livelusso.com Reviews 

Everything happened as they said it would. I was told it could be 16 weeks before delivery, and it was dead on 16 weeks when I had notice of delivery. So pleased with my choice of red velvet Merano 2seater sofa and arm chair. Absolutely beautiful. Delivery people were polite and friendly and took away all packaging. So if you don’t mind waiting a while give Live Lusso a go. I don’t regret it. Furniture is beautifully made.

This company is a scam. I never received a chair I ordered in April. **AMENDED: A few days after I canceled payment, I was contacted that the chair was being delivered. It's an OK piece of furniture, really not worth the $1,000, but it's in my house. Moving to two stars based on the ridiculous lack of communication, seven month delivery time, and meh nature of the product. Would not order from them again.

Ordered 2 seater and 3 seater sofa in January, was told 8-12 weeks lead time. Waited around 20 weeks for delivery - only to receive 2 x 2 seaters, which was no use. Was told they'd have to remake 3 seater! Anyway left little option but to wait 8-12 weeks again. I'm now 17 weeks from that point (nearly 40 weeks from first ordering) and still getting fobbed off with generic emails from the customer service. I have given one star as lowest rating, but they don't deserve that - I would advise anyone to avoid. I'm now in discussions trying to arrange a refund and order elsewhere (wish me luck) - terrible waste of time

I would strongly advise NOT to purchase from Livelusso. Their website depicts lovely sofas so we placed our order back in early May 2024, for the Ancona 3 seater sofa, with an 8 to 12 week delivery lead time. We received an email after 3 months saying it will be delayed due to being held in the Suez Canal region which seemed rather odd. After enquiring further to ask what this means, we were emailed back the following day that our sofa has now been offloaded and would be delivered soon following their quality inspection. We received our sofa on September 9th 2024. The sofa was a different 'grey linen' colour and rub count from the swatch we received and the stitching is of poor quality - particularly around the seat cushions and arms where the stitching is not straight and skews. After enquiring further, we were informed they changed suppliers and the sample colour swatch we ordered from was no longer valid. This is something they should have brought to our attention when we made the purchase, considering all our orders were on their system, including the sample swatch orders. We have since been trying to request a return and refund as we are within the 30 day return period, mainly due to the faulty stitching. They are trying to charge us with a restocking fee which does not apply to faulty items as noted on their website and there has been no real solution or customer service to help us with this return or collection. I have been liaising with Henry Thomas, Anna and now Charlotte who responded today, (Anna/ Charlotte also replies on the same email), all of whom have not executed their duty of customer care. I have been waiting for weeks at a time for a proper response to help resolve our issue. They are only reachable via email and I can never reach them on their contact phone number, nor have I received any requested call backs. As of today, Charlotte has come back with a response saying the restocking fee will not apply and they have requested to book a return but without any further details. They may arrange collection should this get resolved properly and I am concerned they will unlawfully keep our money without fulfilling their responsibilities to the customer, despite the obvious faults on this sofa. Please save yourself the trouble and shop elsewhere. This process could have been much easier if they had a proper customer service team to resolve this in a helpful and timely manner.

Do not trust - ordered Sofa in May, it had not arrived within the implied time of 8-12 weeks, and was then guided towards 16 weeks+. Decided to cancel. Told would only be refunded 75% of the amount but 26 days on have still received no refund at all. I have chased multiple times and being told it is being looked into but reading other (non planted) reviews carefully I increasingly think this could be a scam. Several references to Trading Standards. Please be very careful.

This company is terrible. I ordered a sofa on 27 December which was supposed to be Black and 2600mm in width. I was told it would take 3/4 months. The sofa arrived on 3 June. It was a Light Grey and measured 2300mm. After constant back and forth (it took days to initially have a conversation with them) I was given a few options, and I opted to allow them to remake the sofa because it was one I liked and after being offered a discount, I purchased a second sofa.

The new sofa was scheduled to arrive on 03 September. The new sofa arrived, and was not assembled after the delivery company refused to collect the grey sofa due to LiveLusso not notifying them. It took a further 3 visits from the delivery company across more than one week to get this resolved. It only got resolved because on the day of the final visit, I called the delivery company to confirm what they would be doing and only then was the actual disassembly, collection and assembly confirmed.

The Black sofa was assembled, and it measures 2300mm- still the incorrect size. I have asked to speak to management and I barely get a response, despite chasing/ messaging asking for updates. I have today been misinformed and told that the prices and designs were changed and the website was updated, yet the sofa is still the same price as I paid, and the dimensions are still listed at 2600mm. I know this was the size advertised because I measured the sofa out several times before purchasing.

Nothing is getting resolved. It is impossible to speak to anyone who is actually able to action any form of resolution. Why after more than 9 months do I not have the correct sofa? Why does it take a total of 4 visits from a delivery company to disassemble and assemble a single sofa? I would not recommend this company to anyone. I chose the sofa because of the design and the appearance, the service is terrible and there is no end of issues. I will update this when I receive the second sofa/ an update.

*UPDATE* they lost the second sofa. No excuse given- after months, the delivery company cannot find the item...

Wasted of time
SUCH A BAD EXPERIENCE. Do not believe on the 4 months waiting mentioned on their website, at least 5-6 months you gonna wait, also no customer service to speak out, just by email if you lucky they will answer after one week. Also you have to be lucky with the delivery, they might send to you just half of the sofa and in a wrong colour and ruin your excitement. Then, they will give you a discount and will try to let you keep the wrong one, in a wrong colour and who knows? Maybe just half sofa!! Thanks you for letting me wasted so much time and energy! Live Lusso? 👎👎👎

Completely dishonest company. Never answer a direct question just long wordy emails that don’t actually tell you anything. Constantly lie to put you off when you mention a refund. Sofa is now months late. Delivery was confirmed up until the night before then on the day I was informed it’s still not even in the country!! Sofa is now MONTHS late!!!!!!
Update- I was offered a refund but surprise, surprise I never got it. DO NOT ORDER FROM THIS COMPANY

We have been waiting ten months for our sofa, being soft-soaped with explanations and emollient words. Enough! Legal action will now be taken.

Ordered a hob and oven in June still not received it when I contacted them it was out of stock so cancelled order and said refund 3/5 days still waiting, kiddo support help no good as they work from home and can’t put you in touch with anyone, Lloyds fraud team looked into company and it’s a scam , so lost everything DONT ORDER ANYTHING FROM THEM

Horrible customer service and no accountability. 17-weeks since I placed my order and they still cannot provide an estimated delivery date. The product itself may be great but I am not sure if I will ever see it to find out. Save your money and time and buy your furniture elsewhere.

Very good quality product, but the service is just so disappointing. There is literally nobody to speak to on the phone, and email response rate is very, very, very slow. For what we paid, I would have expected much more frankly. They said it would have taken 12 weeks at the most, but it took more than 17 to get the sofa delivered and nobody has taken responsibility for this delay.

Do not order from here! I ordered a sofa back in April with an 8-12 weeks delivery estimate. Several months later and it’s still not been delivered. Their communication is terrible, it takes days/weeks to get a reply on email or WhatsApp. I’ve also had contradictory messages from them on the same day - on WhatsApp I was told it had arrived in the UK and was undergoing final checks, a few hours later by email was told it had been diverted around Africa and wasn’t due in the UK until October! I’m honestly wondering if they are a legitimate company or if I’ve been scammed

Last time I order anything from Livelusso or recommend it to anyone. After waiting for almost 6 months for my 1st order, i received the sofa and was happy with it, so i made a 2nd order for a 1 seater. I was a bit reluctant since the waiting time and experience with the 1st order was not great but Sarah was very helpful on the phone and explained the various reasons contributing to the initial delivery mess. In several conversations over the phone they also assured me it was absolutely no problem to hold on with the delivery if i was travelling by the time it would arrive. They never said i would need to pay extra. I travel a lot for work and they have a production and delivery service that can take anything between 3 and 6 months. When the 3 months were approaching, 12 weeks since it was ordered, I contacted them again to ask for an update and explain that exactly 1 week after the 3 months waiting time I had an upcoming trip. Again they said "we will let you know when sofa reaches the country and the waerehouse, and no problem, we can delay the delivery until you let us know". Now its fully unclear if the sofa is already with the delivery company...or not, and the responses from Livelusso per email are extremely chaotic. Initially they said the delivery could be delayed until i informed them, then that it couldnt be delayed more than a couple of days, then that they would look for a solution, then that i have to pay extra and now I am not even sure who is answering the emails and whether they are automated ones or from a bot.
I am sad to say that they are being unhelpful, with awful communication and its becoming an extremely stressful process to deal with. Never again.

Do not buy anything from this website. After 4 months, I am still chasing a refund from them. They do not respond to you. They also misguide you on the website by saying a free refund. If you ever do get a refund they charge you 25% off the original cost for the privilege

Previous reviews removed.
Months of issues with my delivery which eventually came 8 months later.
Communication is extremely difficult sometimes, having to really nag to get responses.
Delivery of my sofas was traumatic and even after that long wait, one of the four items was incorrect. Still waiting for a solution to all of the issues.
Sofas are lovely but the whole experience and lack of communication has been horrendous sadly.
Waiting now for a response regarding compensation.

After reply from the company, just to clarify the discount was not on an item that I wanted, it was for an item that they sent incorrectly told me to keep and said it’s been discounted. Still, it’s an unwanted item and not what was ordered due to a mistake on their behalf. Therefore discount is negligible as I was still out of an item, which was not matching the rest of the items, not what I wanted. Initially they told me me they won’t replace the item, just to keep it and they will give 100.00 compensation (no 100.00 was received?).

The communication with the company is because I had to constantly nag, I was not informed of the process as they have mentioned. Even after the internal structure change at the company, I had to re explain all my issues as it seems communication was lacking between team members. And even now, instead of sorting this via email with me, they reply to a review? A clear example of the communication issues. Seems like they care more about brand reputation than customer satisfaction.

So… 8 months wait, lost items amongst the warehouse, failure to deliver my items with the correct amount of delivery men (which panther say is due to incorrect instructions from live lusso) meaning I had to carry my own items into the house!!, then a complete unmatched and poor quality foot stool sent, which was not what I ordered, continuous communication issues despite my patience… and simply a 10% refund and left with an ottoman that I neither ordered nor wanted. Complete slap in the customers face!

Don’t fall for the fake 5 star reviews. It seems as if livelusso are paying for reviews as all the reviewers have only done one review which seems to be livelusso. Avoid this company at all costs and save yourself the headache that myself and all the other 1 star reviews have gone through. Knowing the reputation of livelusso, I would be surprised if they don’t remove this review exposing them as they have on multiple other reviews I have posted.

Do not like this company’s policy at all ordered a chair and decided to cancel. They said if I cancel there taking a percentage off my money I do not think this is rite at all. They messaged and said it’s because I needed to cancel within 48 hours as it was being made this was not true as I got a message a week later telling me they have now started to make the chair so I was in time to cancel as it wasn’t even made

To say I am underwhelmed by the quality of the sofa I ordered, as well as the service I have experienced with Live Lusso, would be an understatement.

I paid for the sofa on Wed April 10 and I received it Wed Aug 7 which is 17 weeks in total. The timeline for this item was 8-12 weeks. When I emailed, looking for an ETA, I received a whole lot of excuses about shipping times, the Suez Canal, customs etc. If this is something they experience regularly, and from their email it sounds like they do, why don't they state on their website that delivery will take approx 17 weeks, sooner if possible, since this appears to be more realistic? Might the reason that they don't do this be because a wait time of 4 months will very likely put off potential customers? I know I would have looked elsewhere had I been told it would take 17 weeks from order to arrival.

Two days after placing my order, I requested a swatch - just to make sure, while there was still time, that the colour I'd selected was as it looked on my screen. I was told I would receive this in 3 days. When I still hadn't received it on April 27 (over 2 weeks later), I emailed again, finally receiving it on May 5, a total of 3 weeks and 2 days after my request!

The day of the sofas eventual arrival, one of the front legs was raised an inch off the floor. The delivery man tried switching the front legs around, but the leg remained raised. He had no clue what the issue was. He took photos of it and left promising to alert his office.

Live Lusso said: "It seems that the sofa frame may be slightly warped. Your sofa was manufactured in our Malaysian factory. Significant temperature fluctuations during production, shipping, or storage may affect the frame. Moving from a hot, humid environment to a cold one can cause the materials to contract or expand. This is not uncommon and does not mean the product is defective.
This issue can be easily resolved easily and we’d like to suggest a couple of steps that might help resolve this issue:
Applying Weight to the Sofa:
Sometimes, placing weight on the sofa, particularly in the area where the leg isn’t touching the floor, can help the frame settle into a more even position over time. You might consider sitting on the sofa or placing heavy objects on it for a period to see if this helps.
Using a Furniture Shim or Pad:
If the gap persists and is not too large, placing a furniture shim or felt pad under the leg can help stabilize the sofa over longer time. This is a quick and practical solution that can effectively level the sofa without altering its structure. Over time your sofa frame will return in its original shape".

This response, along with the light weight frame of the sofa, does not instill confidence in me that it is built to last longer than a year. It looks and feels cheap.

No one is more disappointed than me that (after 4 months!) it really wasn't worth the wait.

Since requesting, on 15 Aug, they collect the sofa and refund me, I haven't, as of 21 Aug, heard back from Henry or Emma. I have also left phone messages, and via their website (their chat facility doesn't work), but no one is getting back to me. I will continue until they do. Wouldn't recommend.

A quick update. After posting this review, I, coincidentally, heard back from them on Aug 21. They said: "When returning a non-faulty, unused item within the 30-day period, a restocking fee of £175 per item will be applied for a size of up to 3 seater..."
As the items was, in their own words "warped", this does not fall under "non-faulty". I am waiting for a response to my response!

Lovely swatches and communication unfortunately didn’t have the shade of orange that I wanted .