Lilyandroo Reviews 1.191

I needed to exchange a gift purchased for my wife by a third party. L&R couldn’t have been more helpful, with very prompt email responses, outlining a clear process for the return/exchange. The tone of their emails was very well judged, suggesting a real desire to help. Thanks L&R.

Absolutely incredible customer service and products. I am so so happy with Lily & Roo and so grateful for their help. Fantastic company!

Never had customer service like it!
⭐⭐⭐⭐⭐
Absolutely amazing experience, as a family we have bought so much from this company and will continue to.
Their products are stunning and their customer service is like no other.

Thank you Lilly And Roo 🩷

Lily and Roo are very responsive and helpful. Loved my jewelry, it was delivered with care. Great quality!

I cannot recommend this company enough- such fine, high quality jewellery and amazing customer service. Company go above and beyond to achieve customer satisfaction. Very fast correspondence and postage- thank you very much 11/10 stars

Exceptional customer service. Needed a replacement necklace & Breanna could not have been more helpful. Emailed on Monday night & the replacement chain arrived on Friday - brilliant!

My daughter has had two beautiful necklaces , on one the chain broke and she somehow damaged the loop where the chain goes through the initial . The chain was very promptly replaced and the initial was repaired. We couldn’t be happier. Fabulous customer service .

Had to contact Lilyandroo after the necklace chain broke. Got an instant reply (and apology), great communication and chain replaced at no charge. Fantastic customer service - many thanks.

I recieved a necklace from Lily and Roo over a year ago and it is such brilliant quality, i have worn it everyday since i received it and it looks the exact same as how it did when i got it. Unfortunately, my necklace snapped and it was entirely my fault as the chain is delicate and thin. I reached out to the customer service team at Lily and Roo and they were so helpful. They immediately apologised that the necklace has snapped and offered to send me out a replacement. The jewellery is so beautiful and
amazing quality and I will definitely be buying there in future for myself and as gifts.

One of my items had been lost/stolen during the sorting process with the handler, I was able to contact Lily and Roo and they were able to provide a full replacement within a week, great customer service.

Everything about this company is geared to meeting the customer's requirements. The jewellery designs are original and the prices are good. The correspondence is friendly and helpful. I have ordered a set of pearl earings and a gold pearl necklace for my wife and she is very pleased with the purchases.The delivery times are very quick.I recommend Lilyandroo to you.

Lily and Roo went way above and beyond to make sure the jewelry was delivered on time for a gift. V good communication and got the job done. Not forgetting beautiful gift!

Very easy site and quick delivery
Lovely gift boxed item
Would definitely recommend and would purchase again

Brilliant customer service! Liv helped me very quickly and was very helpful. Beautiful jewellery, thank you!

Fantastic customer service received after I ordered the wrong size bracelet for my wife. The team responded to my email in minutes, clearly explained the exchange process and I got the bracelet back a day after they received the original one from me. My wife loves her bracelet and more than happy to recommend Lily & Roo

Ordered a beautiful gift for someone but needed to exchange it for a different size. The staff at Lily And Roo were friendly and helpful and helped me exchange it easily, they responded to all emails almost immediately every time

Great service. Great quality product. Efficient and smooth delivery. Thank you

I ordered some earrings and a ring from Lily and Roo for my wedding day and I was really pleased with not only the quality of the products but the service delivered. The original pair of earrings I had chosen were out of stock, but Liv from the company contacted me and updated my order to a different pair of earrings and ensured they were sent out quickly. The customer service was polite, efficient and dealt with my worries with no fuss. They did not know that my wedding is just around the corner, but they put me at ease knowing I could still choose something I love and that it would arrive on time. I am really looking forward to wearing the pieces I have chosen and would definitely purchase from this company again.

I had a great customer service experience recently with an item that needed replacing. Highly recommend Lily & Roo

Above and beyond! Had left it late to find a St Christopher necklace as a lucky charm for my daughter travelling around South America. Due to the weekend it was a struggle to guarantee delivery in time. Lilyandroo arranged delivery before 10:30am the next day, messaged me to confirm and it duly arrived! The necklace is beautiful. Dainty but excellent quality,& great to have 16” chain size, so perfect for her. Will be a returning customer!