Licenceduk Reviews 18

I booked my refresher course with GetLicensed. My instructor was Alan Bayford and he was superb throughout the whole course. He was clear about everything and made the course very comfortable. I recommend GetLicensed just because of Alan being so helpful and easy to speak to.

Very prompt service from start to finish. Clear advice, fast responses, and everything handled properly without any nonsense. Made the whole process straightforward and stress-free. Wouldn’t hesitate to recommend Licensed UK.

I was trying to book an exam and my emails are being ignored. When I call, someone always says that they will call me later. Horrible experience with this company. I wish I have read the reviews earlier and never dealt with them.
Update: After many attempts to contact with someone, finally I got to book my test. The communication was smooth and replies over email were quick. The certificate took about a week to come through the post.

After paying and registering beginning of this year for the course of Personal Licence from a company called “Scotapps”. It was sent a full learning information pack and that was great! however after that I was left unhelpful with lack of communication and follow ups. When I was ready and attempted to book my test roughly in May, I called them and the person on the phone was in fact brusquely unprofessional and grumpily said they were too busy and didn’t have any slots available. From that point I felt very disappointed. Then I called them several times send persistent emails to try to book the test in months and no answered was provided. Only just now this month July I got to speak to someone, emails were answered and could done the test. From a point of view of a customer unfortunately I didn’t have a good experience but frustration. I think with a better communication and approach I would have understood and therefore handled with less exasperation.

Utterly unprofessional.
Had the unfortunate dealings with this company whilst it was under the name scotapps (they started a new one.)
They are unprofessional and do not supply the resources they claim to supply. When I asked for more information I was met with unhelpful and ignorant responses.

The lady that monitored the exam was wonderful and super helpful. Materials were easy to follow.

The process for booking and taking the test was very smooth and the facilitator of the exam was very understanding and helpful, especially with the IT

Very quick to support me before the exam.
Not that prompt to arrange the exam
Their policy sounds a bit confusing, but overall all was good.

I paid £89 for a course and had to chase them multiple times just to receive the basic documents. I emailed nearly a month ago to schedule my exam, radio silence ever since. Not a single response.

The owner clearly has no grasp of how to run a business, let alone communicate like a professional. It’s giving cowboy operation. no accountability, no structure, and certainly no respect for paying customers.

Here’s a thought: if you’re charging people for a service, maybe learn how to actually provide it. Start with a course in business basics, and while you’re at it, throw in some customer service training.

It’s genuinely exhausting trying to get even the most basic response. If you promise a service, and people are paying for it, deliver it. it’s not rocket science and customers should not have to chase you after paying £89

They sell this course with promises of support and guidance, complete lies. What they actually deliver is a digital shrug and total indifference.

Save your money and go with a company who actually values customers and the money they are giving you - there is plenty out there! A please, thank you and basic human decency when communicating with customers goes a long way.

In terms of the owners response below - again, they seem to be incompetent of running a business. My name Tash is on the review and if you search that in your emails, I emailed on the 27th of May asking to do my exam and never heard back. After paying £89 I shouldn’t be chasing you - that’s all there is to it. Your owners are rude, take no accountability and have no idea how to run a business

I completed the PLH course and passed successfully, expecting to receive the certificate as part of the service I paid for. Despite providing the correct address (which receives multiple deliveries weekly without issue), they claimed they “couldn’t deliver” my certificate and are now demanding an extra £10 to resend it.

I’ve provided proof that the address is correct, but they continue to shift the blame and refuse to take responsibility. This feels like a money-making tactic rather than a genuine delivery issue.

What’s worse — I’m not the only one. A quick glance at the reviews shows multiple people have had the same experience, with failed deliveries and extra charges for reissuing certificates.

This is completely unacceptable for a BIIAB-accredited provider. I strongly advise others to avoid this company and choose a more professional and reliable course provider. The certificate is essential for licensing, and you shouldn’t have to fight or pay again to receive what you’ve already paid for!

Update from owners response below:

The address provided was correct and I get multiple parcels sent there each week. The image supplied of the original letter was totally unprofessional, handwritten with lower case n’s and the number one not correctly written which has clearly caused the mis-direction at Royal Mail’s end and they’re refusing to take accountability.

Second update: Still confirming that the original address supplied was the correct one.

All I’m asking is for it to be sent to the original address supplied with writing that is eligible as clearly that is the issue.

For people reading this, I have reported to Citizens Advice and BIIAB to inform them of their poor business practices. Take this as a warning to use other providers..

I had an absolutely awful experience with LicensedUK. The customer service was shockingly rude and unprofessional from the start. They seemed completely uninterested in helping me, and each interaction left me feeling more frustrated than the last. To make matters worse, when my certificate finally arrived, they had spelled my name wrong! I can't believe a company that deals with professional qualifications could make such careless mistakes. Not only did they waste my time, but the whole process was stressful, and their lack of care was evident throughout. I wouldn’t recommend them to anyone.

We have booked PLH course with this company for the first time, everything went well. Great and prompt communication, very flexible to our needs. Attendees rated tutor & the course with high marks.
Will definitely use it again.

Easy to follow training and very informative. It was also completely flexible around my full time job

I am sitting my Personal Licence holders course, and have been delighted by the quick delivery of the course and how helpful the staff at Licenceduk, I will be recommending this service to my peers in the drinks industry.

Lynn was very helpful from first enquiry through to passing the course. A great service, would highly recommend to anyone considering using these.

Learning pack was comprehensive and tutor made time for the test at short notice

Sat my Refresher Personal Licence Course with Scotapps who made the whole process a straight forward procedure. Lynne, especially was very friendly and helpful.