Byłam dzisiaj w sklepie i zostałam obsłużona przez bardzo miłą panią Andżelinę. Doskonale doradziła mi w wyborze rzeczy, których szukałam — jestem bardzo zadowolona!
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Witam, zamówiłam sukienkę przez aplikację. Czekałam 5 dni. Wszystko ok, przychodzą informacje na maila jak również w aplikacji. Sukienka jest piękna. Zamawiając trzeba zerknąć na tabelę rozmiarów gdy... Toon meer
Bedrijf heeft geantwoord
Ich war aufgrund der vielen schlechten Bewertungen sehr verunsichert. Aber meine Erfahrung war sehr positiv. Das Retourenlabel habe ich direkt auf Anfrage erhalten. Besonders überrascht hat mich,... Toon meer
Bedrijf heeft geantwoord
Kontakt z firmą ok, natomiast zamówienie bardzo długo szło bo 17 dni. Także warto to wziąć pod uwagę zamawiając. Myślę, że miesiąc przed jakimś wydarzeniem będzie ok. Sukienka bardzo ładna natomiast b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Lichi is a fashion brand which explores, inspires, and operates worldwide. Lichi aims to combine everyday practicality with stylish essentials bringing fashion to you with great finesse at the heart of every item we create. All of our products are designed in-house and we are incredibly proud that we can continuously deliver fabulous new fashion to you online. Satisfying and exceeding our customers’ expectation is always at the heart of all our work.
Contactgegevens
4,4
Uitstekend
310 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
N’achetez pas de cette marque qui se…
N’achetez pas de cette marque qui se croit premium mais m’envoie un ensemble coûtant plus de 200€ tâché et porté. Ils ne veulent pas rembourser, c’est du vol.
8 april 2026
Review zonder uitnodiging
Antwoord van Lichi
Dear Customer,
Thank you for your feedback! We are extremely sorry to hear of the upset caused through your shopping experience with us.
Please, could you kindly send us a message via Whatsapp (19706609555) —we will then be able to help you out. Sorry for any inconvenience in the meantime, we hope to have this sorted for you as soon as possible!
Byłam dzisiaj w sklepie i zostałam zadowolona
Byłam dzisiaj w sklepie i zostałam obsłużona przez bardzo miłą panią Andżelinę. Doskonale doradziła mi w wyborze rzeczy, których szukałam — jestem bardzo zadowolona!
31 maart 2026
Review zonder uitnodiging
Antwoord van Lichi
Dear Customer,
Thank you so much for your review! We are extremely happy you enjoyed your experience. Our team can not wait to assist you again whenever you need it!
I love their product s 👍🏻
30 december 2025
Review zonder uitnodiging
Antwoord van Lichi
Dear Maryam,
Thank you so much for your feedback, we are happy you had a good experience with Lichi! We can not wait to delight you again in the future.
Antwoord van Lichi
Dear Susana,
Thank you for your feedback! We are immensely happy you enjoyed shopping with us! We are looking forward to seeing you among our customers again.
Very disappointing experience
Update:
The company reached out to me via WhatsApp to confirm that my order had been delivered after all. However, returning the package turned out to be quite a hassle — at first they said the package couldn’t be tracked, then later it suddenly could. This morning I also received a message stating that the payment had not been processed correctly, which added even more confusion to the whole experience.
Overall, I’m giving 2 stars because they did eventually contact me, but the communication, delivery, and return process were very slow and difficult.
I placed an order with LICHI over a week ago, and I still haven’t received any confirmation email or tracking information. I’ve tried reaching out but haven’t received a response.
It’s very frustrating to spend money and have no idea where your order is or if it has even been processed. This is not the kind of service I expected. I hope they improve their communication and customer service.
5 oktober 2025
Review zonder uitnodiging
Antwoord van Lichi
Dear Customer,
Thank you for your feedback! We are extremely sorry to hear of the upset caused through your shopping experience with us.
Please, could you kindly send us a message via Whatsapp (19706609555) —we will then be able to help you out. Sorry for any inconvenience in the meantime, we hope to have this sorted for you as soon as possible!
Beautiful designs but poor material quality…
Beautiful designs but material quality isn’t up to par. Wrinkles too easily for price range, and simple tops are itchy after a few washes
1 oktober 2025
Review zonder uitnodiging
Antwoord van Lichi
Dear Customer,
Thank you for your feedback! We are very sorry that our quality did not meet your expectations. We are doing our best to make shopping with us more pleasant for our customers and take all complaints into account to improve our services. Care instructions are also provided on each product's page to ensure its longevity.
We still have a hope to see you among our customers again!
The material is high quality and I’m…
The material is high quality and I’m never disappointed with their items. Just like the picture.
21 juni 2025
Review zonder uitnodiging
Antwoord van Lichi
Dear Bella,
Thank you so much for your kind review! We are pleased to know you had a great experience with Lichi and can not wait to delight you again in the future.
I ordered a long grey trench coat and…
I ordered a long grey trench coat and I’m very satisfied. The size fits perfectly, the material feels premium, and the packaging was excellent. I truly appreciate it – definitely worth it!
14 augustus 2025
Review zonder uitnodiging
Antwoord van Lichi
Dear Gulzhan,
Thank you so much for your kind feedback! We are pleased to know you had a great experience with Lichi! We can not wait to serve you again!
Love this store
Love this store. Every item I have acquired fits me perfectly, its unique and gorgeous. I have purchased more than 5 pieces in 3 different occasions and I have zero regrets. I love everything I have purchased.
22 september 2025
Review zonder uitnodiging
Antwoord van Lichi
Dear Itzel,
Thank you for taking time out of your day to leave this kind review! We are immensely happy to hear that you enjoyed your experience with Lichi. We are looking forward to seeing you among our customers again!
Lichi мой любимый магазин за…
Lichi мой любимый магазин за элегантность и качество
2 september 2025
Review zonder uitnodiging
Antwoord van Lichi
Dear Jeyran Torayewa,
Thank you so much for your kind review! We are immensely happy to hear that you enjoyed your experience with Lichi. We can not wait to see you among our customers again!
It’s my favourite brand
It’s my favourite brand. Staff also super helpful. thank you
9 september 2025
Review zonder uitnodiging
Antwoord van Lichi
Dear Aijarkyn Ormokova,
Thank you for sharing your experience with us and the community! We are happy you enjoyed shopping with us and can not wait to serve you again.
Great and amazing Shop.
9 september 2025
Review zonder uitnodiging
Antwoord van Lichi
Dear Jennifer Montefalcon,
Thank you so much for your kind review. We are happy to know shopping with Lichi has met your expectations! We can not wait to see you among our customers again.
I like the clothes its very shipping…
I like the clothes its very shipping the body I love it very much
8 september 2025
Review zonder uitnodiging
Antwoord van Lichi
Dear Ahlem Chibani,
Thank you for taking your time to leave the feedback, we appreciate it! We are happy you enjoyed shopping with us and can not wait to serve you again.
Great quality with great team
Great quality with great team
Thank you Lichi Store
In love with the new collection ♥️♥️♥️
9 september 2025
Review zonder uitnodiging
Antwoord van Lichi
Dear Sofie,
Thank you so much for your review! We are constantly improving our services and are immensely happy it doesn't go unnoticed. We will be happy to serve you again!
Amazing experience shopping with lichi 🫰
9 september 2025
Review zonder uitnodiging
Antwoord van Lichi
Dear Samira El fechtali,
Thank you so much for your review! We are extremely happy you enjoyed your experience shopping with Lichi. You're always welcome back!
Antwoord van Lichi
Dear Rania Cherfi,
Thank you so much for your kind review! We are happy you had a great experience with Lichi and cannot wait to serve you again!
Great quality, size fit perfectly
The dress was just amazing. With a really good quality and right size - no changes where needed!
And in case of return (what I didn't just this time - but last time), you fo not have to ship to China!!! So good support and easy to return if needed.
5 september 2025
Review zonder uitnodiging
Antwoord van Lichi
Dear Anita,
Thank you for your detailed feedback! Our team will be delighted to read it. We are looking forward to serving you again!
Polecam
Sukienka piękna. Wysyłka szybka i bezproblemowa. Polecam!
20 juli 2025
Review zonder uitnodiging
Antwoord van Lichi
Dear Kasia,
Thank you so much for your kind feedback! Our team is pleased to know you enjoy our clothes. We are looking forward to serving you again and helping whenever you need it!
Love the fit
27 augustus 2025
Review zonder uitnodiging
Antwoord van Lichi
Dear Sakina,
Thank you so much for your review! We can not wait to serve you again and delight you with Lichi fashion!
Love this brand
Love this brand
The collection its really nice looking so expensive but the price is acceptable like for 100€ you can get a really nice piece
25 augustus 2025
Review zonder uitnodiging
Antwoord van Lichi
Dear Rania Cherfi,
Thank you so much for your kind words! We are happy you enjoyed shopping with us and can not wait to serve you again.
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