Attempted to order a light fixture. Order process was quick, selection is extensive. Ended up cancelling order due to our builder actually providing a light fixture that we liked. The company cancel... Toon meer
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Lees wat reviewers zeggen
I read all the negative reviews and was skeptical at first but made the purchase anyways. I am so happy I did because we absolutely love our new chandelier ! It arrived in one week from ordering jus... Toon meer
Their return policy states that items cannot be returned once they’ve been unpacked or assembled. This is frustrating, since you often can’t fully evaluate a product until you put it together. What ma... Toon meer
Bedrijf heeft geantwoord
Light fixtures look okay but don’t order from this company because you cannot get your full money back in a return ever. If you open your box, nothing. If you don’t open, you still pay $50 plus to shi... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2010, LightFixtureUSA have curate a comprehensive lighting website, offering a diverse range of lamps, fixtures, and LEDs sourced from our specialized manufacturing facilities. Our company proudly operates its own vintage modern lighting manufacturing facilities across the USA, Mexico, China, and Vietnam. Your satisfaction is our priority, and we value your feedback immensely as it enables us to enhance our operations for you and fellow customers. Please take a moment to share your honest thoughts. Whether it's praise or constructive criticism, we welcome it all. If we've exceeded your expectations, we'd greatly appreciate a positive review!
Contactgegevens
5780 Soestern ct Unit A, 91710, Chino, Verenigde Staten
- (909) 255-1415
- lights@lightfixturesusa.com
- lightfixturesusa.com
2,7
Slecht
92 reviews
Heeft 40% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Stay Far Away from this Company!
I loved the style of a lot of light fixtures on this website and was so excited when I ordered one. When it arrived, we checked to make sure nothing was broken or bent during shipping and everything looked good. We didn't have a chance to install it for a couple of months and kept it safe in a closet. Two days ago, my husband had time to install it, which also included taking apart our bed to move it out of the way and taking down the old light. He had the light from Light Fixtures USA wired, put in new bulbs, and one didn't work. We tested it with another bulb to make sure and it didn't work either.
We did not want to re-wire the old fixture and re-assemble the bed only to have to do it all again, so we spent our evening finding a new fixture locally and installing it. I contacted Light Fixtures USA to tell them what had happened and they did not care. At all.
I received two emails spaced 24 hours apart offering no help and making ridiculous requests. First, they wanted a "picture of the damage," which cannot be photographed. What do they want, a photo of the not lit up light. It's wiring damage or something with the socket. Then, they wanted me to use an electric pen (which we do not have) and take a video doing tests on it, all while knowing that we had to buy a different light to install. It's ridiculous to think that we'd sit there without a light and our bed un-assembled for days and days while they "troubleshoot" this broken light fixture.
Stay far away from this company! Even if you try to do a return within the return window, it sounds like they will run you around in circles doing everything they can to not accept the return. I had a few other fixtures picked out from them that I was planning to buy soon and I'm so glad I didn't. The light fixture is still packed in the box (ready to be sent back) now in our trash pile for the dump this weekend.
Update: They finally refunded us, but only after making us break the glass, cut the wires, and send pictures of it. It’s so gross and wasteful. You’d think that if they don’t want the product back they’d at least allow you to give it to Habitat for Humanity or something where an electrician might volunteer their time to fix the fixture.
3 augustus 2025
Review zonder uitnodiging
This is a well orchestrated scam even…
This is a well orchestrated scam even the responses to the reviews are nothing but scam I ordered a light fixture weeks ago no response no shipping date won't return emails phone number goes no where, US address is a building for sale, this is a very well laid out overseas scam stay away at any cost and believe nothing you read about responses to complaints
20 juli 2025
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Not receiving product I ordered
I ordered 2 pendants a week ago and got a confirmation email with an order number, but no expected shipping date. I have emailed them and tried to call to get an update to find out if I’m actually going to receive the lights I paid for and if so, when, but haven’t gotten any response.
15 juli 2025
Review zonder uitnodiging
Antwoord van Lightfixturesusa
Hi Whit,
We’re very sorry to hear about your experience and truly appreciate you bringing this to our attention. We’ve tried to locate your order, but unfortunately, we’re unable to find it based on the information provided.
Could you kindly share your order number or reach out to us directly at lights@lightfixturesusa.com? We’d love the opportunity to look into this for you and provide a clear update.
In some cases, shipping delays may occur due to pre-orders or, more recently, delays at our warehouse related to tariff-related issues. We sincerely apologize for any inconvenience this may have caused and are committed to resolving this promptly.
Thank you again for your patience—we look forward to assisting you.
Warm regards,
LightFixturesUSA Team
Do NOT buy from this site
Do NOT buy from this site. You will NOT receive your item and they will NOT respond to any of your messages!!! I will be filing a claim and fighting this. This has been beyond frustrating!! I am trying to get the word out so that no one else has to deal with this!
10 juni 2025
Review zonder uitnodiging
Antwoord van Lightfixturesusa
Hi Nicole,
We're truly sorry to hear about your frustrating experience and completely understand your concern. However, we’d like to clarify that your order was shipped but unfortunately appears to have been lost in transit.
On June 27, we reply to your email and suggest sending you a replacement light and asked you to confirm your shipping address to ensure accurate delivery. But we didn’t hear back, and we replied to you on July 2 to reconfirm whether you'd prefer a replacement—but still received no response. It’s possible our emails may have ended up in your spam or junk folder.
We are more than happy to either ship a replacement light or issue a full refund—whichever you prefer. Please feel free to reach out to us at lights@lightfixturesusa.com, and we’ll resolve this for you right away.
Thank you for your understanding, and we hope to make this right for you.
Best Regards,
LightFixturesUSA Team
Scam company Run By Foreigners With No Phone
I ordered a light and got an acknowledgement email with no shipping date projected. Waited five days, then sent email asking for status. No response at all. No way to contact them so must dispute charge through credit card company. They have policies that include giving a projection within 48 hours and in stock shipping with 3-5 days via UPS or Fedex. How is this scam allowed? ** Received a reply and it is clear this is a scam run by foreigners. The basic English mistakes are obvious. Same character Leila writes " they have no phone." No Legit USA company is unreachable by phone! The second I wrote to my credit card company, they issued credit. Clearly they are aware of this unlawful operation.
18 juni 2025
Review zonder uitnodiging
Antwoord van Lightfixturesusa
Hi JK,
We’re truly sorry for the inconvenience and understand your frustration. This is not the experience we want for our customers.
For us to assist you promptly, could you please provide your order number? Once we have that, we can check the status right away. In some cases, a delay may be due to the item being temporarily out of stock, but we’re happy to confirm the exact reason and provide a clear update.
Thank you for bringing this to our attention — we’re here to help and will do our best to make it right.
Best regards,
Leila
I ordered a light fixture on April…
I ordered a light fixture on April 21st. It said it would take 3-4 weeks. Its now June and I've had ZERO communication from them since the order confirmation. I have emailed, I have called (their number is now out of service) and still nothing. This website is looking like its a scam...
21 april 2025
Review zonder uitnodiging
Antwoord van Lightfixturesusa
Hi Ann,
We’re truly sorry for the unpleasant experience and lack of communication you've encountered. We completely understand your frustration.
Could you kindly provide your order number so we can look into this for you right away? Based on the timing, it’s likely that your order was a pre-order item. Unfortunately, due to recent tariff-related delays, some shipments have arrived later than expected.
We sincerely apologize for the inconvenience this has caused. Please let us know if you've already received your order or if a refund has been processed—we’d like to resolve this promptly for you.
Thank you for your patience and understanding.
Best Regards,
LightFixturesUSA Team
It’s all from China
30 april 2025
Review zonder uitnodiging
Replacements
I was shipped some replacements when the fixture I bought broke. After I contacted the company, and even though I was beyond the replacement date, they shipped me a couple of bulbs to replace the broken ones. I hadn't opened the packages because I was waiting for my electrician, which put me out of date. I was very pleased, the fixtures are gorgeous!
4 april 2025
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We had a horrible experience with Light…
We had a horrible experience with Light Fixtures USA. Both fixtures came in damaged and not repairable. Instead of making a return and refund simple, Light Fixtures USA customer service first tried to negotiate a discount if we keep the lights. Then, still tried to charge us return shipping. Then, asked for detailed pictures and made us cut the cables and send them pictures of all the parts to prove we aren't actually using them. All of this correspondence took 2 weeks of back and forth waiting on their replies. I had to threaten to call my credit card company to get it resolved. Would never purchase from this company again.
5 maart 2025
Review zonder uitnodiging
Antwoord van Lightfixturesusa
Dear Adam,
We’re truly sorry to hear about your experience and regret any frustration caused during the resolution process. Customer satisfaction is our top priority, and we strive to handle all issues as efficiently as possible while following standard return procedures.
Regarding your order, our team initially assessed that one of the drum shades had a slight dent that did not affect functionality. To provide a quicker resolution, we offered either a partial refund as compensation or a replacement fixture, allowing you to keep the lights without the hassle of returning them.
When both options were declined, we requested images of the cut wires to expedite the refund process, ensuring that we could process it immediately. When we received the pictures on March 3, our team processed a full refund on the same day. We sincerely apologize if this step caused any inconvenience.
We appreciate your feedback and will use it to improve our service. If there's anything more we can do, please don’t hesitate to reach out.
Sincerely,
LightFixturesUSA Team
DO NOT BUY FROM HERE
We are still waiting for a response from them and it’s been 4 days, no one answers the phone, we bought 3 pendants and one is missing multiple pieces and we need a replacement, and no response.
24 december 2024
Review zonder uitnodiging
Antwoord van Lightfixturesusa
Hi Alex,
We sincerely apologize for the delay in our response. Since your email was sent on a Saturday, we regret that we were unable to get back to you in a timely manner. Additionally, as your inquiry was made using an email different from the one used to place the order, we initially had difficulty locating your order details.
Once we were able to verify the order, we promptly processed the replacement. We can confirm that the replacement light was shipped on February 26 and successfully delivered on March 4.
We appreciate your patience and understanding, and we truly regret any frustration this may have caused. If you need any further assistance, please don’t hesitate to reach out.
Sincerely,
LightFixturesUSA
Light fixture USA
Light fixture USA, all lights are made in china. They have the worst return policy I have ever been a part of. They have awful customer service to go along with there awful return policy. I highly recommended no one buys from this horrific business. I'm sorry but I am just being as honest as I can. One of the worst experiences of my life, and on top of it they kept have my return money for themselves with some ridiculous $56.00 label fee that I had to pay for.
1 januari 2025
Review zonder uitnodiging
Antwoord van Lightfixturesusa
Hi Mojo,
We are truly sorry to hear about your negative experience, and we appreciate your feedback. After reviewing your case, we can confirm that a refund was issued for your return on February 20. We also provided the refund receipt for your reference.
If you have not yet received the refund, we kindly ask that you check with your bank, as sometimes delays can occur on their end.
We understand your frustration and are always working to improve our processes. If you need any further assistance, please don’t hesitate to contact us, and we will do our best to resolve the issue.
Sincerely,
LightFixturesUSA
They do not have an easy return policy
They do not have an easy return policy. They have insane return rates and it’s over 30% of my purchase price to send back the item. Disappointed.
18 februari 2025
Review zonder uitnodiging
Antwoord van Lightfixturesusa
Hi Tiffany,
We’re sorry to hear about your disappointment with the return process. The fixture you purchased is a large item that requires three big boxes for shipping, which unfortunately contributes to higher return shipping costs.
After our communication, we waived more than 1/3 of the return shipping fee to help reduce the burden. We truly regret any inconvenience this may have caused and appreciate your feedback.
Our team is continuously working to explore better shipping methods to provide more cost-effective solutions for our customers. If there’s anything else we can do to assist you, please feel free to reach out.
Sincerely,
LightFixturesUSA
Looked nothing like the picture..horrible return policy
The fixture I received looked nothing like the photo.
I purchased the french brass crystal antique globe. the frame is covered in beads and it was very disappointing and huge! It's very big and cheap looking. I never removed it from the box. When I requested a return, Ms Leila told me it would be $523 to return it or they would give me $70 to keep it or I could try to sell it. I feel scammed and taken advantage of. I will find a way to get that cheap looking monstrosity back to them. I have a return for a light that is bigger and heavier from another online lighting company and they charged me $35 to return it so I know this company is taking advantage of it's customers, I will never shop with them again!
23 december 2024
Review zonder uitnodiging
Antwoord van Lightfixturesusa
Hi Susan,
We’re sorry to hear that the fixture did not meet your expectations. Our goal is always to provide accurate product descriptions and images to help customers make informed decisions.
After reviewing the item picture you provided, we found that it does not match the product from our item page. It appears that the fixture may be from another company, which is likely why it did not meet your expectations.
Regarding your return request, the return shipping cost is determined by the carrier based on the size and weight of the fixture, and we do not add any extra fees. As this fixture is a large package shipping from OH to CA, we understand that the shipping fee may be higher than expected. We encourage customers to use their own preferred shipping method if they can find a more cost-efficient option. Our team is also continuously working to explore better shipping methods to provide more affordable solutions.
As an alternative, we offered a partial refund should you prefer to keep the fixture to avoid high return costs. We always strive to provide flexible options to accommodate our customers' needs.
We regret that this experience was disappointing for you and appreciate your feedback. If there’s anything else we can do, please feel free to reach out.
Sincerely,
LightFixturesUSA
This company is a scam.
This company is a scam.
The phone number associated with them is a Google phone and they don’t return calls.
Lights@lightfixturesusa is the email listed but they also don’t reply there.
Run, don’t walk….this company is a complete SCAM site
2 oktober 2024
Review zonder uitnodiging
Antwoord van Lightfixturesusa
Hi Jamie,
We sincerely apologize for the delay and any frustration you’ve experienced. Upon reviewing your case, we confirmed that our service team did reach out to you the following day via email. We deeply value your shopping experience and understand that timely communication is crucial. Please rest assured that we are working hard to improve our response times and overall service to ensure a better experience moving forward.
If you have any further questions or concerns, we encourage you to reach out directly, and we will promptly assist you. Your satisfaction is our top priority, and we are committed to making things right.
Best regards,
LightFixturesUSA
$34 to return a fixture that was never installed!
Received a fixture that was too small for the area I had in mind. It was never installed and now they want me to pay $34 to send it back or try to find a less expensive way to send it back at my expense! If I use their shipping label for $34 my refund will be $62.66 when I paid $96.66 for the light. In addition, they also offered me $25 to keep the light. I will NEVER purchase from them again or recommend them.
29 augustus 2024
Review zonder uitnodiging
Antwoord van Lightfixturesusa
Dear Monique,
We sincerely apologize for the inconvenience you've experienced and understand your frustration with the return shipping cost. The cost of our return label is based on the dimensions of the package (over 100 cm in length) and the distance from Virginia to California, which unfortunately results in a higher fee than expected.
We regret that we currently cannot offer a more cost-efficient return shipping option. Please know that we are continuously working to find better solutions for our customers. We also offer the option for customers to return the package on their own if they can find a more affordable shipping method. We greatly appreciate you shipping the package back on your own for this return.
We are committed to improving our after-sales service and are actively seeking better solutions to address such situations in the future. Thank you for your understanding, and we apologize for any inconvenience this has caused.
Best Regards,
LightFixturesUSA
THIS PLACE IS A TOTAL SCAM
THIS PLACE IS A TOTAL SCAM! I need to return a chandelier that is not indicative as the photos on their site and they are refusing to allow a return because it has been installed. Customers MUST INSTALL THE LIGHT to see if it works and displays as shown on their website. The images the use to showcase this light have been retouched. WARNING: AVOID THIS PLACE AT ALL COSTS!
17 juli 2024
Review zonder uitnodiging
Antwoord van Lightfixturesusa
Dear Tatijana,
Thank you for your feedback. We apologize for any inconvenience you have experienced.
We strive to be transparent about our return policies to ensure our customers are fully informed before making a purchase. Our policy clearly states that "All returned items must be in their original condition, in the same packaging, and have not been assembled or modified or are not returnable." You can refer to our return $ refund page (https://lightfixturesusa.com/policies/refund-policy). This policy is in place because once a light fixture has been assembled or installed, it can no longer be resold.
We understand the importance of testing a light fixture's functionality, and we encourage customers to do so before installation to ensure it meets their expectations. If you encounter any functionality issues after installation, we are happy to assist by providing a replacement fixture or the necessary components to resolve the issue.
Regarding the display of the light fixture, we provide real pictures taken by our photographer to help you foresee its appearance before installation. In your case, we understand that the light functions correctly but that the G9 bulbs did not meet your satisfaction aesthetically. Unfortunately, this does not qualify for a return under our current policy.
However, we highly value your shopping experience. Our service team has already contacted you via email with an alternative suggestion. We are committed to resolving this issue to your satisfaction and appreciate your understanding and patience.
Thank you for your attention to this matter.
Best regards,
LightFixturesUSA
7/19/2024 update response：
Dear Tatijana,
Thank you for sharing your feedback. We apologize for the frustration you’ve experienced.
We want to assure you that we do not retouch the images of our light fixtures. The photos on our site are intended to accurately represent the products, and we take great care to ensure they reflect their true appearance. You can also refer to customer review images on our site, which showcase the lights as they appear in real settings.
Our return policy does require items to be in their original, unassembled condition for a full refund. If you encounter any functionality issues, we are committed to helping you resolve them, such as providing a replacement fixture or the necessary components.
If you believe the item images are misleading regarding the fixture’s display, could you kindly provide us with images of the light fixture you received? We will review the images and, if the product does not match the photos on our website, we will process a refund accordingly.
We appreciate your understanding and are here to assist with any further concerns you may have.
Best regards,
LightFixturesUSA
Beautiful light and great quality
Beautiful light and great quality. Looks even better in person! Perfect mix of modern traditional.
1 mei 2024
Review zonder uitnodiging
The light fixture was beautiful
The light fixture was beautiful, and makes our dining room look amazing. Fast shipping too
22 februari 2024
Review zonder uitnodiging
They were super responsive and helpful…
They were super responsive and helpful with my order and my fixture is exactly as described
1 mei 2024
Review zonder uitnodiging
Great product, great price, great experience
Shipping time was really quick, notifications and updates were timely and communicative, but best of all, we love our chandelier and the price was great. Quality looks like we spent much more. I would definitely buy from lightfixturesusa again.
18 maart 2024
Review zonder uitnodiging
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