Ordered a set of dumbbell weights via, Decathlon Marketplace. The wrong weights were delivered, I contacted the company who arranged a pick up. Courier (Evri) could not take them as the items were ab... Toon meer
Bedrijf heeft geantwoord
Lifts & Gravy
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Lees wat reviewers zeggen
Non-responsive to 3 emails with regards to an order for dumbbells placed on 20th Feb 2023 - still not delivered, nor any communication regarding the delay. This is despite contacting them 3 x for an... Toon meer
I some times offer 5 star for good service. Seriously Northern Gym are high end in terms of service. I ordered 150kg set bumper plates, dractional change set and a 60kg tri grip set. Wow absolute... Toon meer
Great value and high quality products (cable handles and rope attachment). Super speedy delivery - first time using Northern Gym and wouldn’t hesitate to use again or recommend.
Bedrijfsgegevens
Contactgegevens
48-50 Stock Street, M8 8QJ, Manchester, Verenigd Koninkrijk
- team@liftsandgravy.com
- liftsandgravy.com
Didn't receive an item
Update: This has now been resolved, after I posted this review.
———-
I bought a package deal for dumbbells, a dumbbell rack and an adjustable bench on Black Friday sales. But I was only sent the dumbbells and dumbbell rack. It's been 6 days since I sent my first email and it is yet to be resolved, or the mistake even acknowledged.
In the email confirming my order, it lists the items as 'part of: hex dumbbell set + adjustable bench + storage rack'. However it seems the order confirmation emails are generated for shipping, and it didn't list the adjustable bench as an item. So there must be some glitch in their website that when you order this package deal, it doesn't add the adjustable bench as an item.
When I emailed them, they first took 3 days to respond. And their response was that the adjustable bench was not included in the order and said to refer to the order confirmation email. So I replied saying that the order confirmation says it is 'part of: hex dumbbell set + adjustable bench + storage rack', I also sent proof that I paid £80 over the cost of just the dumbbells and rack I received (according to the cost of the dumbbells and rack listed on the website).
It has been another 3 days and they have not replied. I don't know what more I have to do to prove what I paid for and that it is their error. I'm hoping someone else on the team from NGE will see this than the person I have been emailing.
Also, on the website they list an email to contact regarding terms and conditions but this email address doesn't work.
29 november 2025
Review zonder uitnodiging
Antwoord van Lifts & Gravy
thank you for taking the time to explain this in detail, and I’m genuinely very sorry for the experience you’ve had. We completely understand how upsetting and frustrating this must be, especially when you’ve paid for a full package and only received part of it.
You are absolutely right to expect the hex dumbbells, storage rack, and adjustable bench as part of the Black Friday package deal you purchased. From what you’ve described, it does sound like a system error/glitch may have occurred at checkout, and we sincerely apologise that this hasn’t been properly acknowledged or resolved yet. That is not acceptable and is not the level of service we aim to provide.
We’re also very sorry about:
The slow response times
Being told initially that the bench wasn’t included when your confirmation clearly states otherwise
The lack of follow-up after you provided proof of payment
The broken contact email listed on the website
This is extremely disappointing, and we fully understand your loss of confidence.
Please can you send us a direct message here on Trustpilot with your order number and email address, or reply once more to your existing email and mark it “FAO Ryan / Management – Trustpilot Case”. We will personally:
Re-check your payment against the Black Friday bundle price
Confirm entitlement to the adjustable bench
Arrange immediate dispatch of the bench or a full refund for the bench if you would prefer instead
You should not have to keep proving your case — once this reaches the correct escalation point, it will be resolved properly.
We truly apologise for the stress and inconvenience this has caused, and we do appreciate you bringing this to our attention. Thank you for giving us the opportunity to put this right.
Failed to send my goods
Placed an order on 18/11/25 for a significant amount of kit and paid for a 1-2 day delivery, sent an email requesting an ETA on the 21/11/25 and was promised in an email on 21/11/25 delivery would be on the 3/12/25. I have not had any further response and have not received my equipment. very poor service and totally unprofessional, they have failed to respond to any further communications - think carefully before placing any orders with this company!!!1
3 december 2025
Review zonder uitnodiging
Antwoord van Lifts & Gravy
thank you for leaving this feedback and I’m really sorry for the way this has been handled.
We completely understand how upsetting it is to pay for expedited delivery and then be left without updates — that isn’t acceptable and we sincerely apologise for the poor communication and delay.
Please send us a direct message here with your order number (or email us at our support address) and we will personally prioritise your case straight away: we’ll investigate what went wrong, confirm the current ETA, and arrange an expedited solution or a full refund if that’s what you prefer. We’re committed to putting this right and restoring your confidence in us.
Thank you for flagging this — we appreciate the chance to resolve it.
Still no refund
Following up on my recent review, their customer service team contacted me. They said I could decline the delivery and once returned to them, they would refund me. That was over a week ago and I can see DPD have returned the item. However, I have not been contacted or refunded despite emailing them daily. This is the worst online shopping experience I’ve ever had. I wish I could give them zero stars.
4 december 2025
Review zonder uitnodiging
Antwoord van Lifts & Gravy
Thank you for taking the time to update your review, and we’re genuinely very sorry for the continued frustration this has caused. We completely understand why this situation has left you feeling so disappointed, and we truly regret that your experience has fallen so far below the standard we aim to provide.
Once a returned item is received back into our warehouse, refunds are processed as quickly as possible. However, due to an exceptionally high volume of returns following the recent sales period, there has regrettably been a delay in some refund processing, which we fully appreciate is not acceptable from a customer’s perspective.
Please be assured that your refund will be prioritised and processed as urgently as possible. If you haven’t already, please email us again at team@northerngymequipment.com
with your order number so we can immediately locate your return and confirm your refund status directly with you.
We sincerely apologise for the stress, inconvenience, and lack of timely communication you’ve experienced. Thank you for your patience, and we genuinely appreciate the opportunity to put this right for you.
No response at all
No response at all. I paid for 1-2 working days shipping, it’s been 4 working days and they have delivered 1 parcel to the wrong address and part 2 of my order is still at the depot not out for delivery. I have attempted to contact them twice with no response. I am going to request Amex to step in and help as the incorrect delivery with DPD there is no way to contact DPD! This is ridiculous.
4 december 2025
Review zonder uitnodiging
Antwoord van Lifts & Gravy
Thank you for taking the time to leave your feedback, and we’re truly sorry to hear about your experience. We completely understand how frustrating this situation must be, especially given that you paid for 1–2 working day delivery and one parcel was misdelivered while the second remains at the depot.
We’re also very sorry if you’ve attempted to contact us and haven’t yet received a response — this is certainly not the level of service we aim to provide. Although you’ve been in communication with DPD, we would really appreciate the opportunity to step in and coordinate this directly with them on your behalf to help resolve this as quickly as possible.
Please kindly email us at team@northerngymequipment.com
with your full order number and delivery details, and our team will urgently investigate this for you and provide the best possible resolution.
Thank you for your patience, and we truly hope to turn this experience around for you.
Terrible returns process
I returned a kettlebell because the handle was really rough compared to my existing ones from Bulldog gear, and was very uncomfortable to use. I had to pay for returns postage - the item was marked as received into their warehouse on 19th November by the carrier. By 24th November there was still no response from them, so I emailed them to say that it had been delivered to their warehouse, but they have not replied nor refunded me the money - very poor customer service and I am now out of pocket, will be disputing the transaction through my credit card if they do not make contact with me by the end of this week.
2 december 2025
Review zonder uitnodiging
Antwoord van Lifts & Gravy
Thank you for sharing your experience, and we’re truly sorry for the frustration this has caused. We completely understand how disappointing it is to be left waiting, especially after you’ve already returned the item.
Regarding the return postage, as the item was returned due to personal preference and not a fault, the return shipping cost is covered by the customer, as outlined in our returns policy.
Due to a very high volume of messages recently, there has unfortunately been a delay in our responses, for which we sincerely apologise. Please rest assured that your refund will be processed if it has not been already.
To help us resolve this for you as quickly as possible, kindly email us directly at:
team@northerngymequipment.com
with your order number and proof of return, and our team will assist you straight away.
We do appreciate your feedback and thank you for your patience.
Antwoord van Lifts & Gravy
Thank you for your feedback! We’re delighted to hear you’re happy with the product and that delivery was quick. We really appreciate your support and hope to serve you again soon.
I bought a 9kg wall ball and some…
I bought a 9kg wall ball and some dumbbells. Really happy with the quality. Delivery was quick too.
24 november 2025
Antwoord van Lifts & Gravy
Thank you so much for your review and for choosing us.
Great to hear you're happy with the 9kg wall ball and dumbbells, and that delivery went smoothly. We appreciate your support and hope to see you again soon.
incorrect items sent
Ordered a set of dumbbell weights via, Decathlon Marketplace. The wrong weights were delivered, I contacted the company who arranged a pick up. Courier (Evri) could not take them as the items were above their safe weight limit. Spoke to Ryan (employee) who said he would liaise with Evri for pick up, this didn’t happen. I had to chase to be sent another link to Evri, who clearly state the weight limit for return is 15kg, the incorrect items are above the safe limit so no way to return and obtain the correct items.
( After correspondence between parties involved the issue has been resolved. Thank you)
16 november 2025
Review zonder uitnodiging
Antwoord van Lifts & Gravy
Thank you for your feedback, and I’m really sorry for the inconvenience with your Decathlon Marketplace order. As the order was placed through Decathlon, we recommend reaching out to Decathlon’s customer service directly—they’ll be able to assist you with arranging a suitable return.
We’re also happy to support you on our side, so please let us know if you’ve been able to schedule the collection or need further assistance. We’ll do our best to help get this resolved.
Part of order missing and not received
Started off really great, placed and order on northern then the Black Friday deals started so they cancelled my order for me and let me redo the order, plus this time added extra to my order (cast iron Olympic plates) received everything but the plates from the order so emailed northern got a quick response, Ryan replied stating he would get these sent right away as they had been missed in the warehouse, had an email off Dpd stating they have received order details but not the items, over a week has gone by, no delivery of cast iron plates and sent northern 6 emails chasing these and no response, so still without plates and still no response! Shame as the product quality on other items received is really good!
20 november 2025
Review zonder uitnodiging
Antwoord van Lifts & Gravy
Thank you for your feedback, and I’m really sorry for the delay and frustration this has caused. I completely understand how disappointing it must be to still be waiting for your cast iron plates after everything else arrived.
Due to a high volume of messages, our response times have been slower than usual, but please be assured we are actively working to get this resolved. If you could email us again at team@northerngymequipment.com
with your order details, we will prioritize this and make sure your plates are sent as soon as possible.
We really appreciate your patience and understanding, and we’re glad to hear you’re happy with the quality of the other items.
Awful
Awful. Awful. Awful
I never leave reviews.
Bought over £100 worth of weight plates. They sent the wrong ones. Can’t contact them other than email. The chat doesn’t work. They don’t respond to emails.
They have my money and couldn’t care less.
AVOID AT ALL COSTS
28 november 2025
Review zonder uitnodiging
Antwoord van Lifts & Gravy
We’re really sorry to hear about your experience and completely understand your frustration. Due to a high volume of messages, our response times are a bit longer than usual, but please be assured that we are doing our best to accommodate everyone and resolve issues as quickly as possible.
Please bear with us, and if you haven’t already, email us at team@northerngymequipment.com
with your order details so we can prioritize getting this sorted for you.
Still haven’t received my cast iron…
Still haven’t received my cast iron plates.
My partner has emailed 7 times this week and had no response.
Someone at northern previously emailed us saying they had been dispatched but dpd are saying they have knowledge of the order on they’re system but still haven’t received the items to be able to deliver.
Communication is shocking.
I will be ringing American Express to see if I can get my money back.
28 november 2025
Review zonder uitnodiging
Antwoord van Lifts & Gravy
We’re very sorry to hear about the frustration caused and sincerely apologise for the lack of communication. Due to a high volume of orders, our response times have unfortunately been longer than usual.
Someone did previously reach out regarding your order, but to assist you personally and resolve this as quickly as possible, could you please provide the order ID? Once we have this, we’ll investigate the situation with the courier and ensure you get a clear update.
Thank you for your patience, and we appreciate the opportunity to make this right.
Never received items and no response
Ordered an a frame with 5 sets of dumbbells. The dumbbells never arrived. DPD tracking still says they have not received the parcel and no one from northern gym replies to any of the customer service item.
I will now have to push decathlon for a refund and I would avoid northern gym as a buyer.
24 november 2025
Review zonder uitnodiging
Antwoord van Lifts & Gravy
Hello,
Thank you for your feedback. We sincerely apologise for the delay in our response and for any inconvenience caused regarding your order. Due to a high volume of messages and orders, there can sometimes be delays in our customer service replies, but please rest assured we are doing our best to accommodate everyone.
We truly appreciate your patience and understanding, and we are committed to resolving your issue as quickly as possible. Please let us know if you have now been assisted.
Best regards,
Northern Gym Equipment
Misleading 'sale' prices. Beware!
Three stars because I did manage to get the items I wanted at a very good price, delivery on time etc.
However, when i went to buy another set of the same items a week later the 'was' price had gone up by over 26%, and the new price after discount was nearly £30 more than I had previously paid. If it's just that they can't afford to maintain the previous discount then they should end the promotion. This way just misleads customers and I'm pretty sure this price manipulation is a breach of trading standards.
My advice would be to do your homework and compare prices with other companys' offers online before buying here.
11 november 2025
Review zonder uitnodiging
Antwoord van Lifts & Gravy
Thank you for your feedback and for sharing your experience. We sincerely apologise for any confusion regarding the pricing. Our promotions and discounts can fluctuate due to supply costs and stock availability, and we certainly don’t intend to mislead our customers.
We truly value your input and will take it on board as we continue to review our pricing and promotional practices. We appreciate your support and hope to serve you better in the future.
Best regards,
Northern Gym Equipment
Poor coms
I have placed an order on the 15th Nov and paid for express delivery. 1-2 day. Order notification received and money taken out of my account £500+. It’s now the 20th. No items delivered, no delivery date sent out, no reply to any emails. Totally disappointed with this service so far. Northern Gym get in touch with me and advise where my order is ASAP.
20 november 2025
Review zonder uitnodiging
Antwoord van Lifts & Gravy
I’m really sorry to hear about your experience I completely understand how frustrating it is to place an order, pay for express delivery, and not receive any updates. This definitely isn’t the level of service we want for our customers.
I’ve checked our inbox, and we haven’t received any emails under your name, which is likely why you haven’t had a response. We absolutely want to help you and get this resolved as quickly as possible.
Please email us at team@northerngymequipment.com
with your order number and full name, and we’ll look into your order as a priority.
Apologies again for the inconvenience we’ll sort this for you as soon as we hear from you.
Misleading Black Friday "Sale"
I've been watching a few items for months. During their 'Black Friday' sale, I saw they just bumped all the prices up and then applied their '30%' discount, only to make things more expensive than they were before.
As an example, an item I was watching was £120. It was suddenly "bumped" to £209, and with the "discount," it's now on sale for £150. They lost me as a customer.
16 november 2025
Review zonder uitnodiging
Antwoord van Lifts & Gravy
Thank you for sharing your feedback, and I’m really sorry to hear about your disappointment with the pricing during our Black Friday sale. I completely understand how frustrating it must feel to have been watching items for a long time, only to see prices change in a way that didn’t meet your expectations.
To clarify, our prices do fluctuate throughout the year based on stock levels and supplier costs, and the Black Friday discount was applied to the live prices at the time of the sale. That said, we never want customers to feel misled, and I’m sorry that this experience came across that way.
I truly appreciate you taking the time to raise this, and I’d be more than happy to check the specific item you were interested in to see if there’s anything we can still do to help.
Nice density EVA half round roller 90cm black
Pleased with the density of the EVA half round foam roller. It’s firm enough to stand on without caving in, but has a little bit of give so it doesn’t hurt like some harder rollers, and it doesn’t smear or break off like some softer ones. I cut a chunk off to get the size I needed for my space, cuts fairly cleanly with a bread knife.
I mostly use it for standing and balance work, lovely for stretching toes and ankles, handy for using like a bolster for floor sitting when you need raised up a bit. Great to have if you are sitting and have a cold floor - it’s cosy to have your feet on (basically it’s like standing on a giant CROC shoe).
Item came fairly quickly when I ordered it direct (unlike when I previously tried to order it via Debenhams -they were absolutely rubbish and never bothered to tell me there was no stock - just took my money and left me hanging, then ignored emails for ages before finally refunding)
5 oktober 2025
Review zonder uitnodiging
Antwoord van Lifts & Gravy
Thank you so much for taking the time to share such a detailed and thoughtful review. We’re really pleased to hear that the EVA half-round foam roller is working so well for your balance, stretching, and general comfort needs. It’s great to know the firmness and quality were just right for you, and we appreciate you sharing how you customised it for your space.
We’re also glad your order arrived quickly this time around. We always aim to provide a smooth, reliable service, and it means a lot to hear that the experience was a positive one especially after the trouble you had elsewhere.
If there’s ever anything you need or any other equipment we can help you with, we’re always here for you.
Antwoord van Lifts & Gravy
Thank you so much for your great feedback! We’re really pleased to hear that the weight was exactly what you were looking for. If you ever need anything else or have any questions, we’re always here to help.
Great product the quality is great will…
Great product the quality is great will be ordering more kit for sure, fast shipping and delivery well packaged and at an affordable price what’s not to like .
Bumper plates 60kg package
27 oktober 2025
Antwoord van Lifts & Gravy
Thank you so much for your kind review! We're really pleased to hear you’re happy with the quality of your bumper plates and our delivery service. It’s great to know everything arrived quickly and well-packaged.
We truly appreciate your support and look forward to helping you with your next order soon!
Best regards,
Ryan
Northern Gym Equipment
Antwoord van Lifts & Gravy
Hi there,
Thank you for your kind words! We’re glad you found the ordering process quick and enjoyed the fast delivery.
Best regards,
Ryan
Northern Gym Equipment
Antwoord van Lifts & Gravy
Thank you so much for your feedback! We're really glad to hear you’re happy with your purchase. We appreciate your support and hope to serve you again soon.
Best regards,
Ryan
Northern Gym Equipment
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