Lantern Reviews 6.650

Very helpful and taken a lot of stress off me very happy I have been able to resolve this thankyou very much

The lady I spoke to was extremely understanding of my issues and problem. The customer care was outstanding and I was immediately put at ease

Advisor was understanding and very polite

I spoke with Annie and she was absolutely amazing and so understanding to my current situation, she is a credit to your team, P.S please pass her a message to let her know that I have been offered the job at the hospital! As we both agreed I would let her know

Clear and consise easy to deal with no harrassing customers

The lady on the phone was very friendly and knowledgeable and very helpful and respectful

Jordan was ever helpful no issue at all top guy

Total understanding warm and caring

I would like to acknowledge the exceptional service provided by your customer service representative throughout our recent interaction.

AMINA from Lantern spoke to me concerning more I owe. She was helpful to give me details of how and when this happen.
Hopefully, i am reaching level of resolution

Good customer service Well dealt with

Andrea was very polite and respectful and friendly was a pleasure to speak to and was able to get everything sorted out in one go

Very good customer service

Very polite, friendly, helpful and informative. Made what can be a very upsetting and scary situation less so and made sure I understood what needed to be done and how at every point.

So very easy to set up a payment plan online

Set up a payment plan and still continued to send me letters telling me I owed money and that I could set up a payment plan - on top on inundating me with email after email only hours after receiving first contact.
Very stressful!

I was guided through the process and steps were at my pace.I was given a start date to repay and a good plan .I feel confident in the process and the explanations were clear

Advisor was helpful and had a positive attitude