DO NOT BUY FROM THIS COMPANY! They sell utter garbage at a premium price! I paid £72 for a tiny throw sold as chinchilla wave luxury and it should be £15 in home bargains. They send from China... Toon meer
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Lees wat reviewers zeggen
Five Stars for customer service! Quick answer, to the point and great service! I had to return my item as it didn’t work in the intended space. I reached out to customer service who provided a respon... Toon meer
Bedrijf heeft geantwoord
The website does not represent the goods. We ordered a rug (absolutely tiny, crazy expensive, smelt of awful chemicals) a hanging den and a teepee. All arrived in packaging from a Chinese factory, wra... Toon meer
Gosh, where do I even start? We were hosting a large event and urgently needed to find a supplier who could provide over 200 tablecloths for embroidery. We reached out to Lilly & Lula with really sho... Toon meer
Bedrijf heeft geantwoord
2,4
Slecht
51 reviews
Heeft 53% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Beautiful lights and well-packaged
I ordered a set of glass pendant lights for our kitchen island. They arrived securely packaged and look even more beautiful in person. Communication from the team was great. Thanks so much
24 juni 2025
Review zonder uitnodiging
Antwoord van Lillyandlula
Hi Hannah,
Thank you so much for your lovely review! We’re delighted to hear that you love your lights and that they arrived safely. It’s great to know our team could support you throughout, and we really appreciate you taking the time to share your experience.
Wishing you all the best with your new kitchen setup!
Kind regards,
Lilly & Lula
Drop shipping company
This company has a beautiful website and photos but they drop ship products direct from China. My products arrived separately in the original Chinese packaging direct from manufacturer Guang Zhou Ai Li Shi Clothing Co Ltd. Which is fine but they should be transparent. I expected from their website to receive the items beautifully packaged with branded tissue paper etc, not vacuum packed from China.
Edit in response to the company response: I am unable to attach a screenshot but my order number is #LL74139 placed on 27/06/2025. I bought the Soft Ruffled Pure Linen Cushion & Pillowcase Covers - 11 Colours - Pink / Square (50*50cm) X 1, Kids Tulle Bed Canopy with Star Decoration - White, Beige, Pink, Grey, Blue & Purple - Beige X 2, Children's Natural Rattan Wall Hook Organiser - 3 & 5 Hooks - 5 hooks 58*8*20cm - Beige X 2
7 juli 2025
Review zonder uitnodiging
Antwoord van Lillyandlula
Hi,
Thank you for your review. We’re sorry to hear about your experience, but after a thorough search, we’ve not been able to locate any order in our system based on the information you’ve provided. As a result, we’re unfortunately unable to review your case or verify that this purchase was made through Lilly & Lula.
As outlined clearly on our About Us page, FAQs, and on our homepage, we work with a carefully selected network of suppliers from around the world. However, we can confirm that we do not work with the supplier you mentioned.
Based on this, we believe your order may have been placed with a different retailer, and this review does not relate to our business.
We always aim to be fully transparent and uphold a high standard of customer experience. If you believe this is an error and you do have an order with us under a different name or email, please don’t hesitate to contact our customer care team directly - we’d be happy to look into it further.
Kind regards,
Lilly & Lula
One happy returning customer!
I don’t usually leave reviews but had to!! My experience with this company was fantastic. I ordered a set of 6 wine glasses, and unfortunately, one arrived damaged. I reached out to customer service and was met with the loveliest, most helpful response. A few days later, not only did my replacement arrive, but they actually sent two glasses along with a kind note apologising for the issue. Such a thoughtful gesture! I’ve already placed a second order and will definitely keep coming back.
28 juni 2024
Review zonder uitnodiging
Antwoord van Lillyandlula
Thank you so much for your lovely review, Ann - we really appreciate it.
We’re so glad to hear you were happy with how everything was handled, and it means a lot that you took the time to share your experience.
Thanks for your support. We hope to see you back again soon!
Warm wishes,
Lilly & Lula
I bought some long stem rad wine…
I bought some long stem rad wine glasses which are super cool however I put some ice in them to cool the glasses the first one broke when the ice was in the glass the second one broke when ice was put in that one not good enough the
21 juni 2025
Review zonder uitnodiging
Antwoord van Lillyandlula
Hi Stephen,
Thank you for your feedback, and we’re really sorry to hear about your experience with the wine glasses.
These glasses are handmade from fine, delicate crystal — their lightweight feel is part of their appeal, but they do require extra care when in use as advised in the description on the product page. We would always advise against placing ice directly into the glass, as the sudden temperature change can cause fine crystal to crack.
We’ve reviewed your order and can see it was delivered on 1st May (nearly 2 months ago). As the glasses have been in use for some time and we’re unable to verify how they have been handled, we’re unfortunately unable to offer a refund or replacement on this occasion.
We do appreciate you taking the time to share your feedback and hope this explanation helps.
Kind regards,
Lilly & Lula
Company sells on Temu/Shein products
Company sells on Temu/Shein products. I ordered a blanket specifically because it was 100% cotton (for a baby). When it arrived (delivery was slow), you could peel back the label to see the original label of the delivery from China. The blanket has no label saying it’s cotton and it feels like polyester. No response when I tried to make contact using the chat function.
Update: washed the blanket on a low heat and it shrunk. Tried to leave a direct review on the website and they deleted it and then tried to get me to assign this review to a different company
21 mei 2025
Review zonder uitnodiging
Antwoord van Lillyandlula
Hi Jade,
Thank you so much for taking the time to share your feedback, and we’re really sorry to hear that you were disappointed with your experience.
We just wanted to clarify that we don’t work with suppliers like Temu or Shein. Instead, we carefully select independent brands and trusted global suppliers who align with our quality standards. Our aim is to offer thoughtfully made, affordable pieces that feel special without compromising on style, safety, or quality — especially for little ones.
We also wanted to mention that we responded to your message via our website chat on 21st May when you reached out, where we shared the details of the blanket’s composition. As we didn’t hear back, we assumed everything had been resolved but if there’s anything still unclear or you’d like to discuss further, we’d be more than happy to help.
While we haven’t seen a product review from your order on our site, you’re absolutely welcome to leave one - all customer reviews are appreciated and help us improve.
We’re sorry this particular item didn’t meet your expectations, but we do hope to have the opportunity to make things right.
Kind regards,
Lilly & Lula
Absolute scam
Absolute scam! Carpet costs nearly 200 but is identical to one from Temu for 1/10th of the price. Really terrible quality and they do not comply with the EU right of return. DO NOT BUY.
1 mei 2025
Review zonder uitnodiging
Antwoord van Lillyandlula
Hi Tara,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you were disappointed with your order.
Having reviewed our previous correspondence, I can confirm that we offered you the option to return the rug in accordance with our Return Policy, which fully complies with both the Consumer Rights Act 2015 and the EU Right of Return regulations.
As you’re based outside the UK, we understand that you chose not to return the item due to the cost of international postage. Of course, that decision is entirely yours, and we completely respect it. We’re simply sorry we couldn’t find a resolution that felt more satisfactory for you.
We do appreciate your feedback, and please know that we take all comments seriously as part of our ongoing efforts to improve our service and customer experience.
Warm wishes,
Lilly & Lula
Expensive products
Expensive products. Awful quality. Avoid. Ordered wine glasses as a gift for friends and am really disappointed with them. They arrived dusty, not packaged nicely and have thick ‘glass’ that sounds plastic like. Drop shipping at its worst
19 april 2025
Review zonder uitnodiging
Antwoord van Lillyandlula
Hi Jenna,
Thank you for taking the time to leave a review.
We’re sorry to hear that you were disappointed with your order. We always aim to offer products that balance quality, style, and affordability, and we’re sorry this didn’t come across in your experience.
We’ve reviewed your order and can see that you reached out to request a return 41 days after delivery. As our Returns Policy states, we offer a 15-day return window, and unfortunately, your request fell well outside of this timeframe. This information wasn’t raised during your initial contact, so we’re surprised to see it mentioned now.
We work closely with a small number of global suppliers and independent brands to offer carefully sourced products. While some items are shipped from our international warehouse, all partners are selected based on their alignment with our quality standards.
If you’d like to speak with us further or have any additional questions, we’re more than happy to help.
Kind regards,
Lilly & Lula
My review has been removed 3 times by…
My review has been removed 3 times by trust pilot and this company! this company should be avoided. All goods come from China and take weeks! Customer service lied to me on every single email they sent to me, you can keep removing the review and I will keep coming back! Do NOT order from this Chinese drop shipper!
1 april 2025
Review zonder uitnodiging
Antwoord van Lillyandlula
Hi Jenny,
Thank you for your review.
To clarify, your previous reviews were removed by Trustpilot, not by us, due to the use of derogatory language, which violates their content guidelines. While we welcome all feedback - including critical reviews - it should be shared respectfully, truthfully, and in accordance with platform policies.
With regard to your order, we can confirm it was delivered within the stated lead time of 7 working days, as outlined in our Shipping Policy and agreed to at the time of purchase. You were also made aware that your items would be sent from our international warehouse and confirmed you were happy to proceed on that basis. When you later chose to return the items, a full refund was processed without delay. Throughout, our team responded to your queries promptly, professionally, and in good faith - in many cases, multiple times per day to support you.
Given the communication, fulfilment, and refund provided, we’re genuinely unsure what more could have been done to improve your experience, but we’re always here if you’d like to continue the conversation privately and constructively via email.
Kind regards,
Lilly & Lula
Look good on website but very cheap and…
Look good on website but very cheap and tacky in reality
I am very disappointed in this company. Website looks great and I ordered 4 tealights in oval. I even wrote in the comment box on order - don’t send round . The receipt even said oval. They came direct from China in very poor packaging. They felt cheap and tacky so I requested to return them as Having seen the quality I did not want the correct ones to be sent. They deducted shipping from purchase cost despite it being their error. customer service was not good. I would not recommend this co
8 april 2025
Review zonder uitnodiging
Antwoord van Lillyandlula
Hi,
Thank you for your feedback.
We’re sorry to hear that the tea lights did not meet your expectations. Please note that all items are sold as shown on our website, and we are unfortunately unable to offer customisations for the items you ordered.
We appreciate your comments and will continue to work on improving our service.
Kind regards,
Lilly & Lula
Awful company
Awful company! Missing brackets in box and they took ages to sort it out as they kept asking me for more photos to “check” what I’d said. Eventually said they’d send the missing part but turns out it’s all cheap product imported from china so it took ages. Dodgy company - avoid! Don’t be fooled by nice website.
9 december 2024
Review zonder uitnodiging
Antwoord van Lillyandlula
Hi,
Thank you for your feedback.
We have reviewed your initial inquiry and upon receiving your email regarding the missing brackets, we requested further details to accurately identify the issue. Once we received your response, we arranged for the missing items to be dispatched the same day. Our records show that the additional brackets were delivered within three days of your initial order.
We understand that it can be frustrating not to receive the complete order at once, and we appreciate your patience throughout the process. We remain committed to resolving any concerns promptly and ensuring a positive experience for our customers.
Kind regards,
Lilly & Lula
I have ordered recently two wine…
I have ordered recently two wine glasses - they were a bit pricely but I decided to buy them anyway as the website says they were handmade. The first surprise happened a few days after when I got the notification from Ervi that they were waiting for my parcel from Ali Express. I sent the email to the company and asked for explanation, the lady from customer service replied that it has to be a glitch on Ervi website. What a surprise again when my items were delivered - two stickers that clearly says Ali Express and Made in China...
I think that misleading customers it's not the best approach.
2 april 2025
Review zonder uitnodiging
Antwoord van Lillyandlula
Hi Natalia,
Thank you so much for taking the time to share your feedback.
We’re really sorry to hear you felt disappointed with your order - that’s never the experience we want for our customers. We’d love to offer a little clarity, as we do take these comments seriously.
The wine glasses you received are indeed handmade, as described on our website, and sourced from one of our global partners. While some of our manufacturers are based in Asia, we select our products and partners based on a strict set of criteria that prioritises product quality, design integrity, ethical sourcing, and responsible production practices regardless of their country of origin.
We understand the tracking notification was unexpected and confusing. That message did not come from us and appears to have been a third-party tracking error.
As you chose to keep the glasses, we do hope that with time, you might enjoy them more than you initially expected. That said, your feedback is really helpful and will be taken on board as we continue to improve both our product selection and the experience around delivery and presentation.
If there’s anything else you’d like to discuss, we’re always here and happy to help.
Warm wishes,
Lilly & Lula
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