livelusso.com Reviews 

Trustpilot begins by asking what made your experience great ? In 1 word, Sara. Now let me explain. I was taking a look around the site not entirely sure upon which specific design to choose from and whilst browsing Sara popped up on the livechat asking if we needed help. It has been a long time since I have met such a professional and friendly livechat. She honestly made it a pleasure to browse around the site and helped me every step of the way. She outlined all the ways we could purchase the sofas and was incredibly helpful. I ended up ordering 2 sofas and a chair from the Columbia and Pomezia range. I normally buy sofas once every 10 years or so, so I’ll be back in 10 years livelusso ( if im still around )

Loved the sofa, so comfy and so elegant looking. All my friends love it too.

Unfortunately, the sofa wouldn't fit up our staircase, so had to refuse delivery.
LIVELUSSO.COM emailed us within 15 minutes to say that the refund was being processed.
It's very rare these days that one doesn't have to chase a company up, and for them to be so prompt and proactive in processing.

I guess next time I’ve learnt my lesson, get everything measured well in advance!
I might take a look at some of their in stock options as I honestly cba waiting another 10 weeks.

Definitely Scammers. Ordered a sofa then got email from them saying we need to wait 16 weeks,I can’t wait that long so I emailed them to cancel my order after 4 days.But got email said if want to cancel have to cancel it within 48 hours, try to phone them never got through.so email them to cancel my order again ,no response,Still waiting for the refund if not received the full refund I think I have to seek the legal advice .
Don’t order anything from them.

Scammers. Still waiting for the refund they promised me . I have emailed them so many times they don't answer .
They wanted me to take down my review down to get all of my money back.
I said no . So now they haven't given me any of my money back. I have all the evidence of this .

Do not believe the 5* ratings as they are fake! They intentionally told trust pilot to remove this review before so I had to re-review again.

I ordered a sofa for delivery December 2023 however the day I was supposed to receive my order I received an email stating that my order got damaged during transportation and this was after 3months of waiting. I contacted them after several emails and they eventually offered me a 20% discount and apologised so I gave them a benefit of a doubt to wait for my sofa to be reordered and redelivered.
Few days before January 30th, I received an email stating that my order should arrive my January 30th. On the day I was expecting this order I received another email stating that there has been delays with my order. At this point my frustrating has reached its limit, I phoned the company on 5th February and I was informed that they have now changed a delivery company so the other delivery company they are using now should receive my order on 6th February and they will contact me to arrange for delivery. I did not trust them anymore after long wait and inconsistent stories so I asked for them to give the delivery company contact number so I can contact them on 6th February 2024. I contacted this delivery company on 6th and they said they have not received any order from LIVELUSSO. I then attempted to contact the company but no one picked up the call. After a day, I received an email with apologies and sweet talk, stating that the delivery company should receive my order on Wednesday the 7th or 8th. On Thursday the 8th I again called the delivery company and they did not have my order. I then called LIVELUSSO again several times but again no one picked up. After a while I received a phone call from stating that they cannot give me a date for when I will receive my sofa as it was going through quality checks. Quality checks only takes few minutes to check so why a date could not be set. I then informed them that if I don’t get a date and receive my order my that week I want a full refund of my money back. I received an email that evening stating that they can offer me £75 discount for the inconvenience and the quality checks have given them a deadline of 22nd February however they cannot give me an exact date of when my sofa will be delivered. At this point, I asked for a full refund of the money back which they eventually refunded.

Believe the negative reviews below because this company is a lie!

I waited 6months for my sofa and it never arrived! They wasted my time 6 MONTHS!!! and caused me soo much stress. LIVELUSSO is a disgrace!

I believe that they will send a generic responds to this making it seem as if they are professional but it’s completely fake!

Order number 793121
My sofa arrived a month ago and had to be returned as they sent the incorrect sofa! The full refund requested has still not been paid - 25 days after the sofa being returned! Email and numerous voicemails are not being responded to - I so wish I had read the lesser reviews and would have surely stayed well clear! From day one it has been a catalogue one thing after another - too many to go into detail. One example - my request to move the delivery date I was told was not a problem but Live Lusso did not process my request and I had to deal with the Courier direct myself to resolve and no white glove service either as promised. I was offered a discount to keep the sofa I did not order. I did not order so why would I want to keep it! I was told that the sofa I ordered they do not stock and it should not have been on their website. Why was I not informed when I placed my order that this was the case. The sofa in question is still active on their website when apparently, they do not stock it!! I now have had no sofa for a month and cannot fund a new one until I get my owed funds. I am now in the process of seeking legal advice. The amount of stress this has caused and the frustration of being ignored is adding to that. Steer well clear of this Company - One star.... I would rate it zero if Trust Pilot allowed. Think twice before purchasing and if in doubt, read the lesser reviews!

Ordered sofa December. Received email stating 10-14 weeks. no contact for months when I did get in touch to chase I was told that they had changed their terms on the website and was now looking at 20 weeks (double) I've chased for updates and nothing. Called the only number on their website and voice mail to say they can take the call. I've no idea whether this will ever arrive. Weeks with no response. It's not worth the stress tbh. This is still in Sales stage so god knows how after care would be! Really disappointing and quite stressful

I haven’t actually purchased from this company but their furniture looks stunning!
I had some questions and was dealing with a lovely lady called Kate, who was very helpful and prompt in her replies to me.
Great customer service! 😃

So we were part of the November 2023 order group who's item was water damaged in January. Henry communicated with us via email, we accepted the 10% refund, and decided to wait 10 weeks. We ordered a 3seater Chaise Long in Coffee Brown. The sofa did indeed arrive in their warehouse after 10 weeks as they said, however took another week for the shipping company to get in touch with us and to schedule the date. The 2 guys arrived as scheduled on the day, brought the 3 individual cartons up to the flat on the first floor, then unpackaged and connected up the sofa.

Overall given the sequence of events and the customer service througout, I would say LiveLusso kept us in the loop and tried their best to resolve issues. The couch is very nice and we look forward to getting it used. The main critique is that the coffee brown advertised isn't as dark/rich as they advertised on the website, however it's still a lovely colour.

Update: Customer Service has been in contact with me and really appreciated their effort in trying to help and giving me a gift card for a future purchase although if I'm honest, because of the bad experience I've had, I would not recommend this company.

AVOID AVOID AVOID
I have ordered a sofa in November, before ordering I double checked dimensions as what was written in the description didn’t match the image showing dimensions. By email I was told the 3 seater sectional I wanted to order (Varese) was 85cm wide for each piece. I proceeded with the order. 9 weeks later I was told my sofa had been damaged in transport, given the option to get a refund or get the sofa remade I decided for the second one. Only a part of my sofa has been delivered today, after a total of 20 weeks wait. One piece is missing, had to spend half an hour on the phone between Livelusso and the delivery service (which is nothing like described on the website, definitely not a ‘premium delivery’ and more like 2 pretty impatient guys who just wanted to dump the incomplete order to me and didn’t even unpack the pieces). Now none of the 2 pieces I just got are the dimensions I was told. Instead of three 85cm pieces apparently I’m getting two 95cm and one 60cm wide. Customer service from Livelusso, on the phone explained to me that’s the only way they make this sofa. I told her to literally go on the image that’s on their website about the Varese 3 seaters and tell me if they look like 3 pieces of equal dimensions as I was told, she confirmed that’s what the image looks like but that the image is WRONG!! She proceeded to confirm that I was given, by email, in writing, some completely incorrect measurements. For the moment I have decided to wait for the last piece to be delivered to see if I can still make the new dimensions work in my living room because honestly I have been without a sofa for 2 months and I really need a sofa!! I am also reading about a lot of people not getting refunded as promised so honestly I’m scared of sending the sofa back and not getting my money back! Honestly I like the look of the sofa, but the measurements are not what I ordered and as I have just unpacked and inspected the sofa parts I got, I am noticing some damage on the fabric… stay away from this company if you can.

The sofa we purchased is perfect, but I have to say, the best thing, full stop, was the delivery service. The two man home delivery was terrific! Respectful, prompt, and very knowledgeable.. They delivered the sofa up 3 flights of stairs, took excess packaging away with them, and installed the legs for me too! fantastic service.. thank you!

Kept my money after requesting a refund.
I originally ordered a sofa in November and towards the end of January I received notification, as others have done, that the sofa was water-damaged in transit. At this point I was offered the option of 1) a full refund or 2) reordering the sofa with a 10% discount. I opted to reorder.

6 weeks later, by the beginning of March, I changed my mind, given how long the process had taken so far and doubts I had began to have about the quality of the sofa I would finally receive. So at this point, on March 11th, I cancelled the order and requested a full refund. I was willing to stomach the cancellation fee.

But 3 weeks later, I have still not received the refund, and given this lengthy delay I am beginning to suspect they will not return the money.

If you want a sofa anytime soon, I'd avoid ordering a sofa with this company!

Don't just don't order from this company. They have no integrity.
Ordered in early September, received the sofa mid February (they did have issues)
Communication has been spasmodic and stressful.
They collected week after delivery. Quality was awful and colour wasn't as expected.
4 weeks still no refund, although promised twice.

Sadly, I'm having the same negative experience as the other recent reviewers. Despite placing an order late 2023, I have yet to receive any concrete information about when I can expect my order to be delivered. Dealing with the customer service team has been nothing short of painful, at times also being subjected to demeaning statements. I have to follow up multiple times in order to make an ounce of progress... and yet, still no couch (or resolution) in sight.

I want to thank Kate Taylor and Sofia for their being so helpful with my enquiries. Thank you both.

This company is a scam and I wouldn't trust the other reviewers.

I ordered a sofa back in November, and up until today, I haven't received it. I had to reach out to them as they never update you on your order, and when I do it, multiple excuses have been given (too many orders received, issues with delivery, etc).

I asked for a refund as they haven't delivered my order, they said they cannot do a full refund and will charge me 25% fee.

I have now open a dispute with Paypal, will update the outcome. But please, save your self and don't fall for this scam.

Due to water damage, my sofa was delayed (ordered in Oct delivered March) as another had to be made. Luckily I wasn't in a hurry.
Livelusso were very good at keeping me informed of progress & the updates were very much appreciated.
The wait was worth it. I am very pleased with my sofa. This one is higher & firmer than my old sofa which I much prefer.
I chose the teal leather sofa as with 3 large hounds who despite my efforts to keep them off the furniture, will sneak a crafty lie down on our sofas, I have to have leather so I can wipe clean & the colour choices are somewhat limited so it was great to find that Livelusso offered more than brown.
It was unfortunate that there was a delay, but I'm glad I waited as I really like my new sofa.

After a long wait but was informed of different issues that had me thinking it was a scam site, but my sofa has arrived and I am happy with the sofa and contact from livelusso.

I ordered the sofa on 19th October 2023 and received it on 4th March 2024. Numerous issues in between- first sofa didn’t pass the quality control, so another sofa had to be made. Then the floods interrupted the journey. Then there was quality check that took almost two weeks, then it took forever to pass it onto the delivery company and the request for the refund was also ignored.

If only that would have been it. Sofa arrived and it is the wrong colour. Of course, the “digital screen giving a different impression of the colour” was to blame. I understand that that does happen, but I ordered “dark blue” and received teal. Blue is blue- lighter or darker, but blue is blue and dark blue looks like dark blue on all the screens. And in all fairness, it was written “dark blue”, so it should not really matter what was on the screen. Teal or even teal blue is a completely different colour, so it has nothing to do with the digital screen. So, here we go, yet another excuse. So, we are now left with the sofa that does not match the interior and looks completely out of place.

Not sure if the positive reviews are fake or simply few lucky customers, but please be prepared if you do order from this company. And good luck.