LEAU Reviews 313

I truly appreciated the kindness and grace that was initially shown to me by the customer service team. I was reassured that my return for store credit would be prioritized once delivered, which meant a lot to me because I was trying to exchange the item in time for my graduation

Because of that reassurance, I sent my return back the same day I received the return label and trusted the timeline that had been communicated. Unfortunately, after the package was delivered and I followed up as instructed, it felt like the urgency and priority I was initially shown had faded, and the previous promises were no longer being honored. I was then asked to wait even longer despite doing everything on my end as quickly as possible.

What has been most upsetting is that I am now without a dress for my graduation photos because I relied on the store credit being processed in time to order the replacement. While the tone of the emails remained friendly, I wish there had been more consistency, follow-through, and understanding of how important this purchase was to me.

I ordered a dress for my university Graduation Ceremony. The dress was too small so I had to size up (error on my part). I was able to successfully process an instant exchange and I also emailed the company to find out if it would make it on time. I needed it delivered in 3 business days. I spoke with Lisa who immediately advised it would arrive on time with standard shipping but she also went ahead to process a complimentary upgrade to priority shipping. My order was shipped shortly after. This was my first time ordering from Leau and because of the exceptional first impression, I will be ordering again and again!

I’ve ordered from this brand twice. My first order arrived without any issues, but my second had some delays since it was a preorder. I reached out to customer service via email, and they responded quickly and politely. After contacting them, my package arrived the very next day. Overall, it was a positive experience and I would order again.

Do not purchase from here. They will do anything to take your money. When I cited clear customer consumer protection, they threatened a legal team all to stop me from getting my money back.

As it pertains to the garment. It is more sheer than depicted or disclosed in the product listing, which impacts its wearability and does not match the expectations set by the product images. The construction quality is also inconsistent with what was advertised. The stitching is visibly poor, and the corset boning is improperly constructed and does not provide appropriate structure or support expected from a corset-style garment. On top of everything, the size guide is inaccurate.

Lastly, they only offer discounts because they will not give you a refund once you use it. Horrible business practices and little care for consumers.

Terrible experience.

This website will give you a pop-up that gives you 10% discount on your first purchase. Little do you know in very fine line they say that if you use any sort of discount and you try to return the item, they will not give you your money back, but rather they will give you store credit.

They treat their 10% discount as their items on sale. This is extremely misleading as the dress I got was so small that it didn’t fit me. Also keep in mind that all of their stuff run extremely small. Also, when I returned it, I only tried it on never wore it. Returned it clean with the tags right after I received it. I asked for a full refund and all they gave me was stored credit. Why you ask it’s because I use the 10% discount that they treated as a holy drill for not giving you your money back.

I am extremely disappointed. This friend became very popular on TikTok and that is the only reason for their sales. I cannot believe that they made my search for my engagement dress so daunting and did not provide any solution solutions if they take a screenshot of their fine line and highlight it in an email when I ask for my refund back.

I am very disappointed and I genuinely would not recommend you purchase anything from there. Also, do not use their 10% discount because it is a trap.

Honestly, I questioned the ethics of their marketing team. That’s what happens when you value money more than you value your customers.

My daughter was stressing about finding a graduation dress as a lot of websites were sold out of her size. She finally found one and when I ordered it, I had it sent to my address versus to her college address out of state. I emailed customer support and they responded straightaway correcting the shipping address. They were so responsive and made a stressful situation all better. Thanks so much!

I ordered my graduation dress from Leau and was very satisfied with my purchase. The quality of the dress itself is great, and I love how breathable yet form-fitting the material is. I had no issues with the shipping process and customer support was prompt and friendly!

Customer was phenomenal and assisted with my graduation dress I pre-ordered. They assisted quickly and followed up for any questions. Excited to wear their dress to one of my most important days of my life.

My experience was amazing. When I didn’t get notified about when my dress was shipping and reached out, they replied to me right away and helped me solve the issue. On top of that, they sent me updates of exactly what was happening. Would totally recommend to others!

Quality 10! Absolutely beautiful blazer!!!! Have been a customer for over 6 years and absolutely love them!

The clothes are amazing quality and I appreciate that they restock regularly! I love their clothes!

My friend reccomended me their corset top and it is the most flattering top I have ever owned. Obsessed!!

I absolutely love my Leau Clothing dresses! I always get so many compliments when I am out and their quality is amazing :)

I ordered my graduation dress from LEAU.. it did not disappoint! Their quality is top tier, thick material, structured, and form fitting in the right places. I was very happy and satisfied ordering from their website. It was user friendly and their clothing pieces were gorgeous! Amazing brand!!

I originally pre-ordered a dress, but later changed my mind on the style I wanted. I contacted customer service to see if it would be possible to update my order, and they responded within an hour and resolved everything with no questions asked. This was one of the best customer service experiences I’ve had, and I will definitely be ordering again!

I recently discovered Leau and I’m seriously impressed. The quality stands out right away, everything feels thoughtfully made, with great attention to detail and fabrics that feel elevated. The overall aesthetic is clean, modern, and effortlessly stylish, making it easy to put together outfits that look polished without trying too hard.

What really makes Leau stand out is how well everything fits. The pieces are flattering, comfortable, and true to size, which is hard to find. It feels like a brand that truly understands both style and wearability. Overall, such a great experience, I’ll definitely be shopping here again.

I placed an order on November 22 and returned the item within the return window because the quality was extremely poor (comparable to SHEIN), despite paying extra for expedited delivery.

The return was received by the company, and store credit was initially issued. However, that credit was later placed on hold, leaving me with neither a refund nor usable credit. This means the company is currently holding both the returned item and my payment.

I had no choice but to file a small claims case to recover my money. I'm mind blown that a company acts this way over 221 dollars. Wanting to keep the product and the money.

Be cautious — check reviews across Trustpilot, Instagram, TikTok, and other platforms before purchasing.

Update: They previously promised to reinstate the full credit but have not followed through. A chargeback was never filed, I filed a paypal buyer protection. They state they won the dispute but also they can't give me back the money because the dispute is still open (both can't coexist).

Shopping for a graduation dress can be stressful, and I accidentally entered the wrong address on my order. The LEAU team was incredibly kind and helped me correct it right away. They responded quickly and were very helpful throughout the process. I’ve never been more impressed with the customer support from an online brand. Genuinely the sweetest people, Highly recommend!

Honestly, everything about the dress was perfect. The fit, the colour, the details!
I wore it to my civil wedding ceremony and everyone complimented me on it and asked me where I got it from! The team was also very kind and helpful! I will definitely be buying more from the store soon! ✨