Lapelpinnow Reviews 12

I placed my order then was told once it went to production I was told that my logo was not legible. It took them 3 days just to get an answer of which design would work. They kept giving me the run around and hanging up on me. They were not responding to emails as that is their preferred communication method. The company outsources all their calls so there is a language barrier that makes it difficult to get clear answers. Save the trouble unless you already exactly what size of item you are needing and that it will work. This process has been rediculous.

I’m up to email #43, yes 43. They’re still insisting that I pay for shipping on the boxes that Lapel Pins Now shipped to me with the wrong color box. Saying their policy won’t allow them to pay for their mistake. Then they had the audacity which was an insult and offering me a 20% discount to make me go away. Not saying at all that they will ship me the correct box that I ordered and pay for the shipping on the ones they ship wrong. They don’t even address that. They need to improve their customer service because they sent me a letter that was internal telling the customer support team how to deal with me. They said to be very firm with me but be nice and cordial. I consider that passive aggressive demeanor. I told them about the email that maybe I got in error (because I resent it back to Lapel Pin) they said that I wasn’t supposed to get that email . Of course I wasn’t. c
just for them to retrain their customer support, their design team, and their production team . Lapel Pins Now should always treat their customers with respect and do not accuse them of a mistake when clearly Lapels Pin is in the wrong. My suggestion is that everyone needs to be aware /course on how to make Lapel Pins Now brand shine. Teams and team leaders need to be responsible for the quality, integrity, and transparency of their brand. It’s all about YOUR BRAND REPUTATION. I’m Still waiting (January 3,2026) for them to send me the correct items.

If zero stars were possible, this company would earn them.

I ordered custom challenge coins and received something that looks like a cheap printed token. The coins were flat, lightweight, and felt like plastic. Nothing was raised, nothing had metal relief, and nothing resembled the product they advertise on their website. What I got was the equivalent of a casino chip with a printed sticker on top.

They also misspelled “August” as “Augest” — a mistake they introduced themselves during their proofing process. The proof was in a barely readable light yellow font on a light background, and they later tried to act like the error was my fault.

I’ve been going back and forth with them since November 24, explaining the quality issues, sending photos, and even showing the original instructions I submitted. Their “solution” after all that was to offer a 5% discount on an order that was 100% wrong. They refused to remake the coins properly and refused to issue a refund.

This is not a professional company. The product doesn’t match their advertising, the quality is terrible, and their customer service is nothing but delays and excuses.

Avoid this business. Save your money and go to a real challenge coin maker.

This company is VERY misleading and they make promises they don't even try to hold to. Spoke to an overly kind, do nothing manager in customer support. Promised to ship my product on October 7th. Never updated their shipping details and now I am going to a 100th anniversary gala WITHOUT the promised lapel pins. Asked for an answer as to when I will ahve these and his reply was "I will contact manufacturing and get back to you in a day", well it'll be day late and $250 SHORT!!! I am reporting the company to American Express, canceling my payment and shaming them on every review site I can find. I don't ask for anything more than honesty and this company sure as heck doesn't know what that is. As we were ending the call the guy actually asked me if I was OK with him doing nothing and if I wanted to place any future orders!!!

BTW, gave them one start because zero stars is not an option.

Huge warning: this place is a scam.Don't be fooled by the website. It is a D-level factory in China masquerading as a US-based company. Dig deeper than the website and you'll see this.

They sent me a proof for a button with a white-colored background, which I approved, as that was the correct background color in the PNG I sent. BUT they sent me actual pins with a silver metal background. Almost sociopathically, the reps (secretly based in China) refused to acknowledge that the color of their proof was not accurate. They refused to correct this and would wanted to charge me for second run.

Do not use them. For them, the customer is always wrong. And if they send you a faulty proof, they will not remedy it. They are callous and indifferent, as you would expect of a D-tier factory based in China.
Worst manufacturer I've dealt with - and I've dealt with many.

The pin that I received was extremely dull and with very small print. Paid an extra $100 for soft enamel after the design team said my image could not be done in standard. There real is no design assistance just copy the image you send and the base colors they used look bad. The company says based in Texas but the product is shipped straight from China. I would not recommend this company.

Extremely disappointed with my experience. There was little to no communication regarding the status of my order, even though I paid for expedited shipping with a guaranteed delivery date. Unfortunately, the order did not arrive in time for my event, and I was left without the product I needed. Despite not receiving a single item, the company showed no urgency in resolving the issue and insisted on deducting restocking fees from my refund. This situation caused a major inconvenience, and I DO NOT RECOMMEND this company.

I was originally using Wizard Pins, but decided to give this company a shot because their turnaround time was much faster. It should've been a red flag, but they made an error on my first order with them. I decided to give them one more try on a different order. This one was even worse. The enamel paint is flaking off of the pin! To top it off, the edges of the pin are sharp enough that I cut my hand on one! Worst part, the company would only refund me 50% of the order and that was only after I threatened to call my lawyer! The whole batch of 500 pins are worthless to us and can't be sold. So much for their "100% quality guarantee". Buyer beware! I'm going back to Wizard Pins.

Horrible company!!!! This is yet ANOTHER company that is based in China and tries to make you think they are local. They have a Texas address, but rest assured...this company is NOT based in the US. You order something and they send the order to a factory in China...where they have ZERO control. The company in China makes the order and ships directly to you. Not a big deal until there is a problem. LapelPinNow has ABOSLUTELY ZERO control over the production process in China. They are at the mercy of a whole other company. There is NOTHING that can be done when there is an issue.

LAPEL PIN NOW IS JUST A MIDDLE MAN FOR A CRAPPY, UNRELIABLE MANUFACTURER IN CHINA.

When you DO have a problem, they put you on the phone withe people that are completely powerless to do anything to assist you. They can't even speak directly with the factory in China. It's awfully. I asked multiple times to speak with someone in managemetn but they would say "shes in a meeting" or "shes stepped away" or some other crap. Non-stop lies. When I called him on it, the CSR even admitted they are told to tell us those things.

THIS COMPANY HAS ONE SINGLE GOAL AND THAT IS TAKE YOUR MONEY.

They committed to a delivery date and then missed it by almost two weeks. When I called to ask why my order was late, they had no answer. After 20 mins on the phone, they finally admitted that there was a massive holiday in China and the company that they use to make stuff just shut down.

Their solution????? They offered to return half of my shipping cost. I was shocked. They failed to meet their date and I missed having my stuff for my event and their solution was to give me a couple bucks. UNBELIEVEABLE!!!! Only after an hour on phone and chat did they finally agree to cancel my order and issue a refund.

I CAN'T STRESS THIS ENOUGH....DO NO ORDER FROM THIS COMPANY IF YOU HAVE ANYTHING THAT IS TIME SENSITIVE...OR IF YOU NOT A RISK TAKER. ABSOLUTE GARBAGE!!!!

LapelPinNow claimed the pins would be “Guaranteed Delivery” by April 4th. On April 5th, I did not even have a tracking number. When I asked for a refund, they claimed that they do not offer refunds. They said I had to pay even more money to return the pins when they arrive late. Also, I tried to leave an honest Google review about what happened but they made my review disappear through a third party Google affiliate called “Shopper Approved”. This affiliate allows them to arbitrarily remove any negative reviews based upon loosely defined criteria. Who knows how many other customers received pins late? They don’t even have a BBB page. It’s just lies and denial of any accountability.

TLDR: the pins are absolutely beautiful. Very affordable price even for small orders. I'll be honest, the company looked shady because of communication problems (no direct contact with designer), but it's legit and you will get your product pretty much on time

So, it's my first time making pins. Said pins are gifts from my freshmen class to the graduating class at my college, and because of this I have a somewhat limited budget. I think I chose this company at first because they have a really good price and low MOQ. (I only need 12 pcs, but making 12 pcs at companies with lower MOQs turned out to be much more expensive than making 25 pcs at lapelpinnow).

After paying I regretted not looking around more carefully, because the lapelpinnow website looks suspicious. FAQ page is empty for some reason and I can't find out where their 'real customer reviews' comes from. Anyway, I submitted my design and waited for them to send me the design proof. Two days passed and nothing, so I contacted customer support, who by the way are super responsive (they always reply to the website chat instantly, although email is a little slower), who said that normally it should only take 1-2 hours to get the design proof, so they going to contact the design department and will email me once they hear from them. I said I want to contact the design people directly, but customer support said it's not possible, because they don't have the emails of the designers, but can only leave them messages through the website system, or something like that. Because--take note!--the actual designers/producers are in China, customer support is in India (I think it's India), while the company's headquarters is in Texas. It's a little...convoluted.

I kept bothering customer support, and about the third/fourth day after I made my order, I finally got the design proof, but it's not via email like some other companies, they only sent me a link to the website where you can view your proof and hit approve or request changes in a text box. I requested a few changes and the picture would update pretty fast to reflect the changes but it's not like I was actually talking to the designer, so we never got any direct contact. Fortunately I knew what I wanted and I have some design knowledge on my own so this didn't bother me.

(And here's a theory why it took a while for them to send me the proof. As I was anxiously waiting for my proof I asked quotes from some other companies. One company gave me a proof in a very short time that at first glance looked nice. That same day I also got the proof from lapelpinnow, so I was able to compare. The other company's proof had a aesthetic colour choice, and they even had a rendered view of the final product, which was nice, but upon close inspection they made all the lines the same width, even though in my original design, I intentionally had lines of varying widths for artistic reasons. However, I found that lapelpinnow preserved my varying line widths in their design. I vaguely remember that in vector softwares thin lines of uniform width are easy to achieve by doing an automatic conversion of the pixel image to vector, but if you want the lines to have slightly varying widths you need to slowly edit them manually. If they sent the proof so late because they were being careful with my design, then I applaud lapelpinnow's designers, although it certainly would be nice if they let me know what was happening instead of just giving me radio silence for many days and making me worried.)

When I made the order I chose the delivery date of April 29 (for a little extra money), so by April 26 I contacted customer support again and asked when will ship, and they said they will contact the Chinese people again to check. Later that day I got a email that gave me a tracking number and said my order is shipping on the 27th through FedEx intl priority. But for next three days it was stuck on the 'label created' stage. On May 1, I had to yet again contact customer support, and turned out they gave me the wrong tracking number. The correct tracking number showed that my order did ship on the 27th, it's already in transit and is due to arrive by the 4th. It arrived on the 2nd, earlier than FedEx predictions but later than the date which I selected at first. But I thank myself for having left a generous margin for errors like this, and the pins will still be on time for the event. I feel such relief that the product is in my hands, the gold plating looks expensive, the lines are delicate, the enamel is saturated and colour-accurate. I am a little balder than before because of anxiety, but I got pins that are great quality for the price, and lapelpinnow didn't run away with my money, so I am overall satisfied. But I think if they improve on the several areas I had trouble with, their business could be a lot better.