Buchung und Abrechnung haben prima geklappt. Leider ist wegen Krankheit die gesamte Reise ausgefallen, so dass es nicht zur Nutzung der gebuchten Räder kam. Die Rückzahlung des Gelds erfolgte probl... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Mir wurden vor 4 Tagen mehrere hundert Euro abgebucht ohne dass mir ein Rad / Buchung bestätigt wurde. Jegliche Kontaktaufnahme per Email, Tel, WhatsApp verlief ins Leere. Der Link zum Blog läuft auc... Toon meer
Bedrijf heeft geantwoord
It was easy to find a great racing bike via Listnride. It was impossible to rent a comparable bike anywhere else in the region. Listnride saved my vacation. Renting via the platform was very easy. The... Toon meer
I've been renting out my mountain bike for years now with ListNRide and always had a great experience! I even made some new friends to ride with through the platform. Would highly recommend! PS: a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Bike rental made easy - any time, any place! 🧡
Contactgegevens
Thalkirchner Str. 210, 81371, Munich, Duitsland
- contact@listnride.com
- listnride.com
4,0
Goed
49 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Booking Error Solved Quickly and Fairly
I had an unfortunate situation with a bike rental I made through ListnRide — due to a mistake in the listed pick-up location, I ended up at the wrong shop and had to rent another bike last minute at a much higher cost, right before a triathlon.
At first, it was frustrating and confusing, but I reached out to their support team and was immediately impressed by how effectively they responded and how seriously they took the issue. They looked into everything carefully, explained the situation transparently, and — even though the original error came from the rental shop, not ListnRide directly — they still took full responsibility for helping me find a fair solution.
They connected me directly with the CEO, who personally handled my case with care and professionalism. In the end, we reached a solution that was fair for both sides, and I felt genuinely listened to and respected throughout the process.
I was impressed by how the company handled the situation. ListnRide responded with accountability and a genuine commitment to customer care. Based on this experience, I can say they’re a trustworthy and competent company that stands behind their service.
Highly recommend!
13 juni 2025
Review zonder uitnodiging
Antwoord van listnride.com
Hi Dara,
we're so glad to hear that you were all in all happy with our service - despite your bad experience with the rental provider!
We'll be happy to see you again in the future!
Have a good one! 👋🏼
No service, no help, no bike
I made reservations for an e-bike in Vienna because I have a walkingproblem and need a bike to be mobile in a city. After 4 days still no confirmation. So I send an email to ask for help but no answer. Finally I cancelled my reservation and I hope there is no charge on our creditcard. Tomorrow we go on our trip and still no bike, no help, no answers. I am so disappointed!
2 december 2024
Review zonder uitnodiging
Antwoord van listnride.com
Hi Monique, our company has a new shareholder and he's taking deep focus on customer care, customer success and happiness! ✅
It would be a pleasure, if you give us one further try - what happened in the past is bad, but for us - as in the new lead - it's just important what we'll reach in the future! 🚀
Feel free to get in touch with us at any time - we'll help you!
Have a good one! ✌🏼
My complaint was resolved by the team.
I made a cancellation and it's been two weeks and I don't have my money back. Most probably it's a scam. I'd like to know where can I make an official complaint.
11 september 2024
Review zonder uitnodiging
Antwoord van listnride.com
Hi Ramona, our company has a new shareholder and he's taking deep focus on customer care, customer success and happiness! ✅
It would be a pleasure, if you give us one further try - what happened in the past is bad, but for us - as in the new lead - it's just important what we'll reach in the future! 🚀
Feel free to get in touch with us at any time - we'll help you!
Have a good one! ✌🏼
Damage claim
I had rented out my bicycle at the end of 2023 that broke when used by another user. However, listnrides insurance refused to cover the damage, which is why I had to pay the repair costs myself. In addition, there was nobody that checked rented bicycles for safety and roadworthiness. Ever since, I have rejected all, partly questionable, rental requests and avoided the platform. And that's my well-intentioned advice. Avoid listnride.
6 september 2023
Review zonder uitnodiging
Antwoord van listnride.com
Hi Sven, our company has a new shareholder and he's taking deep focus on customer care, customer success and happiness! ✅
It would be a pleasure, if you give us one further try - what happened in the past is bad, but for us - as in the new lead - it's just important what we'll reach in the future! 🚀
Feel free to get in touch with us at any time - we'll help you!
Have a good one! ✌🏼
Complicated suspecious procedure
They make it easy to collect money e.g. paypal or creditcard but complicated to pay back the owner (only via bank account), sound strange.
19 november 2023
Review zonder uitnodiging
Antwoord van listnride.com
Hi Ibraheem, our company has a new shareholder and he's taking deep focus on customer care, customer success and happiness! ✅
It would be a pleasure, if you give us one further try - what happened in the past is bad, but for us - as in the new lead - it's just important what we'll reach in the future! 🚀
Feel free to get in touch with us at any time - we'll help you!
Have a good one! ✌🏼
This is fraud
This is fraud! Cancellations will not be refunded. Even if the provider is clearly a scammer and does not provide address or phone number.
1 oktober 2023
Review zonder uitnodiging
Antwoord van listnride.com
Hi David, our company has a new shareholder and he's taking deep focus on customer care, customer success and happiness! ✅
It would be a pleasure, if you give us one further try - what happened in the past is bad, but for us - as in the new lead - it's just important what we'll reach in the future! 🚀
Feel free to get in touch with us at any time - we'll help you!
Have a good one! ✌🏼
Got a last minute cancellation from the…
Got a last minute cancellation from the rental company. Nobody cares at Listnride. Not the best service.
25 juli 2023
Review zonder uitnodiging
Antwoord van listnride.com
Hi Wouter, our company has a new shareholder and he's taking deep focus on customer care, customer success and happiness! ✅
It would be a pleasure, if you give us one further try - what happened in the past is bad, but for us - as in the new lead - it's just important what we'll reach in the future! 🚀
Feel free to get in touch with us at any time - we'll help you!
Have a good one! ✌🏼
expérience négative lors de la…
expérience négative lors de la communication avec le service d'assistance; J'ai réservé un vélo qui s'est avéré être pour les enfants, ce qui n'était pas mentionné. quand je suis venu le chercher, ils m'ont proposé un autre vélo, mais pour verser une caution de 230 euros, ils m'ont demandé une carte bancaire et voulu connaître le numéro secret de la carte. Bien sûr, j'ai refusé leurs services et je suis parti. quand je signalé cela au service client, ils m'ont répondu que je suis un menteur,
donc...
22 maart 2023
Review zonder uitnodiging
Antwoord van listnride.com
Hi Samvel, our company has a new shareholder and he's taking deep focus on customer care, customer success and happiness! ✅
It would be a pleasure, if you give us one further try - what happened in the past is bad, but for us - as in the new lead - it's just important what we'll reach in the future! 🚀
Feel free to get in touch with us at any time - we'll help you!
Have a good one! ✌🏼
awful customer service
awful customer service, no insurance, claim to give you double reward on your first rental but is keeping the money for themselves.
6 september 2022
Review zonder uitnodiging
Antwoord van listnride.com
Hi YCustomer, our company has a new shareholder and he's taking deep focus on customer care, customer success and happiness! ✅
It would be a pleasure, if you give us one further try - what happened in the past is bad, but for us - as in the new lead - it's just important what we'll reach in the future! 🚀
Feel free to get in touch with us at any time - we'll help you!
Have a good one! ✌🏼
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