I ordered two pots of Karl Foerster grass. I received two different grasses, neither one was Karl Foerster. They should not have filled the order or contacted me if it was out of stock. Disappointing... Toon meer
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Lees wat reviewers zeggen
What a fantastic company! My order was delayed due to the couriers but rather than putting me out Landscaping delivered my parcel personally. I've never known a company to go above and beyond to help... Toon meer
Bedrijf heeft geantwoord
Easy to order online. Competative price & delivered free. Not notified by delivery company about day & time window....they just turned up, so good job I was at home to receive the item. However, w... Toon meer
Bedrijf heeft geantwoord
Great price, speedy delivery and great communication. However, what really made my experience exceptional was the professional way that Tom handled the website issue that prevented me from being able... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Landscaping Direct
Geschreven door het bedrijf
Landscaping Direct offers exceptional landscaping products, delivered direct. We also provide helpful advice and inspiration to help you with your next outdoor project.
We have carefully collated products for their superior performance, giving us complete confidence that what we offer is the best out there. We keep our costs down to keep our prices low – creating superb value for exceptional quality.
Our aim is to offer fantastic customer service and we are regularly adding help, advice and inspiration throughout the website. Whether you are planning to transform your own garden, or you’re a seasoned professional, our blogs and inspiration sections are designed to share knowledge and spark ideas.
We are constantly growing. Working with suppliers to expand our product ranges with new and exciting products.
Contactgegevens
Verenigd Koninkrijk
- 0800 048 5955
- enquiries@landscapingdirect.co.uk
- landscapingdirect.co.uk
4,4
Uitstekend
205 reviews
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Great communication and swift delivery
29 mei 2024
Antwoord van Landscaping Direct
Hi, Rachel. Thank you for leaving a positive review for us! I'm glad your order arrived quickly and communications were great. Thanks, Tom - Landscaping Direct.
Update given at the end of this review
Still waiting for a response to my email regarding delivery of my goods. The courier service they use did not leave me any contact details following a failed delivery. I contacted landscaping direct to ask why i had not recieved a delivery as unaware that a delivery had even been attempted. I again waited in today and at 6pm rang the courier service, who did apologise as they couldnt deliver, but failed to even bother informing me. The service hasnt been great ( a previous deliver they only delivered 1 of 2 goods however it was sent out the following day).
Update - landscaping direct have been in contact to try and sort out the delivery of my goods..it has been a frustrating, time wasting process however this was mainly down to the courier service. I have recieved an apology from the company and a small refund.
28 mei 2024
Antwoord van Landscaping Direct
Hi Mrs Hardy, thank you for your updated review. Apologies again with the frustration caused with your deliveries and the communication along the way. The service you received was certainly below the standards we set and typically achieve, so I fully appreciate and understand the frustrations you've had. Thank you for your honest feedback, your understanding, and your willingness to update your original review. Best wishes, Tom - Landscaping Direct.
As advertised great delivery too!
25 mei 2024
Antwoord van Landscaping Direct
Hi Kevin, thank you very much for the positive review! I'm glad all went well! Thanks, Tom - Landscaping Direct.
Antwoord van Landscaping Direct
Hi, Cathie. Thank you very much for your review. I'm glad all went well and you're happy with the product! Thanks, Tom - Landscaping Direct
Some good, some bad
Liked the ease of ordering.
Liked how quickly and efficiently the company contacted me to say that the 22mm slabs I ordered were out of stock but could offer me the 18mm
Disliked that I payed the same for the 18s as I would've the 22s?
Disliked not getting an acurate delivery date or time in advance so I wasn't present for delivery and despite talking on the phone with delivery driver the pallets weren't left where we discussed.
29 april 2024
Antwoord van Landscaping Direct
Hi, Martyn, thank you for your review - sorry to see that you weren't completely satisfied with us.
Regards the confusion with the thickness, we managed to free up stock and delivered the 22mm thickness to you that you ordered. You definitely weren't sent a thinner alternative. Apologies for any miscommunication / misunderstanding.
We usually arrange delivery of paving with a 'book-in' service so that the hauliers contact you in advance to confirm a convenient delivery date. I'm sorry that this seemingly didn't happen for your delivery, and sorry further that the driver didn't manage to leave the pallets where you and he had discussed.
Overall, I hope you are happy with the paving, but I appreciate your frustrations with the delivery.
Thanks, Tom - Landscaping Direct.
Antwoord van Landscaping Direct
Hi, Hazel. Thank you very much for your positive review! Much appreciated, Tom - Landscaping Direct.
Quick delivery
Quick delivery. Receipt wasn't itemised, just said I'd spent £90. 1 of the tub lids was cracked but contents sealed
29 april 2024
Antwoord van Landscaping Direct
Hi Mandy, thank you for your review. I'm glad your order arrived quickly and the contents themselves were all fine despite the damaged lid. When placing your order you should have received two emails automatically - a payment receipt, and a separate itemised order confirmation. I will re-send this to the email provided, so you have it for your records. Thank you for ordering with us. Tom - Landscaping Direct.
Great first purchase with the vendor
Great first purchase with the vendor. Great communication and the delivery team were super helpful and friendly. Refreshing to see this. Very happy.
24 april 2024
Good communication and prompt delivery…
Good communication and prompt delivery of products on time
3 april 2024
Antwoord van Landscaping Direct
Hi Damian, thank you very much for taking the time to leave a review for us. I’m glad our communications were good and your order arrived promptly! Thanks, Tom - Landscaping Direct.
amazing …
bought my bench on the recommendation of a family member and i wasn’t disappointed. the bench is beautiful and the service from start to finish was amazing. would definitely buy from this company again
10 april 2024
Antwoord van Landscaping Direct
Hi, Bernadette. Thank you very much for your positive review and kind words! I’m glad you’re happy with your new bench - wishing you many happy moments in the garden enjoying the comfort of it! Tom - Landscaping Direct.
Antwoord van Landscaping Direct
Thank you very much for your kind review! I’m glad our service and delivery times were positives for you. Thanks, Tom - Landscaping Direct.
Great customer service.
Ordering was easy, had a problem with delivery but customer service sorted this out for me.Great service.
10 april 2024
Antwoord van Landscaping Direct
Hi Alan. Thank you for leaving a positive review and for your kind words despite the initial delay with your delivery. I’m glad we managed to resolve the issue for you. Tom - Landscaping Direct.
This product was a good price and was…
This product was a good price and was delivered quickly.
2 april 2024
Antwoord van Landscaping Direct
Hi Stephen. It’s great to read that you were happy with the price and your order arrived quickly. Thanks for taking the time to leave us a review! Tom - Landscaping Direct.
I needed a jointing compound for a…
I needed a jointing compound for a Patio that I was renovating for a Customer.
I hadn’t used”Pavtuf” before, but I was recommended it by my Cousin.
I thought I had neasured the area correctly but need to reorder as first quantity was insufficient, so make sure you measure up and estimate correctly.
I followed all of the application instructions and within48 hrs it had set Rock hard.
I was impressed with the product and would highly recommend.
“Landscaping” dealt with my order quickly and efficiently, it wa delivered well in time for its use.
Highly recommend this company.
Thank You
2 april 2024
Antwoord van Landscaping Direct
Hi, Stephen. Thank you very much for your review. It’s great to read that you’re impressed with the Pavetuf Jointing Compound, it’s a great product. Thank you for your vote of recommendation. Tom - Landscaping Direct.
Antwoord van Landscaping Direct
Hi Gray, thank you very much for the kind words and positive review! I'm glad you were happy with us! Tom - Landscaping Direct.
Product delivered successfully
After several failed attempts the product has now been delivered. In my original order I had failed to nominate a suitable place to leave the item in the event of my being away from home. Given the understandable reluctance of the third party delivery agent to leave packages on the doorstep it does make sense to identify a suitable alternative location.
7 maart 2024
Antwoord van Landscaping Direct
Hi Peter, thank you for amending your original review. I’m glad we managed to get your order to you in the end. Apologies again that it didn’t go as smoothly as hoped first time round. We’re reliant on the drivers choosing what they feel is best; and leaving the goods for customer convenience at the risk of them going missing, and taking them away for safety but at the risk of delaying receipt is a tricky balancing act. We’re working on adding something at checkout in future to make the choice to leave safe a more obvious option in future to avoid these sorts of niggles. Thanks again for your understanding and revised review. Tom - Landscaping Direct.
Antwoord van Landscaping Direct
Hi Maria, thank you very much for your review. I'm glad your order arrived quickly. Tom - Landscaping Direct.
Excellent service
Excellent service. Super helpful and quality products. Would defo buy from them again.
26 maart 2024
Antwoord van Landscaping Direct
Hi Sunita. Thank you very much for leaving a review for us. I'm glad you're happy with the boards - it will be great to see how your project turns out! Thanks for the kind words, Tom - Landscaping Direct.
Easy to order online.
Easy to order online.
Competative price & delivered free.
Not notified by delivery company about day & time window....they just turned up, so good job I was at home to receive the item.
However, would use Landscaping Direct again.
28 maart 2024
Antwoord van Landscaping Direct
Hi Pete, Thank you for leaving a positive review for us. Sorry that you didn't get an update prior to delivery, I'll check this out, but I'm glad all arrived well and at the right price for you! Thank you. Tom - Landscaping Direct.
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