Letang Auto Electrical LTD Reviews 

I ordered a Thule backpack that was shown as in stock, with delivery advertised within 2–4 days. When I contacted the company for an update, I was told that this particular colour was not actually available and had to be ordered from the manufacturer. After some unclear communication about a possible delivery date, they cancelled my order.

The item is still shown as in stock on their website. Based on my experience, you cannot rely on the availability or delivery information displayed there.

Communicated well.

Great experience nothing was too much trouble. An excellent and knowledgeable team that go out of their way to make sure everything is perfect for you , we will now be using Letang Auto Electricals LTD for all our campervan needs.

Very helpful owner polite staff

Brilliant delivery service.

After being let down by another online store for same product who then took money then said not in stock till September.
Contacted Dan , who said yes in stock can either fit or post

I was only just over an hour away so went for fitting.
Excellent team work is all I can say , old awning removed and new fitted all within 40mins.
Thank you Dan and team
Extremely Happy
Colin

I ordered a Fiamma sun canopy as were cheapest on the internet. 4 days after the order they cancelled and returned the money. I contacted them and they told me there was an error and that price was too cheap, mmmmmm. They gave me another price (more) in which I agreed to and said I now need sending to the caravan site. They sent one to home and caravan site, this is not a small item. A casting on the leg broke, not Letang fault but the process to report a warranty is none existent. I told them which part I need from Amazon. 6 weeks later still not resolved I just bought the part myself. Wouldn't use again.

Hi I purchased a item from here that had lots of stock paid in full only to have my order cancelled not knowing why I messaged the company to see if I could resolve the cancellation but no communication so not very impressed.

Extremely poor service and unreliable delivery. I ordered a Thule Omnistor 1200 on Friday, 24 July, expecting delivery within the advertised 1–2 working days. Unfortunately, the item arrived 17 days later on Monday, 10 August—long after I had already left for my summer holiday, completely defeating the purpose of the purchase. My experience with this company was incredibly frustrating for several reasons. Zero Communication: I tried calling, messaging via Shop Chat, and messaging via the shop's WhatsApp for a week with no response. Misleading Updates: I was repeatedly promised "next-day shipment," but the shop application continuously showed the item was still awaiting dispatch / awaiting details from the seller. Deceptive Support: Customer service gave contradictory excuses. I was eventually told the system glitched because five people ordered at once, and that the item was actually shipping from a third-party supplier. If an item is fulfilled by a third party, this should be clearly stated at checkout as standard delivery times cannot be met. I am highly disappointed with the lack of communication, the false promises, and the overall poor service.

Great prices and even better service.
I will always go to their site first,
Rare business with such good service.

Brilliant!!

We had air con fitted to our moterhome . They did a great job . All clean and tidy when finished . We would highly recommend

Very poor customer service. I asked a technical question on their enquiry page, totally ignored. Then I tried through their WhatsApp option; I was told they would look into the question and never got back to me. Avoid

Overall a good experience however delivery presented an issue .. DX parcel delivery are not much better than EVRI

Great Product, Great Price , Great Service !

Complete and utter rubbish customer service.
I made a complaint to Klarna about the service.
I called them no answer,they called me back and said they don't take calls from random people- identify yourself??
I said is this letang electrical and again i was met with the response we do t accept calls from random people- i said you called me !!!
eventually i got an answer and he said yes this so letang
I gave him the order number and he told me the item has not been dispatched but then he backtracked and said the sales team has
gone home and i'm the workshop
manager and i can't do anything other than pass the message on
I said
hang on you have just told me the item has
not been dispatched again back tracked and used micro aggression to suggest i was been aggressive.
I asked to speak to his boss but got nothing but the run around, I asked for it to be cancelled and i received an email telling me it has been cancelled to which i replied- GOOD!!
I then got a tirade of what's app
messages showing it had been cancelled.
Do not under any circumstances use this company, its customer sales are
appalling and that's a understatement.
I have made a formal complaint to Klarna who
I used to buy the item

Very slow at posting the item. Parcel arrived safely.

I ordered a Sigma S30 alarm and couldn’t be happier. The item was in stock, dispatched quickly, and arrived with fast postage exactly as expected. Customer service was spot‑on too — clear communication and a smooth, hassle‑free experience from start to finish.

Highly recommended.

There was a hitch with delivering my order by Evri but I was kept informed throughout and received my Thule awning by Fed Ex instead and within the original time frame. The packaging is pretty much bomb proof too so I would definitely buy from these guys again

Really quick delivery with good communication