Stay Far Away From Liberty Dental
Stay Far Away From Liberty Dental
The crown they made for me almost exactly two years ago just broke! One quarter fell away, exposing the metal below... It lasted only 2 years and 1 week! They said it was supposed to last 7-10 years, and possibly up to 20 years! I am a physician with 40 years practice experience, and I have to say this dental group is one of the most incompetent and unethical I’ve ever experienced… Stick with US quality and care.
Two years ago, I traveled to Tijuana to Liberty Dental. They charged me $275 for a PFM (porcelain fused to metal) crown, which required making two trips across the border. Upon my return trip for the fitting, the crown they first made was not even close to the color of the rest of my teeth! They appeared to not know have a clue what they were doing. So they had me leave, to try to re-color the crown, which required spending most of the day in Mexico. But after coming back at the end of the day, it was still not a color match! I didn’t want to return again to Mexico, so I just accepted it as-is. After paying $70 for a week’s Mexican auto insurance, and $15 for two “discounted” medical passes back across the border (which still required about an hour wait), the total fee was $375 for this extremely poor job.
So after I contacted Liberty Dental one week ago, and told them that my crown broke after two years, I asked them if I could somehow get discount on a superior quality crown. I didn’t trust getting a replacement PFM crown again -- which required two more trips to Mexico, and another $70 for a week’s auto insurance, more time off work, and a tremendous hassel. Their usual charge for a zircon crown – which can be made same day – is $450 to $550 per their website. They said the best deal they could give me, however, was $400. I was dumfounded! I told them, I’ve already spent $375 two years ago for a crown that broke – and it was covered under a 2 year warranty. But now they wanted to ask for $400 more from me? This would bring my total cost to $375 + $400 + $50 for a day’s Mexican auto insurance. I said is it fair that I would have to spend $825 total to receive a quality crown from them? I said no thanks, I’ll accept the $375 loss!
Just for comparison, I found a good dentist who will make a zircon crown for $800 in San Diego.
So I suggest stay far away from this inept “dental” group. Their incompetence is even made worse by their lack of any ethical and caring business practices!