Lift Foils Reviews 

Accuracy, prompt resolution, safety

Outstanding customer service in selecting Lift 5!

You have a great hotline service center. I also have a great relationship with Cecila. Good people make the difference.

Hi, it’s great that you have the consumable products available at a reasonable price (ELT power cord).

I needed a larger rear foil for my Efoil and they pointed out the larger surface 480 would fit my 220# better. Due to a no exchange policy I ordered the larger one and they gave me a discount to help offset shipping.

Really good and quick support. People were very helpful ang knowledgable

I have been a Lift customer since 2019 and was also Lift's dealer for Bulgaria for several years.
In May 2023, I purchased a replacement battery for €3,250. It worked normally during the 2023, 2024 and 2025 seasons and, by my estimate, had only around 40–50 cycles.
On July 4, 2026, after approximately 30 minutes of riding, the battery failed and started flashing red. Lift told me that the red lights indicated a "critical battery failure" and instructed me not to use the battery.
I provided all requested information, photos and video and repeatedly followed up. After 21 days, Lift acknowledged that the delay was "far too long." After 42 days, I was still waiting.
Eventually, Lift said the battery was outside warranty and attributed the failure to a long period without charging. I disputed this because I had maintained the battery at approximately 30–80% when not in use and had fully charged it before my vacation.
On August 31, Lift offered me 15% off the purchase of another battery rather than replacing the failed one.
The ticket was then marked "Solved", even though I had explicitly said that it was not solved.
On September 1, Lift told me the case would be escalated to management.
Today, September 30, 88 days after my original report, I still have no resolution or further response.
I am disappointed not only by the battery failure, but especially by the customer-service experience and the lack of meaningful follow-up.
I am sharing this review so current and prospective Lift customers can make their own assessment.

Friends sales person!!

Good job guys - reasonably quick and efficient.

The response from Lift Foils Customer Service was quick and accurate.

Got a lift 5 cruiser a couple weeks ago, so far board works great, hardware bag was left out of order but contacted lift and they shipping me another, great efoil, best ride on the market

Product is beautifully designed. It feels and looks solid and made with premium materials and craftsmanship. It shipped quickly.

Honestly, everything has been top-notch. The deal we got, the shipping, customer service, and unboxing have all been excellent. I haven't been out on the water with MY Lift yet, but I have tried plenty of others and expect the same awesomeness.

Imani is the best! Very helpful!!

Sully was very helpful and courteous

Amazing service incredible product

You didn’t tell me until a week after I placed the order that the blowfish was out of stock and wouldn’t be delivered until some unspecified date in the future. Very poor communication.

the website is well laid out and the ordering process was quick and easy!

Website made it easy to determine the right handcontroller I required for my older board. Shipping was fast. Communication good! Thanks