Lincotes Reviews 

Having previously obtained some swatches from Lincotes, I ordered a 2-seat Landsort sofa in turquoise from their Ebay shop on 7th October 2022. They were suggesting a 4-6 week timeframe and the Ebay order gave an estimated delivery date of 25th November.
In November, I received a letter informing me of a foam shortage which meant there would be a delay to receiving my order. However the impression I got from the letter was that the shortage was now resolved and normal production has resumed.
Having heard nothing further as Christmas approached I messaged them through Ebay some time in December (I don’t know the exact date as Ebay as auto-deleted older messages). I received a response offering me £50 as a goodwill gesture but with no further information about when I could expect the sofa.
I then sent another message on 28th February asking again for an estimate on the delivery date. I did not receive a reply to this.
Their next message to me was on 15th March to say that the sofa has arrived in their warehouse and I would be hearing soon from the courier.
I then received a text from the courier on 17th March confirming delivery for 20th March. As I was unable to get the time off, my parents waited in for the sofa for me.
When I arrived home it was immediately obvious they had sent the wrong sofa. Although it was blue, it was a very pale greyish sky-blue and not the very vibrant turquoise I had ordered. I also suspected it wasn’t even the correct model. Though very similar, the arms were a slightly different shape. A piece of paper left by the courier said “Tividale” and the colour was something like “Monaco Sky”. There wasn’t even a similar looking colour available on Lincote’s website so they’d sent me a model and colour they don’t even stock.
I took a photo of the sofa then spent the rest of the evening repackaging it securely, as I have cats and I didn’t want them to get it dirty or click it.
The following day I then exchanged numerous messages with Jennifer at Lincote’s. Initially I said I had received the sofa in the wrong colour, but thought it was the correct model (I later realised on closer inspection that it wasn’t). Jennifer then asked me to send a photo of the colour swatch against the sofa I’d received. She also mentioned they had no record of me having ordered any swatches. I got the impression they were going to try to make out that I just didn’t like the colour once I’d received it, rather than that it was the wrong one. I explained I couldn’t do this as I was at work and in any case had packaged it back up.
I queried why they needed to see the swatch next to the actual sofa, but they were very insistent that they needed to see how different the colours were, when I was telling them simply that they had sent the wrong colour, and asking them how quickly they could resolve this. I was hoping it was just a mix-up in the warehouse and they had the correct sofa in stock but had just put the wrong one on the van.
Unfortunately this was not the case. I then sent over the photo I had taken the previous afternoon, plus their own photograph of the turquoise version from their own advert. It was then I noticed the arms were a different shape so I pointed out I thought it wasn’t even the same model.
Jennifer responded with “It is the same model, we will be able to get a better idea of the difference with the swatch against it.”
I continued to argue that it didn’t match *how* different the colours were, simply that they were different. Eventually Jennifer asked “would you like us to arrange the collection of the one you have and get another made?” She also suggested I might keep the one they sent “for a small discount”. I said, yes I would like the sofa made in the correct colour and how long would this take. She said 4-6 weeks.
I said that if I had not received confirmation of imminent delivery by 6 weeks from that date, I would expect a full refund. I didn’t receive a reply to this. The 6 weeks came and went and I had not heard from them, so I contacted them again.
I received a response on 5th May saying my order was nearing completion and would be delivered to them after the bank holiday. Another 2 weeks passed before I heard from them again, saying my order was “next in line”.
Eventually on 27th May I received a text from the courier, saying the sofa would be delivered on 31st May. However, again they had sent the wrong sofa - this time a grey one, so we requested the courier take it away with them.
On informing Lincotes I received the following reply: "The sofa was made in the correct turquoise fabric. Did you open the bag to check the sofa inside as the bags were grey which the sofa came in?” They then tried to blame their courier for mixing up the orders. Eventually on 15th June I received the correct sofa, 8 months and 8 days after I'd ordered something that was supposed to take 4-6 weeks.

Horrendous experience. I ordered on 27 Jul 2023 & was given a Delivery window of 29 Aug - 5 Sep 2023. In early Sep, after having heard nothing, I sent a message. this was ignored so a few days later, I messaged again. I was told they hadn't replied as they had nothing to tell me. I informed them I was not happy so they offered a Free Scotchguard which I refused. They said they would tell the Factory to begin production ! When I questioned the Delivery time frame, they told me to ignore that as they don't adhere to it. I have since told them, having sold my old sofa, I am now sitting on the floor. I am an older Veteran with PTSD & a Terminal Illness. I have been ignored ! I don't have the money to buy another so here's hoping it will arrive before I die !
Seller has just replied to my Ebay Review. Plenty more Lies & excuses & stating that my Review was very unfair when everything I said was a fact. No Refund received yet. Looks like I'll have to wait even longer until Ebay step in to sort this.

Nice to know that instead of replying to customers and updating your timeframes to avoid being deceptive, you'd rather report genuine reviews and try to have them taken down. Shameful.
Don't buy from this company because you will not get the item in the timeframe you promised and they will string you along until you no longer have any buyer protection. Read all their negatives on ebay which are 100% factual.

Item was not produced in the promised timeframe, info from customer service was limited, no production ETA forthcoming. They acknoweledge delays and backlogs in production. I suggested owner correct the advertised timeframe for production so customers can be more informed but it has not been ammended. I was concerned the timeframe for my item would ultimately exceed the buyer protection time limit. I filed a cancellation request which the seller did not themselves willingly action and had to be escalated.
Since they fought to have my honest and accurate feedback removed I am now publishing it here so buyers can be aware.

I ordered and paid for my sofa and two chairs in November 2022 - they didn't arrive until May 2023!
I was told I would be given two free cushions as part compensation. They didn't arrive. After various messages including them saying I had them and as the chairs didn't come with cushions anymore so the ones I had were the free ones. I sent a screenshot of their Ebay page and their own website still showing a cushion on each chair. (14.7.23the pictures are the same).
I was then told two extra cushions had been ordered on 17th May. They have still not arrived.
The furniture itself is comfortable and I'm happy with it but couldn't recommend Lincotes to anyone because of the ridiculous delays and false promises.

13th July last two cushions finally arrived

Waited over 3 months
One excuse after another
When delivered came damaged
Sent somebody to repair them when opened up frame was made of old rotten 2nd hand tinder
Never even repaired the other sofa said the rip was at the back do you couldn’t see it
Am seeking legal advise
Do not trust these people they will lie to you and sell you rubbish
This is an honest review from an honest person

Save your money, it’s peeling already after 16 months and they just brush you off with excuses..
AVOID AVOID AVOID

The email offer of sending some out was never an option. Please feel free to send it again. As the only email I have is the one telling me you’re not interested.

Ordered my pimlico 4 seater sofa and footstool at the end of October it arrived on the 14th February. Yes it was a long wait but the communication via eBay messenger with Steve was fantastic, the delay was due to a foam shortage, I was compensated for this and given some added extra's.
The sofa is of very high quality and fits nicely in my room, it's so nice I placed another order.
If you're waiting for your sofa I can honestly say it is worth the wait.
Well done to Steve for keeping me fully informed.

I have just received a three seater sofa I ordered in November. While I am pleased with it, I would not choose to deal with Lincote's again. I disagree with other reviews that think this company is a scam, but I can understand their frustration and scepticism having dealt with customer service myself.

When I placed the order, I was aware there was a foam shortage and had been told there would be a max one week delay which was fine by me. In reality, it was about a 3/4 week delay from their latest estimate, but only because I kept chasing them (this is much better than what others have experienced). Their phone lines are not operational but I think they are dishonest about this - firstly it was because they were moving office, and would be back 'by Monday' for weeks, and then they were closed for Christmas. I am not sure what the current reasoning is. I contacted them nearly entirely through Facebook messenger where, in fairness, they did offer a different model which they had in stock.

I tried to cancel my order as I grew suspicious when I found the exact same photos for the sofa listed on Wayfair (turns out this happens, there is a central supplier of designs to both companies, and not a scam). They stated that cancellation before delivery would incur a 20% cancellation fee (a penalty clause which is not enforceable by UK law), as they were "so late in the production stage". I had been informed by them that day through Facebook that production had not yet started on the sofa. They said my complaint of their lack of communication was unfair as they had been closed for Christmas, despite my emailing prior to their closure days around the 18th/19th (and I did not receive an automatic reply which I have done at other times when they have been closed).

To save the legal hassle, I decided to give them the benefit of the doubt and did not cancel the order, and waited for it to arrive. During this time, I was put in contact with someone in customer service called Steve who I imagine is who they draft in for the difficult customers! He was very proactive about messaging me with updates and spent a lot of time chasing the production office. The sofa itself is exactly as pictured, really nice quality, good value, and the delivery service they pair with is excellent.

Overall, while the product is good, the management is crumbling and the customer service and communication poor until it is absolutely urgent. I get the impression the production team are working as fast as they can to fill (I was told about 200) back orders. The fault lies with the company and management who continue to advertise a "4-7 weeks" delivery timeframe when they know full well this is not possible. These false promises are creating more backorders and yet they do not remedy the problem.

I ordered a sofa a year ago this January only to be told they have problems in shipping I think these are con artist I’ve read other reviews and are all the same waiting on orders unmanned phone lines not replying to your emails are all the good reviews made up I’m now taking legal action avoid this company with a barge pole and they are supposed to be a family business

Reading the recent comments about delayed orders I am in the same boat.

Ordered two sofas @ 1000 pounds around the end of October and didn't receive any update until I enquired twice, then they admitted there was a problem with the foam supply.

Reading some of the other comments here, they must have taken my order when they already knew there was a problem.

However, I also noticed that they didn't change the website to reflect that and they are still taking orders now.

I have tried again and I'm getting no responses to emails and no responses to voicemails on leaving on their customer support line.

I did manage to get through to them via Facebook messenger and they have taken my details and will pass me onto the 'relevant department', whatever that means.

It's very embarrassing because I had already had a long discussion with my wife around whether we should buy from my local manufacturer or just buy a generic DFS type import/foreign sofa set.

Whilst normally people leaving 1 star are a little 'ranty', having read all of the comments I can see exactly what they are going through because it's the same for me, they really need to up their game when it comes to customer communication, and let us know what is happening.

Fantastic service from start to finished really happy would highly recommend.
Many thanks

BRILLIANT QUALITY SOFA, GREAT CUSTOMER SERVICE AND QUICK DELIVERY, HIGHLY RECOMMEND BUYING FROM THIS COMPANY.

If your thinking of ordering a sofa then look no further. I have had a 3 seater sofa and cuddle chair in blue velvet and I have no moans at all. I have 2 dogs and a young baby and it’s perfect. I would never go to the big companies now as I could change my sofa every few years if I wanted to. I also have a chair and bed and they are great.
Great company and great products for cheaper prices.
Communication has been exceptional and delivery was smooth.

Great customer service, excellent quality at a reasonable price!

From start to finish my experience with Lincote’s was brilliant. Excellent customer service and sofas are super comfy. Thanks!

Lovely family run business. Great choice of sofas and reasonable prices given the current climate.
Fab customer service and friendly, helpful staff. Helped me with my choice of 3 piece suite, arrived on time and is very comfy, in time for Christmas. Would highly recommend.

A little late in writing my review but just had to get it on here!
We originally ordered two sofas from lincotes at the start of September to be delivered late October. After a few weeks I decided I wanted to add to the order and include an armchair. I wasn’t sure if this would be possible as I’d already ordered the sofas but after speaking with lincotes customer service they assured me it could be included and would arrive at the same time. Everything arrived on the original delivery date and we are more than happy with our purchase. I absolutely love the design and quality of the sofas and the armchair and can’t wait to spend lots of time snuggled up on them in the winter!
Would definitely recommend this company!

2 lovely 3 seaters as described. Found the company on eBay, great to deal with no problems. Have passed your details on to a family member who will be in touch. Thank you.

Bought a rattan sofa in the summer from Lincotes, great service from start to finish, quick and easy payment options and quick delivery. Would recommend and definitely use again.