

Should you have any additional questions, we remain available and are more than willing to assist with care and respect.

Best regards,
Kim
The L'Amour Brilliance Team