Living Culture Reviews 

Very disappointed. We wanted to buy an outdoor lounge suite they advertised. Travelled all the way from Katikati to look at it. Only to be told "no we don't have it it's at the warehouse. They are not open today". So we find what days the warehouse is open and travel up again. Then told "no you cannot look at it. You are not allowed at the warehouse, and we don't want to get it out". So we didn't buy it. I am not spending $1500 on something I cannot even look at first! Their attitude and arrogance was unbelievable!! Steer clear of them!

54% of reviews are BAD! and now i know why, very rude NOT helpful at all, beat around the bush, won't answer questions, which I can tell is for a good reason so they are not held to their word!!!

Really happy with the Louvre roof system we purchased from Living Culture. The service from the company was spot on with great communication pre delivery and really nice to see a follow up after purchase. Thank you!

Amazing product and lovely staff, very supportive! The showroom is spacious and bright, and the products are so nice with high quality👍

Really good quality products and very efficient. I am definitely recommend shopping here.

Wow I'm so impressed with this company! Really fast efficient delivery and I am so chuffed with the quality of my cat house, which was brought at a very affordable price! Thanks heaps guys, I'm so glad I found you and can't wait to shop with you again! My cat loved their new house.

Amazing place, we bought some outdoor furniture from this store and they are awesome! We will be adding some more

Do Not Deal With This Company!!
Purchased and paid for awning in mid-December with expectation of installation by mid-January. The installer (Kitset-Living Culture’s appointed installer) who turned up was incompetent, unprepared (one man instead of two),admitted he had never installed this (fairly simple wall mounted) awning before. Alarm bells! Anyhow he walked off the job - just in time as I’d have fired him. Referred job back to Living Culture who couldn’t give a date for installation. In view of this I requested a return of goods however the Operations Manager (occupier of a seat) informed me it was beyond his pay grade as it had to be referred to the GM/Director. Emails from GM/Director wanted warrantees and guarantees from me about water ingress and consents for this replacement awning. Eventually job passed back to original saleslady who advised installation would be early March.
On 18 th March I paid a visit to Living Culture to follow up on earlier promise. Advised that Operations Manager was not at work but I would definitely get a confirmation the following day (Tuesday 19th). It’s now Friday 22nd and the silence is deafening! SO ANYBODY THINKING OF BUYING FROM THIS LIVING CULTURE Crowd - DO NOT !!!
PS- I’m increasingly convinced they have NO installation team and have NO idea what Customer Service means. We have been lied to several time and do not even deserve ONE STAR

Good product, terrible service. Store sales team are not interested in helping. First BBQ was two weeks late, arrived totally smashed and unusable. Tried to get it collected and swapped multiple times. Was told that they couldnt give me a time for delivery so wasted 2 days waiting at home for a delivery that never came. Eventually turned up 6 weeks after original purchase, driver couldnt speak a word of english and couldnt operate the pallet jack to get it off the truck. I had to unload the truck for him and load the broken one back on, felt sorry for the poor bloke who was obviously not trained to do the job. Wouldnt buy from here again or recommend anyone else to.

Do Not deal with this company, they are without doubt the most useless incompetent business that I have ever had to deal with. The sales staff are average and definitely not enthusiastic and seem to only do the bare minimum effort. The phone is hardly ever answered ; nobody listens to answer phone messages, there are no contact details for the warehouse. We purchased an outdoor table that we were assured was in stock and then had to pester them frequently to get delivery to the North Shore, which took over three weeks.
We were given multiple excuses and lies and it's clear that the whole outfit is totally disorganised .
Save the stress and buy elsewhere.

I purchased a retractable shade awning from Living Culture for $1000+.

When it arrived on the Mainfreight truck, the box was damaged and had been wrapped with shrink wrap. Mainfreight pointed out the damage at the time of delivery and made a note in their system of the damage. They also subsequently confirmed this was documented through the entire chain from the point they picked it up. So, it was sent like this.

We inspected the awning in the box and it looked like it was ok on initial inspection, so we decided to give it the benefit of the doubt and not throw it back on the truck. Mistake!

We ended up putting the awning up on the house about two weeks later as we were waiting fir the builder, and it was immediately apparent when we put it up that the damage to the box had also dented the main spindle roller of the awning. As a result, this meant it did not roll up evenly and was lopsided when retracted.

We raised the defect with Living Culture and their response was that their T&Cs state we needed to raise this within 5 days of delivery (which I assume is aligned with their contract with Mainfreight). This is ridiculous for items that require assembly as the likelihood of people getting to a major project within that time window is slim. It also states on their website that products come with a warranty – clearly that is not being honoured either.
In the end, I was offered a paltry sum as a refund, and I am massively out of pocket.
Do not be fooled by the pricing. Buy from Trade Tested instead who have much fairer terms in place, good customer care and warranties.
I would not recommend buying any large item from Living Culture unless you can unpack, build and verify it is not stuffed immediately.
If I could be bothered, I would take this to an arbitration panel, as I think they would be in trouble, but life is too short. I would rather let this serve as a warning to others. AVOID!!

The company is run from China, with a sales team and warehouse in NZ. All support is managed from China. Forget about trying to contact the company in China. No response to emails and you cant get through to the support 0800 number. The sales team is only interested in selling and will tell you to email support. There is a chatbot on the website which is also useless.

Don't go near this company. They have zero customer service.

I shopped at Living Culture on Sat 20/1/24 and picked out several items. My husband saw some chairs in a room in the back and asked the sales lady JAICEE how much they were. She gave him a price of $200/chair. We continued shopping and then decided we would want 2 but possibly 4 chairs. However, we would need to see if they would fit in the space at home. We explained this to Jaicee at LC. I asked her to put a sold sign on them and her reply was " no need, we have put them in there as they don't sell". I said oh really maybe because they are not in the showroom. She replied "Oh not at all. Lots of people go in there but no one wants them".
My hubby liked the chairs, so I asked for a Tax Invoice and paid 50% ($400). I asked for delivery, but she said they do not deliver, so I said my hubby would have to fetch them with his company vehicle. When we returned to collect all 4, they told us we can no longer have 4 at the price agreed and on the Invoice, only the 2. We asked why and they said "oh our GM TONY, said they are worth more and now you must pay $800 a chair".
I tried to call the store, spoke to DANIEL who was adamant, arrogant and unhelpful, but they would not help insisting the GM would have to review this on Monday 22/1.
I have called this morning and JAICEE said I must pay the new price.
Unfortunately for Living Culture my background is Forensic Law, and I had told them if no response on Monday by 10am I am laying a complaint. I have started this process with the COMMERCE ACT, FTA AND CPA.
This company has breached all of the commerce Acts and refuses to even contact me, choosing to ignore the situation. I am not going away.
DO NOT USE THIS COMPANY - they imo are disreputable and a bunch of unethical people.
Needless to say I have cancelled the other 7 products I wanted to buy.

Ordered in September, 23rd paid a deposit as that’s what they asked for . They told us delivery would be 8 weeks , this date came and went no communication. We were told mid Dec and if we had paid in full we would have been a priority, no communication of this process . Still waiting recent email told us delivery in Feb installation booked up until 2/2 we need to pay in full as if they received new orders they will be prioritised over our order from 23/9/23. After reading all the reviews I feel like contacting Fair go and the home show as this is where we first saw the product
Any advice greatly appreciated before we pull the order and get a refund
Anne

DO NOT BUY ANY THING FROM THIS COMPANY!

I paid full price (over $6000) for a pergola on last October and I always been told that it will arrived next month.

When I asked for refund, the manager arranged to do installation but when 2 guys arrived they just put the roof on than gone, I sent emails to the manager ask for 3 shutter wall but didn’t get any response since then, So I call the company after Christmas they said it will arrived on January, last week I called the company again, I was told it will arrived end of February, they are able to do the installation on March. I spent too much money and time on it during this few months.

I just wondering is this company a scam!

Unfortunately a huge disappointment for us. We received a faulty pergola over two months ago and placed the complaint straight away. No action has been taken ever since. The worst customer service we’ve ever experienced. Completely unprofessional. That’s pretty annoying given the product is not cheap.

This company takes your money and fails to have a click and collect ready, I’m still waiting after 3 weeks. Numerous calls, many lies about de-vanning and delays in the warehouse blah blah blah.. save yourself time and stress and purchase from elsewhere. They appear to be scammers who need investigating. DO NOT BUY FROM THIS COMPANY.

Also worried, I purchased a pergola online for just under $6000 and told it won't arrive till 7 Dec. Followed up today, online chat not working and couldn't get through on the phone. Finally got hold of lady called Jane. Told me she was the only one answering calls. She really couldn't give me a delivery date and sounded totally disorganised. Hoping I will get what I've paid for, but a bit concerned.