So pleased we changed to Lightning Fibre Install was superb, took time to check out everything including getting my iRobot vacuum connected - that’s what you call excellent service! No drop offs o... Toon meer
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I got a very quick response when I called with a problem. Everyone I spoke to was really helpful and took time to explain what would happen next. I was offered an appointment earlier than expected and... Toon meer
Bedrijf heeft geantwoord
Easy and quick to switch. The installers had to replace the old unit on the wall with their own and had to drill a new hole. They had to dig another small trench from their connection on the pavemen... Toon meer
Bedrijf heeft geantwoord
Just a few teething problems, very good at answering the queries, via phone and email. Just waiting for the phone connection . However being the easter Bank Holiday, I expect this will be later in th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Lightning Fibre
Geschreven door het bedrijf
Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).
⚡️Full fibre broadband from £26/month.
⚡️And with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.
⚡️You can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is ‘fibre’ vs ‘full fibre’?
Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
🏆Best Consumer ISP (<100k customers) ISPA Awards 2025
🏆Best Customer Experience ISPA Awards 2025
🏆2025 Broadband Provider of the Year - Connected Britain Awards.
🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024
🏆Best Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks ⚡️
Contactgegevens
Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, Verenigd Koninkrijk
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
4,8
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They were so helpful
They were so helpful , nice and polite every time we contacted them ,even with us having a problem with them put it in they kept us in the loop if what was going on . Excellent service
1 april 2026
Antwoord van Lightning Fibre
Thank you for your wonderful feedback Annette. We are so pleased you found the team helpful and communicative throughout. We really appreciate your support. ⚡
Amazing sarvice lovely Speed 🚄
31 maart 2026
Antwoord van Lightning Fibre
Thank you for your wonderful feedback Jaymal. We are so pleased you are happy with the speed and service. ⚡
Great experience
Great experience! More than happy, used Lightning fibre for several years now.
2 april 2026
Antwoord van Lightning Fibre
Thank you for your fantastic five star review Melwyn. We are delighted to hear you have had a great experience and that you have been happy with our service over several years. Your continued support means a great deal to us. ⚡
I have had no problems with lightning…
I have had no problems with lightning Fibre the staff are always on the ball and informative about what's going on (Regular emails).
I have found the company very competitive and I see no reason for looking elsewhere, many thanks.
30 maart 2026
Antwoord van Lightning Fibre
Thank you for your lovely feedback Simon. We are so pleased you are happy with the service, communication and value we provide. ⚡
Staff are very welcoming and friendly.
Staff are very welcoming and friendly.
They are most helpful and efficient.
When Francesca emailed me that an engineer will be on site in the morning he was there.
The engineer completed the outside work in good time.
All went well.
8 april 2026
Review zonder uitnodiging
Antwoord van Lightning Fibre
Thank you for your wonderful feedback. We are so pleased the team were friendly and efficient and that everything went smoothly on the day. ⚡
Not specifically related to the last…
Not specifically related to the last renewal. Been a reliable service. Any problems usually explained or fixed quickly. Just a one click renewal of my existing 2 year contract. Third renewal. Like the local community support too. Thanks.
30 maart 2026
Antwoord van Lightning Fibre
Thank you for the five stars John. We are glad you continue to have a positive experience with us. Your feedback is greatly appreciated. ⚡
Antwoord van Lightning Fibre
Thank you for your fantastic five star review Maria. We are delighted to hear you found our service efficient, prompt and professional throughout. Your feedback means a great deal to us. ⚡
Great installation workers
Lovely, friendly helpful and smoothly quickly done thank you
9 april 2026
Review zonder uitnodiging
Antwoord van Lightning Fibre
Thank you for the five stars Stephanie. We are glad you had a positive experience with our customer service. Your feedback is greatly appreciated. ⚡
Very helpful customer service
Very helpful customer service, friendly staff explained everything in plain words that I could understand.
26 maart 2026
Antwoord van Lightning Fibre
Thank you for your wonderful feedback Shirley. We are so pleased you found the team friendly and the support clear and helpful. ⚡
The installers arrived on time
The installers arrived on time. Left no mess and did a good job
8 april 2026
Review zonder uitnodiging
Antwoord van Lightning Fibre
Thank you for your wonderful feedback Marie. We are so pleased the whole process was smooth and that the team were helpful and professional throughout. ⚡
Polite helpful and tidy
Everything went very well from start to finish, from first talking to lighting fibre about installation and any concerns I had I was completely reassured. All went very smoothly the day it was installed, the 2 men that came were neat tidy and polite and when they had finished they helped me set up my TV and phone.
Very happy with all aspects of the connection.
31 maart 2026
Antwoord van Lightning Fibre
Thank you for your wonderful feedback Frances. We are so pleased the whole process was smooth and that the team were helpful and professional throughout. ⚡
Just a few teething problems
Just a few teething problems, very good at answering the queries, via phone and email. Just waiting for the phone connection . However being the easter Bank Holiday, I expect this will be later in the week. Overall excellent.
31 maart 2026
Antwoord van Lightning Fibre
Thank you for your review Dean. We are glad to hear our team have been helpful and responsive. We appreciate your patience and expect your phone connection to be completed shortly. ⚡
Easy pleasant transaction fitted…
Easy pleasant transaction fitted earlier than booked and all good so far. Recommended .
31 maart 2026
Antwoord van Lightning Fibre
Thank you for your wonderful feedback Brian. We are so pleased the process was smooth and that you were up and running sooner than expected. ⚡
Antwoord van Lightning Fibre
Thank you for your fantastic five star review Susan. We are delighted to hear everything is all good and that you are very pleased. Your feedback means a great deal to us. ⚡
It stopped working after 6 days
It stopped working after 6 days. No engineering over bank holiday weekend. Very disappointed!
31 maart 2026
Antwoord van Lightning Fibre
Thank you for your feedback. We are very sorry to hear your service stopped working and understand how frustrating that must have been, especially over the bank holiday. We are pleased we were able to get an engineer out within a day and resolve the issue for you. Thank you for your patience and we hope everything is now running smoothly. ⚡
Amazing service
Amazing service, rob & Glenn was very professional and the broadband is lighting fast, thanks very much for a top service
27 maart 2026
Antwoord van Lightning Fibre
Thank you for your wonderful feedback Frank. We are so pleased Rob and Glenn delivered a great service and that you are enjoying the speed. ⚡
Fantastic service
Andy and Ricky the technicians from Lightning were brilliant. They arrived on time and explained what would need to be done. They were very considerate of my concerns, that I didn't want a lot of extra wires running through my house. Together we worked out the best solution and they quickly carried out the work. They were very conscious to install the broadband with the least disruption and damage to the wall. All in all they did a fantastic job and I was very pleased with the service.
26 maart 2026
Antwoord van Lightning Fibre
Thank you for the five stars Elaine. We are glad Andy and Ricky provided a great service with minimal disruption. Your feedback is greatly appreciated. ⚡
Antwoord van Lightning Fibre
Thank you for your wonderful feedback Robert. We are so pleased you had a great experience throughout. ⚡
The 2 installers very professional and…
The 2 installers very professional and two very nice and pleasant guys nothing to much trouble for them and managed to please my wife!! What else can I say
25 maart 2026
Antwoord van Lightning Fibre
Thank you for the five stars Richard. We are glad the installers provided a great service and made a positive impression. Your feedback is greatly appreciated. ⚡
Quality installation installed quickly and professionally
This installation of the full fibre broadband into our house was quickly and professionally carried out by two nice, friendly,members of the lightning fibre team, …..I think they were Frederick and Georgia, and they were helpful with my questions .
Thanks again everyone.
28 maart 2026
Antwoord van Lightning Fibre
Thank you for the five stars David. We are glad you had a smooth installation and a positive experience with the team. Your feedback is greatly appreciated. ⚡
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