I'm delighted I can buy tablet flea treatment for cats.The delivery time was 4 weeks but I was informed. The product has arrived but only one tablet,when I purchased two. I'm finding it... Toon meer
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Paid and received an order from Romania with no issues, so placed another order #1053905587. Apparently UPS tried to deliver but couldn't as i was not at home. Im retired and here all day. Ive now... Toon meer
Bedrijf heeft geantwoord
So far terrible ordered products for delivery by 14th July to date nothing received tried to chat but no one there!!!
I was worried after reading reviews on here after id ordered my goods Everything arrived in perfect condition and within just over a week Really happy with my purchase and will be ordering agai... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are making Health! Liki24 is a marketplace for health products and services. We make healthy living more accessible and affordable. Our vision - Health without borders! Shopping on Liki24 allows you to purchase products from different countries, choosing the best price for each item, and receive all products as a single order.
Contactgegevens
Verenigd Koninkrijk
- service@liki24.co.uk
- liki24.co.uk
2,2
Slecht
24 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 93% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Poor service
So far terrible ordered products for delivery by 14th July to date nothing received tried to chat but no one there!!!
17 juli 2026
Review zonder uitnodiging
Do not buy from this website
Do not buy from this website! Order still hasn’t arrived after 3 weeks and customer services do not respond in their chat or emails. They are a scam.
15 juli 2026
Review zonder uitnodiging
Antwoord van Liki24.co.uk
Dear Justine,
We sincerely apologize for the delay in shipping your order and for the lack of communication from our side. We completely understand your frustration and want to assure you that your package is actively on its way.
Your order included items shipped directly from Italy, and unfortunately, we experienced an unexpected supply delay from our Italian partner. As soon as the products arrived at our hub, they were processed and handed over to UPS on July 15, which we communicated to you via email that same day.
According to the latest tracking data, your parcel is currently in transit. Thank you for your patience.
Bad Experience!!!!
I’m very disappointed with my purchase experience on Liki24. I ordered “Integratore alimentare Amedial Plus 20g” and, upon delivery, was required to pay £8.00 to UPS for customs clearance. At checkout and on the product page the shipment was shown as originating from Italy (not Romania), which is misleading and led me to believe there would be no additional import charges.
When I contacted UPS, they confirmed the extra charge occurred because the sender did not pay VAT or use Postponed VAT Accounting, so the carrier billed the recipient. I also found multiple similar complaints from other customers online, which suggests this is not an isolated issue.
I expect clearer, more transparent communication at checkout about potential customs duties and clearance fees, or for those costs to be included in the shipping price. The lack of transparency caused unnecessary stress and an unexpected expense. I hope Liki24 addresses this promptly to prevent other customers from facing the same problem.
14 juli 2026
Review zonder uitnodiging
Antwoord van Liki24.co.uk
Dear Jules,
Thank you for bringing this to our attention. We take transparency very seriously and would like to clarify that our checkout process includes a clear "Duties & Taxes Notice". This notice explicitly states that international orders may be subject to duties and taxes, which are collected upon delivery.
We strive to ensure our customers are fully informed about potential import charges before they complete their purchase. While we regret that this resulted in unexpected stress, these terms are provided to ensure compliance with international shipping regulations.
If you believe there has been an error regarding your order, please contact us at service@liki24.co.uk with your order number so we can investigate the details further.
Sincerely,
I ordered tablets for my cats on the…
I ordered tablets for my cats on the 29/06 which should arrived by the 10 july i requested a refund and have been told it will be reunded in a few hours not refund or any furher communication this unacceptable would not reccommend to order from here will be going to report to trading standard and credit card company as it looks like that you are trying to scam me terrible customerservice
10 juli 2026
Review zonder uitnodiging
Antwoord van Liki24.co.uk
Dear Jackie,
Thank you for reaching out and providing your order number (#1053905124). We sincerely apologize for the frustration caused by the delivery delay and the confusion regarding your refund.
We would like to clarify that your order was cancelled and a full refund was processed on July 13, 2026. The funds have been returned to your original payment method, and the processing time now depends on your bank’s internal procedures.
We are sorry that our communication did not meet your expectations in this instance.
Sincerely,
Paid and received an order from Romania…
Paid and received an order from Romania with no issues, so placed another order #1053905587.
Apparently UPS tried to deliver but couldn't as i was not at home. Im retired and here all day.
Ive now been told by UPS i have to pay £14.99 for redelivery - this is more than the actual order.
Im not expecting this order to be delivered and have emailed customer service for a full refund, unless this issue is resolved, i will not be ordering from them again
10 juli 2026
Review zonder uitnodiging
Antwoord van Liki24.co.uk
Dear Mrs Adair,
Thank you for your feedback, and please accept our apologies for the confusion.
We would like to clarify that the £14.99 charge is not a fee for redelivery, but rather the official UK import VAT/customs fees due on shipments entering the country. According to the UPS tracking system, the delivery attempt on 10.07.2026 was put on hold because this import payment was pending.
Your parcel is currently out for delivery today, July 13th. You can securely pay these import fees directly on the official UPS tracking page to ensure the courier can hand over your package smoothly.
We value your support and hope this clarifies the situation.
Best regards,
These people should not be trading.
These people should not be trading.
14 juni 2026
Review zonder uitnodiging
Antwoord van Liki24.co.uk
Dear Airdale,
We are sorry to hear that you had a negative experience with us. As your review does not contain details about your order or the issue you encountered, we are unable to identify your case in our system.
We would appreciate it if you could contact us at service@liki24.co.uk or reply to the information request via Trustpilot, providing your order number. We are committed to resolving any issues and would like the opportunity to address your concerns.
Sincerely,
Paid for an order I never received. 6 weeks later no refund offered, only additional month-long wait
I placed order №1053896952 on 12 May 2026 and, more than six weeks later, I have still received nothing.
The UPS tracking shows the parcel was never delivered. I was at home throughout this period and received numerous other packages without any issue, so the claim that a delivery was attempted and "failed" does not match my experience. No one contacted me, left a card, or sent me any notification. I only found out there was a problem because I chased them a full month after ordering.
When they directed me to a collection point, I went there in person and searched.
The parcel was not there.
I have now been told the parcel is being returned to Romania, that a resend could take roughly another month, and that they are "unable to cancel the order or issue a refund."
They are not a UK company at all.
Now the only option offered is to pay, receive nothing, and wait potentially two months or more with no money back.
I paid for both goods and a delivery service and received neither. A customer should not be left out of pocket for a delivery failure that was not their fault. I would caution others to be careful ordering from this company until they have a fair process for non-deliveries and refunds.
26 juni 2026
Review zonder uitnodiging
Antwoord van Liki24.co.uk
Dear Customer,
Thank you for bringing this matter to our attention, and we sincerely apologize for the stressful experience you encountered with your delivery and our initial response. This is certainly not the level of service we aim to provide.
We would like to inform you that following a thorough review of your case, your order №1053896952 was officially cancelled by our support team on June 29th, and a full refund has been issued. Depending on your bank's processing times, the funds should appear back in your account within the next few business days.
We deeply regret the miscommunication regarding the return of the parcel and the cancellation policy. Your feedback has been forwarded directly to our management and support teams to improve our processes for failed courier deliveries in the future.
Thank you for your patience while we worked to resolve this for you.
Best regards,
Paid for UPS, Still Delayed Delivery
I ordered from Liki24.co.uk on 29 May and was told the latest delivery would be 16 June. I also paid extra for UPS shipping.
The order only arrived around 24–25 June, which is significantly later than promised. Tracking updates were unclear and not properly maintained, and customer service did not provide transparent shipping progress when I asked.
Overall, the delivery timeframe was not honoured and the communication was poor. Based on this experience, I would be hesitant to order again.
Update base on your reply: The company’s public reply is different from my actual experience. Customer service only offered a £5 promo code, not a refund of the UPS shipping fee I paid. I also had to pay import charges to UPS separately. Ordering from a .co.uk website that charges in GBP, I did not expect this extra hassle. After waiting from 29 May to around 24 June despite paying extra for UPS, I won’t be ordering again.
26 juni 2026
Review zonder uitnodiging
Antwoord van Liki24.co.uk
Dear Jade,
Please accept our sincere apologies for the significant delay in delivering your order and the poor communication you experienced. We fully understand your frustration, especially since you paid extra for UPS shipping.
This is definitely not the standard of service we aim to provide. We would like to investigate this further and refund your shipping fee.
Unfortunately, we cannot locate your account or order in our system using your profile name. Could you please contact our customer support via email service@liki24.co.uk and provide your order number? We want to make this right for you.
Best regards,
Dropship sc**
Dropship sc**. They let you order, let you pay (only payment upfront, no rambours), send the confirmation that the product is avaliable. And then, suddenly, the product is not available. They charge double the amount for shipping as what is said in the shop. And, at the end of the order process, another huge shipment fee is added for "picking up the order" at the sellers. So.. empty promises and hidden fees. I'd say hands off.
23 juni 2026
Review zonder uitnodiging
Antwoord van Liki24.co.uk
Good morning, Liki24 is not a seller of goods, is not a pharmacy, does not have its own warehouse, and does not engage in retail trade. We are a logistics service and an online platform that helps find and purchase medications and personal care products from authorized partner pharmacies.
Unfortunately, the physical availability of the products at the partner pharmacies was not confirmed at the time of pickup, which is why your order was canceled and the full amount you paid has been completely refunded.
All logistics fees are clearly indicated in the order summary before payment is made. We sincerely apologize for the inconvenience.
I bought collagen 12,000 2 week ago…
I bought collagen 12,000 2 week ago after 2 week they ask me for 25 £ extra I was paying and they said in 2 day I will receive my parcel they never sent me my parcel not answer on costumes service not trusting this company it is a scam
22 juni 2026
Review zonder uitnodiging
Antwoord van Liki24.co.uk
Good morning, we are very sorry that your recent experience with our service was negative. We strive to correct our mistakes and be as helpful as possible. We will contact you shortly to resolve this matter.
I had an order and despite reviews here…
I had an order and despite reviews here everything went and it should. Great price and customer service. Will order here more.
1 juni 2026
Review zonder uitnodiging
Antwoord van Liki24.co.uk
Thank you for your feedback and the high praise of our service! We are pleased to hear that you are satisfied. We are always happy to help!
I'm delighted I can buy tablet flea…
I'm delighted I can buy tablet flea treatment for cats.The delivery time was 4 weeks but I was informed.
The product has arrived but only one tablet,when I purchased two.
I'm finding it difficult to communicate with the team to sort this out.
Packaged well.Its easy to order.
17 juni 2026
Review zonder uitnodiging
Antwoord van Liki24.co.uk
Hello! We are very sorry that your recent experience with our service was negative. We will contact you as soon as possible to resolve this issue.
When placing an order
When placing an order, in addition to the cost of the product and delivery, they suddenly added an additional fee "for a small order." This is something new in the history of extortion.
16 juni 2026
Review zonder uitnodiging
Antwoord van Liki24.co.uk
Hello! Thank you for your review. We would like to assure you that transparency is our top priority, and we do not have any hidden charges.
This small order fee is a standard term of our service, and it is always clearly displayed as a separate line in your shopping cart before you confirm the order and proceed to payment.
We appreciate your feedback and will continue to ensure that our checkout process remains as clear and straightforward as possible.
If I could give 0 reviews
If I could give 0 reviews, I would. I ordered something I really needed for my health but the business is more important that peoples health. They don’t realise is a health company not a clothes company. However 3 weeks later and all they offer is a “5 pund” discount and “hoping to send next week”. Sorry I am never buying here again and hoping no one buys here. This company needs to close down. I expected them to speed up my delivery. At least I want the money back even if I receive the supplements 2 months later
12 juni 2026
Review zonder uitnodiging
Antwoord van Liki24.co.uk
Thank you for sharing your feedback. We genuinely care about our customers' health and wellness, and we always aim to deliver essential supplements as quickly as possible.
We want to look into your case immediately, review our previous communication regarding the discount, and assist you with your refund request. However, we cannot identify your profile or find your specific order details in our database.
We sent you an official information request via Trustpilot to verify your order number, but we have not received a response. Please reach out to our customer support team directly at service@liki24.co.uk with your order information so we can investigate this delay and issue your refund without further hesitation.
Best regards,
Antwoord van Liki24.co.uk
Dear Traian,
Thank you for your feedback. We take all delivery issues very seriously, as we always aim to provide the best possible service.
Unfortunately, we are unable to locate any order under your name in our system. We have previously sent you an official information request via Trustpilot to get your order number and resolve this matter immediately, but we have not received a reply.
Please contact our support team directly at service@liki24.co.uk with your order details so we can investigate what happened with your delivery and assist you further.
Best regards,
Awful!!
Awful!!
Placed an order, received email confirming availability, but then received totally wrong product.
Customer service said they will not do anything to rectify.
I would not recommend wasting your money here.
11 mei 2026
Review zonder uitnodiging
Antwoord van Liki24.co.uk
Hello,
Thank you for sharing your experience. We are sincerely sorry to hear that you received the wrong product and that your interaction with our customer service did not meet your expectations.
Please be assured that it is never our policy to ignore delivery errors. If a partner pharmacy fulfills an order incorrectly, we always investigate the case and work toward a proper resolution, such as a refund or a replacement, depending on the specific situation and applicable regulations.
To help us look into this immediately, trace your previous conversation with our support team, and remedy the situation, we kindly ask you to contact us directly at service@liki24.co.uk with your order number.
We would welcome the opportunity to review your case again and make things right.
Best regards,
I was worried after reading reviews on…
I was worried after reading reviews on here after id ordered my goods
Everything arrived in perfect condition and within just over a week
Really happy with my purchase and will be ordering again
Many thanks x
27 april 2026
Review zonder uitnodiging
Antwoord van Liki24.co.uk
Thank you for your feedback and the high praise of our service! We are pleased to hear that you are satisfied. We are always happy to help!
I have been scammed..
I have been scammed... I ordered four items and paid for four items, but only received one. After receiving an email from the seller regarding product availability, we agreed to despatch one item and refund the remaining items. In the end, no refund was received. Do not trust them and do not buy from them. Total scammers.
26 december 2025
Review zonder uitnodiging
Antwoord van Liki24.co.uk
Hello! We are very sorry that your recent experience with our service was negative. We strive to correct our mistakes and be as helpful as possible. Please send us more detailed information at service@liki24.co.uk so we can look into the situation more closely and provide you with feedback
I ordered any tablets 21January and…
I ordered any tablets 21January and supposedly to arrive on 26 January but never came. I contacted the customer service but I don’t have any answer.They 0 credibility.👇🏿👇🏿👇🏿.Don’t trust this company.
21 januari 2026
Review zonder uitnodiging
Antwoord van Liki24.co.uk
Hello,
We sincerely apologize for the long wait for your order. We understand that such a delay should not have happened.
We are glad to see that your order has been delivered, but as an apology for the delay, we would like to offer you a £10 discount code for your next purchase. Please contact us to receive your promo code.
We value your trust and will do our best to prevent such situations in the future.
Im happy but it took a month to arrive
Thank you for an order! It took a month, but finally arrived.
18 november 2025
Review zonder uitnodiging
Antwoord van Liki24.co.uk
Hello! We are very sorry that your recent experience with our service was negative. We strive to correct our mistakes and be as helpful as possible. Please send us more detailed information at service@liki24.co.uk so we can look into the situation more closely and provide you with feedback
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