Laser Clinics UK Reviews 

Laser Clinic High Street Kensington. Hydro facial with booster. Sahera was excellent as always. Professional and extremely knowledgeable. Thank you Sahera.

A super friendly team, come across as really knowledgeable.

Just had a microdermabrasion with Rachel at the Plymouth rooms. Great treatment very thorough, felt amazing afterwards and looking forward to seeing more results over the next few days. Will definitely recommend the treatment and Rachel. Will be booking again whilst the discount offer is available.

Laser Clinic - Westfield. Very kind, understanding and professional technician. I’m rather shy, so their attitude helped me a lot.

Florina at Ilford Laser clinic was really amazing. Listening carefully and very accommodating.

Florina knew exactly what she was doing. Talking me through the process.

Good service

I'm so pleased with the results of my first treatment for facial veins with Tamsin. Booking was easy via the website, the consultation was timely and relaxing as was the treatment. The staff are friendly and I was happy to receive personalised advice and recommendations. I've already booked a further 2 appointments and purchased skincare. Would highly recommend.

Stratford Westfield clinic, London

After 14 sessions I would have expected much better results and better services.

- Even though you schedule appointment way in advance and always turn up on time it was never on time and always delayed.
- staff members overworked and quite anxious
- one staff member told me that she was abused and threatened by another customer’s boyfriend outside the premises and manager did nothing about the incident. That is insane that company tolerates such a behaviour…
- staff members changed nearly every session which meant that each used different strength laser option
- with the amount of customers they have you can tell that lasers are knackered and not as affective
I would recommend to save the pennies and go to better laser clinic

I purchased 4 facial sessions, paying £916 at Laser Clinics Cambridge in Nov 2025. The service has not been delivered. Appointments were repeatedly cancelled over several months due to lack of qualified staff.
This raises concerns under the Consumer Rights Act 2015, which requires services to be provided with reasonable care and skill and within a reasonable time. Selling a treatment package without the capacity to deliver it is misleading.
I was also promised that my sessions would be restored and paused to allow proper scheduling. This was never actioned despite multiple follow-ups.
I would strongly caution others before purchasing prepaid treatment packages here.

Extremely pathetic treatment they are only after your money. I was literally 5 mins over my appointment which was to last for 10 mins as it was just lip and chin and they refused to treat me and even created a scene. Worst service ever they dont even cover the areas for laser properly. Just money and business oriented place they will not value you as a customer

I’ve had an amazing experience at Laser Clinics. The staff are always friendly, welcoming, and professional, and the clinic is spotless definitely 10/10 for cleanliness. I would highly recommend them to anyone considering skin, laser, or injectables treatments. I’ve been coming to this clinic for the past 3 years and the service has consistently been outstanding.

“Great experience with Connie for my microdermabrasion treatment. She was professional, gentle, and made me feel comfortable throughout. My skin felt smoother and refreshed afterwards. Highly recommend!”

Well done Ellie she works amazing.
She is patient and she never rush while doing her job 👍😊

I am extremely disappointed with the customer service from Laser Clinics UK, particularly the Cambridge clinic.

As a paying customer, I do not feel I have been treated professionally or fairly. I have been chasing responses for over 3 weeks and have still not received proper communication or a clear resolution.

I contacted the clinic directly multiple times, as well as Online Support, the Refunds Team and Compliance. Unfortunately, I was repeatedly redirected between departments, received generic copy-and-paste responses, or no response at all from the clinic itself.

The most frustrating part has been the lack of accountability and communication. It should not take weeks for a paying customer to receive a meaningful response, especially when the company’s website states enquiries are usually answered within 48 hours.

Overall, the experience has been stressful, time-consuming and very disappointing from a customer service perspective.

Excellent service and customer care

Great experience here every time - staff are so consistently kind and discreet and make you feel so comfortable. Treatment really works (I am v fair with dark hair though, so an ideal candidate!) and is completely tailored. Now just going to the Ealing branch for top ups but highly recommend.

I’m happy with my experience today. This is my 8th Laser hair removal session, and I have been seen by many different technician, but today I was truly impressed with my technician (forgot to take her name) as she was very thorough and has keen attention to what I needed. She’d go back to stubborn areas and do it again,plus she has a very light and caring hands, I could tell as I deal with patients too. Unlike others who would just do it so quickly. Thank you for the good service.

Been coming here for years, despite them closing all of my local laser clinics down i decided to drive 1 hour away for a session which I instantly regret! First I mistakenly booked a full body package not realising that face wasn’t included. I asked if I could do half of my face instead of the bottom half of my legs due to time we also had left (there wasn’t enough time to add on face) they initially said that was fine, later on towards the end of my appt just before getting my face done, the manager tells me that I need to pay extra for my face DESPITE ME SAYING I WONT DO MY HALF LEGS IF SHE JUST DOES MY FACE. surely my half legs would’ve costed more than HALF OF MY FACE. I’m genuinely shocked how they could treat a customer who has been loyal and coming for YEARS. I’m never booking any treatments here. Please spend your money at Therapie instead.

My laser session was quick yet extremely thorough! I felt extremely comfortable throughout the whole experience and was put at ease with plenty of lovely chit chat (sorry I can’t remember my therapists name!)

Since I’ve had Constantina for my laser sessions, my laser results have been wonderful! Shes very persise with her work and aims to make sure there’s no spaces missing during the laser appointments👏

The staff made me feel relaxed and comfortable from a male perspective. As I had a Hollywood and underarms laser hair removal. The service went well and is very affordable and works out cheaper if you buy a hair removal package instead of individual treatments. I enjoyed the experience and am looking forward to having more sessions.