Lazzoni UK Reviews 66

Excellent shopping experience. Luxurious products, great value for money, and excellent customer service.

We had been searching for creative and fun furniture and accessories for our home for quite some time, and finally, we found Lazzoni. They perfectly combined all the elements we were looking for. We purchased couches, a bed frame, mirrors, and a stunning dining table and chairs from them.

Mr. Samet especially managed the entire process with great care. He made extra suggestions for interior design, which we implemented, and the results were truly satisfying. While waiting for our real furniture to arrive, he even arranged temporary furniture and a dining table for us.

Mr. Erdem and Mr. Sefa set up all the products, ensuring they didn’t damage any walls or floors. They were also incredibly helpful in finding the perfect alignment for our couches and bed.

From start to finish, we received high-quality service from a wonderful team.

Selen was so diligent and excellent in helping me order what I wanted. She made my experience very efficient and smooth, I was very impressed with her designs! The other staff members at Lazzoni were very helpful as well. I have yet to receive my order but am very looking forward to it!

After months of searching for the right size sofa bed for one of my guests' bedroom , I visited Lazzoni UK showroom and their designer ( Ivy) found me the perfect match. I am very happy with my order and the Lazzoni UK overall service . Strongly recommend .

Great products and great service! Guys came and unpacked and put together the sofa. Super quick and everything was done in a friendly and professional manner.

Great experience throughout the entire process, from our first visit to the Tottenham Court Road store, all the way to receiving the sofa at home.

Special mention to Pedram for going above and beyond to show us how the sofa would look like in our living room and answering all the questions we had, to the transport crew who did a fantastic job assembling it and leaving no trace behind.

The sofa itself feels great, sturdy, good quality and comfortable.

I can't recommend lazzoni enough!

Everyone from the showroom floor to the delivery team was efficient, tidy, polite, timely, and great quality products.

Excellent service from start to finish - Initial engagement with Pedram (Tottenham Court Road) was fantastic. Pedram had excellent knowledge of all product lines and took the time to ensure we got the desired products with the desired outcome. We are delighted with the Lazzoni products, the quality and modern design second to none. The installation team were perfect, taking the time to ensure everything was working perfectly and correctly located.

The whole experience from the help I got choosing the sofas, a visit was even made to my home and a floor plan drawn to show me what they would look like in situ, to the communication as to when they would be delivered was perfect. I highly recommend Lazzoni.

Fantastic service by Samet Basak. Definitely goes above and beyond to ensure that you are happy with the end product including helping pick the right color and help with his interior design skills to ensure the product fits well in your space . Sofa looks amazing and couldn’t be happier

My experience with Lazzoni was excellent end to end. When my spouse and I relocated overseas and some of our furniture was damaged in transit, I reached out to Lazzoni via email for guidance on resolving issues.

To my surprise, they promptly called me and arranged a visit to my new home in London. Mr. Mehmet, along with his team, did a fabulous job addressing every issue with precision and timeliness. I am truly grateful to the entire team for providing exceptional service and a seamless customer experience.

Witnessing such standardized professionalism worldwide is truly valuable.

Very pleased with chairs, which are good quality. The sideboard fits very well in our lounge, but there was a very small chip on the top. They sorted this out very quickly and it looks perfect now. The delivery was just over 12 weeks and it was installed efficiently on delivery. Very happy with the service and products.

We worked with Samet on choosing our dinning table, which has an amazing quality and design. He was very helpful at all times and assist us on finding the exact table we were looking for. The service was premium and the final table looks and feels amazing. We are very happy and thankful to the delivery team and Samet on this smoothness purchasing journey.

Ivy is a great customer sales person. She made all the difference.

What an excellent experience we had at Lazzoni - our salesperson Mr Samet Basak has very helpful, understood the design we were looking for and created an excellent plan which fitted our room. Stylish and modern as per our instructions.

Mr Samet went above and beyond, and we will be moving forward with an order

Thanks again Samet

I am very satisfied with the quality and chicness of Lazzoni's furniture. Additionally, I greatly appreciate the customer-oriented and friendly attitude of their employees, especially Mr. Pedram. I highly recommend them.

We were looking for furniture for our new apartment when one of our friends recommended Lazzoni. So we went there in December and I am very glad that we did.
The staff were very friendly, especially Pedram, who was very helpful. He listened to what we were looking for and helped us to choose a perfect sofa and coffee table for our living room.
I love the design and quality of the furniture in Lazzoni and I totally recommend it to anyone who is looking for an elegant and modern designer furniture.

On November 6, 2022, we purchased furniture worth approx. 10.5k USD (exc. VAT). After receiving our order, we encountered serious problems with the products. There were long and permanent scratches on the dining table chairs, texture defects, seam rips, and local stains on the seat where the same fabric was used. The sturdy seams of the seat started to loosen after a few uses and its shape deteriorated. The seams of one of the throw pillows burst. The corner of the bed frame arrived worn.

We reported our first complaint on January 14, 2023. They admitted that the fabric was produced incorrectly and said it would be re-produced. After waiting for exactly 7 MONTHS after this notification, we received a delivery on August 12, 2023. The new sofa and chairs arrived in worse condition than before. The stitching problem was solved, but the permanent scratches that I mentioned in the first delivery were all over the seat and some parts of the chairs this time. Texture defects and pilling on the old sofa were also present in this one. As a bonus, the frame of the chair also arrived with major peeling. They first blamed the shipment, but when I proved that the same type of scratches were on the chairs in the first delivery, this suspicion was eliminated. After 7 months of waiting, phone traffic regarding these problems continued for a month. We were seriously discouraged and did not want to wait for another shipment, so we requested financial compensation for our loss at the end of August.

We were hoping that, after all, they would not leave us as victims, at least at the last point. After all, the amount they would refund us would be less than the profit on a single sale of a company that sells at prices at least three times the market and positions itself as the "upper segment", right? Well, it wasn't :) Every time we reached them, we heard words like: "This issue will be discussed at the board of directors meeting.", "You will be contacted by the end of this week." We did not receive any response at the time promised to us and we were delayed for ANOTHER 3 MONTHS!. This process took a year in total. If you care about your money and time, if you do not want to be disgraced while trying to buy quality products and services, and if you do not feel worthy of being treated disrespectfully, you better stay away from Lazzoni.

Edit: I tried to reply to the response from the company, but there is no "reply" button. After my review, Lazzoni TR reached me and they finally compensated my loss. Hence I updated my rate to 4 stars and I think it is quite generous enough, considering the whole experience.