Lincotes Reviews 

672
TrustScore 2.5 uit 5

2,3

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Beoordeeld met 1 van de 5 sterren

Worst company ever! Would give zero starts if I could. Ebay offered to give me a full refund and keep the sofa but like an idiot I decided to trust lincotes and believe they wanted to correct THEIR... Toon meer

Beoordeeld met 5 van de 5 sterren

We were very sceptical of purchasing a sofa online without seeing or sitting on it. Being in lockdown we didn’t have much choice & desperately needed a replacement. The gamble massively paid o... Toon meer

Beoordeeld met 1 van de 5 sterren

Nice to know that instead of replying to customers and updating your timeframes to avoid being deceptive, you'd rather report genuine reviews and try to have them taken down. Shameful. Don't buy from... Toon meer

Beoordeeld met 1 van de 5 sterren

Ordered sofas took about 3 months .. then cushions were missing , rang over 50 times and emailed rumours times … had no response .. awful quality sofa as well !!! Have nails sticking out and cushions... Toon meer


Contactgegevens

2,3

Slecht

TrustScore 2.5 uit 5

672 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,3

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0 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Good quality for the price

Good quality for the price. Customer service very helpful and the delivery was on schedule with the guys during our sofas and removing all of the rubbish

27 augustus 2021
Beoordeeld met 5 van de 5 sterren

Beautiful purple crushed velvet sofa and chair

I ordered a 4 seater sofa and chair in Kassel Range in purple crushed velvet
I personally found this company helpful and accommodating
The delivery company were very prompt and professional
Super happy with the service and the sofa and chair just one slight problem with the feet which was rectified
Very competitive prices
Would recommend 👍🏼
Just a shame I can’t put pictures up because it’s beautiful 😍

26 augustus 2021
Review zonder uitnodiging
Logo Lincotes

Antwoord van Lincotes

Hi Betsie,

Thanks so much for your very kind comments.
We're so pleased to hear you're happy with your new crushed velvet sofas.

Regards,
Customer service team

Beoordeeld met 5 van de 5 sterren

My sofa was delivered after a week

My sofa was delivered after a week. I received updates on the status of my order and delivery date confirmation and further updates. They don't provide a delivery date at the time of order but I guess that is the tradeoff if you want to pay less for a great sofa.

12 augustus 2021
Logo Lincotes

Antwoord van Lincotes

Hi Tauseef,

Thanks so much for your feedback!
Our delivery partner now emails once they have received the item from us. They're working on a 5 working day timeframe and individually book deliveries a few days in advance by phone or text. On the day of delivery you now receive a call before arrival and can also opt to have the items assembled for a small charge if required.

Regards,
Customer service team

Beoordeeld met 5 van de 5 sterren

Sofas are great

Sofas are great, just need to be a bit better with communication.

3 augustus 2021
Logo Lincotes

Antwoord van Lincotes

Hi Kevin,

Thank you for bringing this to our attention. I'm pleased to say we've made some changes and are now able to respond to most messages within 20 minutes and within 1 hour at peak times. You can also give our team a call for instead answers to any question you may have.

Regards,
Customer service team

Beoordeeld met 3 van de 5 sterren

After reading the reviews I am a little concerned.

After reading the reviews I am a little worried. I ordered sofa,s back in March. Never heard a word so I emailed for an update and told ,"We are chasing the import agent" for a delivery date. If I hadn't got in touch I would be none the wiser. 17 weeks and I am still waiting. Blaming " the current situation " is no excuse, letting people know what the situation is along the way is just good manners and good business in my opinion.

24 juli 2021
Review zonder uitnodiging
Logo Lincotes

Antwoord van Lincotes

Hi Mrs Beckwith,

Thank you for your feedback. It has been taken on board. As we have faced delays with shipping caused by the pandemic we have actively emailed customer who're waiting on orders advising them of any updates to dates we have previously given them. This is a direct result of feedback we have received from customers like yourself so again, thank you so much for bringing this to our attention.

Regards,
Customer service team

Beoordeeld met 1 van de 5 sterren

I ordered a sofa on 7/02/2021

I ordered a sofa on 7/02/2021, which was to take upto 15 weeks. However there was numerous delays and after umpteen phone calls from myself and no correspondence from company I eventually received my sofa on 12/07/2021. I paid an extra charge of £59 for delivery and unpacking in a room of my choice, however when delivery company brought the sofa it was just dumped in a room still in packaging and left it for a 77 year old woman to unpack and assemble. I am furious as I phoned company and was told this was just for delivery, yet for England it’s £39 for delivery and unpacking, this is discriminating for anyone from Scotland and I am not amused with the level of service, no apology or nothing which is unacceptable.

13 juli 2021
Review zonder uitnodiging
Logo Lincotes

Antwoord van Lincotes

Hi Margaret,

Thank you for your feedback on this.
I see you ordered a one-off sofa which was made to order. We advise 15 weeks or 3-4 months at normal times. However the pandemic I'm sorry to say has caused some delays with orders.

I'm pleased to hear though that your item finally arrived. There seemed to be some confusion with the delivery service and it appears the service chosen was room of choice and not including assembly although this is possible to your area.

We've now updated our service areas and I'm pleased to say we now offer FREE delivery to as far north as Glasgow and Edinburgh. For areas where we cannot offer a room of choice delivery, we offer a palletised service on a day of your choice.

Regards,
Customer service team

Beoordeeld met 1 van de 5 sterren

Received my phone call to book in…

Received my phone call to book in delivery, asked if they could deliver the next day, i said i was at work they asked quite rudely if i could give my key to someone (not possible) then kept on saying my order was loaded onto the van, again very rudely, which was not my fault when they only call the day before delivery. When i asked when it could be delivered i was just told they didnt know as they didnt plan deliveries in advance. When i finally got my order it was filthy, the feet were scuffed and had rust marks and one of the sofa cushions had a deep scuff in it. I was offered replacement feet (still not received) and £50 for the cushion (i would have rather had a replacement cushion as it cant be flipped around so you can see it). Also it stated that it would be built in a room of your choice - they put the sofa in the room and left. I will never order from them again, customer service lady who called regarding first delivery was incredibly rude and blunt - no people skills whatsoever.

15 juni 2021
Logo Lincotes

Antwoord van Lincotes

Hi Katy,

We are saddened to hear of your negative experience and offer our sincere apologies for the service you have received.

We have now updated our delivery partner and am pleased to say we're receiving very positive comments from customer regarding their excellent service.

We appreciate your feedback as this ensures we are continually looking at service improvements.

Regards,
Customer service team

Beoordeeld met 5 van de 5 sterren

I absolutely love my corner sofa bed…

I absolutely love my corner sofa bed with footstool, it’s extremely comfortable and easy to clean, there’s storage space inside the footstool and holds pillows and duvet. I would highly recommend this sofa and wouldn’t hesitate to purchase from them again.

14 juni 2021
Beoordeeld met 5 van de 5 sterren

We received our sofa and it was lovely…

We received our sofa and it was lovely looking but one of the seat cushions was softer than the other and really went down when you sat on it. I contacted Jennifer at Simply Stylish Sofas and she was very helpful and arranged for 2 new sofa cushions to be sent to us and the other 2 to be sent back to the factory for testing. The new cushions are much firmer and the sofa is now perfect. Very good customer service - would highly recommend.

8 juni 2021
Beoordeeld met 2 van de 5 sterren

Good sofa poor customer service

It is a shame this companies customer service lets down the product.
Lots of promises and delayed delivery started 14 days ended up nearly three months. naturally blaming world shipping problems and Covid.

Booked the delivery finally and there email read "they would place in a room of your choice and assemble", but this did not happen and as you can read on my other review their delivery company actually dropped and run, like they had just stolen the van !!!

But the Sofas are actually very good value for money and if you don't mind hassle or waiting then would actually recommend the product.

3 juni 2021
Review zonder uitnodiging
Logo Lincotes

Antwoord van Lincotes

Hi Michael,

Thank you so much for your feedback. I'd like to offer my sincere apologies for your negative experience.

I am pleased however to mention we've taken comments on board and have changed our delivery partner. We're now receiving very positive comments and are able to offer a free delivery into the room of choice to most of the UK with the offer of assembly for a just a small fee.

Regards,
Customer service team

Beoordeeld met 5 van de 5 sterren

I purchased some sofas around two yrs…

I purchased some sofas around two yrs ago and have decided to buy some more practical ones as I have a dog. Customer service has always been excellent and delivery guys very professional. Their prices are exceptionally brilliant and so very affordable. I have recommended Simply Stylish Sofas to every one I know and I know a few who have bought from here and have been so pleased with their sofas they too have recommended this company. Excellent quality all round. 👌

2 juni 2021
Logo Lincotes

Antwoord van Lincotes

Hi Angela,

Thank you for your very positive comments. We really do appreciate you going out of your way to leave a review like this. As a small, growing business our team get to oversee every order in one way or another and we thank you for your continued custom.

Regards,
Customer service team

Beoordeeld met 1 van de 5 sterren

Unfortunately I can't recommended

Unfortunately I can't recommended. Service was terrible, product was terrible and not what I ordered and thier excuse was that they don't do that anymore!!!! But advertise it on the website and took my money and nothing was said. It was only when it was delivered dis we notice its not the same as advertised. We were offered £50 off which rose to £100 off something we didn't want!!!

Delivery is a joke and every excuse is used as to why it takes longer than stated.

Please avoid this joke of a company

EDIT AFTER RESPONSE:
Following a phone call from simply stylish sofas to complain about my review and then reading the response from them I felt the need to edit this answering the response.........

Ok well your website is advertising the model of Kassel sofa that I wanted and did not receive. The sofa I ordered had 4 cushions and the base of the sofa was one solid unit with no leg in the middle. This is not what I recieved! THIS IS FALSE ADVERTISING! it is not my fault that you changed the design and didn't inform anyone or kept the old design on your website.....which by the way hasn't changed......your still advertising a style of sofa you do not sell! Not at any time did anyone inform me this would not be the sofa I was receiving! Your delivery states 6-8 weeks does it not? It took you 12 weeks and each time there was a different excuse, even went as far as to tell me it was being delivered on a date and that never happened! I paid for the sofa to be delivered to the room of choice.......that didn't happen either! My partner had just had our baby and the delivery service who are quite keen to point out they don't work for you, they work on behalf of you just dumped in in the middle of my house and left, not where I wanted it at all, all still in its wrapping, which I understood because of covid, but not putting it in the room of choice, which I paid £35 extra for, not acceptable.
You offered me £50 off a £700 sofa! A sofa that I didn't want as it wasn't the one in the picture! How is that fair? it only rose to 100 as the only other option was you come and get it, giving us a refund but leaving us with no sofa to sit on for another 8 weeks! I may also remind you you did 1st of all say you could make the sofa to look like the one you advertise (falsely) and then when I said I wanted that option you said you couldn't.
My partner was ok with the sofa but recognises that it wasn't what we ordered........thats still not the point as this is MY review, the person writing this is me and not her! We said OK to the part (pathetic) refund as we needed a sofa!

I would not recommend you at all and think calling me because of a negative review....which is my own opinion is really unprofessional!

People stay away!!!

27 mei 2021
Logo Lincotes

Antwoord van Lincotes

Hi Richard,

I am sorry to see this review as we had discussed previously, in depth, how to resolve this issue. The sofa had 2 large seat cushions as opposed to 4, this was a recent design change which was in the process of been amended on our listings, as more and more customers were requesting the updated layout.

We had confirmed we would happily collect the sofa and process a full refund, this would not have been an issue for us at all, however you did confirm your wife preferred this new design. As you mentioned we did process a refund for £100.00 which you accepted as a resolution to this issue.

We as a company feel we did do all we could and that the issue was resolved suitably.

Regards
Customer service team

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