I would not recommend this business at…
I would not recommend this business at all.
I booked a massage through Instagram and paid a deposit in advance. My appointment was at 12:00, and I called to say I’d be 15–20 minutes late. I was reassured that this was not a problem.
After travelling from Vauxhall to Holborn, I arrived to find a fire alarm going off at the premises. I was told to leave and come back in 30 minutes.
After waiting and returning, the situation had not changed. I was then told they didn’t know when it would be resolved and that I should reschedule for another day.
This is unacceptable. I followed their instructions and still ended up wasting my time, energy, and travel costs.
I had to ask for a refund myself, and no real effort was made to resolve the situation or accommodate me.
Overall, very poor organisation, lack of communication, and no respect for customers’ time. Avoid.








