Liv Retreats Reviews 173

We were really disappointed with our stay. The cabins look lovely on arrival, but unfortunately the inside is very run down. There were cobwebs throughout and the carpets were quite grubby, which made everything feel unclean.
The bathroom was in very poor condition, with visible mould. We also had a blocked toilet for around 14 hours, which eventually caused sewage from other caravans to back up into our toilet and bath, flooding onto the floor. This was extremely unhygienic and left us unable to use the bathroom for a long period.
We lost half a day of our holiday waiting for maintenance to fix the issue, and in the end we left a day early because of it.
When the issue was finally attended to, it was not cleaned properly. The cleaner simply sprayed the bath and left the sewage on the floor and around the toilet, which was completely unacceptable.
The bunk bed also felt unsafe as it was very wobbly — I wouldn’t trust anyone sleeping on the top bunk.
Another issue was workers standing outside our lodge smoking for most of the day. It felt like they were using the area as a hangout spot, which made us uncomfortable and took away from the experience.
There were also serious safety and maintenance concerns. A drain cover had been left open at the back of our lodge, and our dog fell into it and hurt her foot. Communal bins were overflowing, which added to the general feeling of poor upkeep. The hot tubs did not appear to be cleaned regularly, and the windows were very dirty with paint splattered across them.
To make matters worse, we have had no response to emails or phone calls since raising these issues, and the website now appears to have disappeared, which is very concerning.
Overall, the facilities are quite run down, and the pool especially needs attention.
Sadly, we would not return. Loxley 33

We booked a Monday-Friday away in Sherwood Forest Liv Retreats. When we first arrived we were hopeful for a hot tub, which we didn’t have. Reception was incredible helpful and found us another cabin with jacuzzi/hot tub. The cabin itself was clean , warm & had everything you need. It’s very rural & basic … exactly what we wanted! But if you want a lavish style holiday these cabins arnt for you. Perfect for a quiet … relaxing.. step away from busy life few days . We would return.

AVOID !!!!!! absolutely appalling customer service for a start. We had booked the sky luxury lodge for my partners birthday which was a present as he doesn’t get to come often. Arrived at 6:30pm to which we got told the lodge we was staying at had no heating and we had been “upgraded “ bare in mind the one we had booked had a jucuzzi, sauna, rain shower & cold bath. We got there and we had been “upgraded” to a small lodge with a hot tub. It was lovely and clean but NOT what had been booked or nor what we WANTED. We brought £70 of food shopping for it not to have no kitchen in it. We are absolutely disgusted in what we got. We complained and got told well you can have that or leave !?!? We phoned the following day to atleast sort and be reasonable about the situation but before this my partner went on a walk to the cabin that we was meant to be in to find out there was actually someone else in the cabin we was meant to be in !!!!!!!!! We phoned and expressed our feelings to which we got so much abuse down the phone and how dare we be snooping around her campsite ?!? We left a day early in utter shock at the service we have been provided it’s absolutely disgusting. DO NOT GO HERE !!!!!!!!!!!!!

I booked the hideaway in Lincoln by liv retreat and what an absolutely false advertisement the photos of the site and lodge are false I would avoid at all cost , there was mould behind curtains , floors had holes in , sofa ripped shower tray mucky , stains everywhere , slaps all outside loose , hot sinking sideways absolutely filth , hot tub tape up with duck tape , no welcome at all no one ever on site to speack to , when got there when to reception for it to absolutely stink of smoke a lady in the pub absolutely smelling of weed honestly I have resorted in putting ina formal complaint I’ve sent all photos we have taken and I am wanting a refund after paying £330 for 2 nights for myself my partner and my 2 year old , absolutely devastating when you’ve book somewhere and it doesn’t look anything like the photos wish I had checked here for reviews please , please don’t waste your money go spend it somewhere else if I don’t get a refund I will be raising it with my bank

The walls and curtains of the lodge we stayed in (in the bedroom) were covered in black mould. I called the number we were given for the park manager who explained he hadn’t worked there in months so couldn’t help. Called the general helpline multiple times couldn’t get through to anyone. I was staying there with my severely asthmatic husband, and baby son. There are no physical staff anywhere at the park to get help from. The three of us had to sleep in the front room. I contacted again upon my return and reported this and was told they had checked and there was no mould?? Ok then. The windows/walls /curtains and sort of mesh blinds were absolutely covered in it. It hasn’t disappeared on it’s own overnight has it. So basically made me out to be a liar and did nothing about it. Stay away!!

My daughter and her partner booked a lodge for the valentines weekend she paid for a lodge with a hot tub.When they arrived late at night the lodge didn’t have a hot tub it didn’t even have any toilet paper either.The next morning she emailed to express her sadness and was told that she would get a £50 refund by a certain date that date has passed now no refund given.We both have tried getting in contact but our emails are just getting ignored and there isn’t a proper number to speak to them directly.Were extremely disappointed I wouldn’t advise anyone booking with them in case the same happens to you.Shame on you Liv Retreats!

We recently stayed at a Liv Retreats lodge and overall had a pleasant experience. The lodge itself was clean, modern, and well equipped with the essentials for a short break. The hot tub was definitely one of the highlights and made the stay feel more relaxing, especially in the evenings.
The location was peaceful and surrounded by countryside, which was great if you’re looking to get away from busy city life. The lodge layout was comfortable and the kitchen facilities were useful for preparing simple meals during the stay.
There were a couple of small things that could be improved, such as clearer check-in information and a few minor maintenance details, but nothing that significantly affected the stay. Overall it was a good place for a quiet getaway and somewhere we would consider returning to for another short break.

We booked though booking.com 2 nights in January 2026 me and my husband and a 17 month old. We had to leave after 2hrs it was the safety gate round the fire which was no good our little one she could reach though the bars to the sides of the log burner. It wasn't what I call a fire guard that should have small square bars. The oil filled radiators was plug in one's on wheels what she could burn herself on. It was freezing so needed them on. Complained but nothing was said. No refund or anything. No hot tub either!

Booked for 3 nights at little Eden , arrived freezing he had to get a gas bottle. NO WIFI hot tub freezing so couldn’t use until the next day , advertised as smart tv failed to put you’ll need your hot spot on to work it
Was offered £75 refund and 40% off future stays ( won’t be bothering again) bear in mind this lodge was £529 PER NIGHT!!

Avoid at all costs. Booked to stay at Whitehorse Holiday park in Lincoln 27th - 30th December. Booked The Hideaway number 31, after 2 hours 15 mins drive we arrived and call the number for reception. Site manager came and gave us keys and sent us in the direction of our lodge. As we approach it I noticed it was a different one to what I booked. The key fob was for lodge 41 which is completely different in lots of ways to the one I booked. We went back to Gary at reception and he told us 31 wasn’t available as the hot tub and cooker were broken. I challenged why nobody had contacted me before leaving home and also why when we arrived we were fobbed off. He told us he was only made aware of the issue 1 hour 30 mins before. Still not good enough we could have made a decision not to drive any further. We decided to take a look at the lodge we had been given a key for, this was in a poor state. The kitchen tap had a massive leak the washing up bowl was full. The boiler was beeping with an error code. We went back to Gary and said we didn’t want to stay in that lodge and we would return home. He said he would log it and told us to contact company directly. We set off back home so all in all a 5 hour trip a full tank of fuel wasted and a car full of shopping to put in the bin.As it was Xmas I couldn’t contact anyone so waited for a reply which took 5 days. They agreed to refund but no offer of compensation so I was out of pocket through no fault of our own. They told me on 31st December to expect a refund in 14 days which is ridiculous as they received our payment straight away. 9th Jan I chased payment up and they told me accounts department didn’t open till 5th Jan. I have now received my refund but it caused stress and ruined our Xmas. I will never use this company again and I strongly urge others not to.

Stayed at little Eden
May 2025 3 nights in cabin phantom
Christmas / new year 2025 3 nights in cabin 18

Was going to re book for a different cabin hopefully with better conditions but for some reason the price per night has gone from £145per day to £534per day 🤬🤬

Both stays had almost the same good and bad points

Bad points
1. Swearage coming out of the ground next to cabin
2. Broken window with glass everywhere
3. Rat/mouse droppings in kitchen area
4. Damaged blinds damaged carpets dirty carpets
5. Sofas and other furniture in disrepair and or poorly repaired
6. Some lighting not working
7. No lighting near hot tub
8. Hot tub worked intermittently
9. Windows difficult to close

Good points
1. Lage cabins
2. Warm cabins
3. Beds comfortable
4. Bath rooms clean
5. Clean towels on arrival
6. Nice little lake
7. Nice location

So now instead due to massive price hikes we are going to stay with a different company different location

Came for xmas , spent more time at reception trying to get things fixed , shower flooded the bathroom , lodge floor and bedroom carpet . Went to reception plumber came out and sewage pipe blocked, sort of fixed it , but said come back and have to pump out sewage pit . Whole place smelled for days of sewage and still does . No hose keeping came to mop up water we were given loads of towels and DIY . The dining room chair is broke and held together with one screw so can't use this . The sofa is completely gone springs snapped and sit on the floor , went and told them and nothing they could do , the hot tub was checked first and second day , but man knocked at 9 and we couldn't get to the door quick enough so no treatment so for three days no treatment, as with Ash lodges no side gate only through your lodge . The hot tub we have stopped using as a really funny egg smell , don't they realise you can get legionnaires from hot tubs !! Floor in outside bloken , everything looks old the sofas are worn out .
The unchartered forest was locked so no one could go in , and even if they could you would think an effort for xmas , oh no we get two diggers so disappointing. Total shambles , don't get me started on Jack's the restaurant

We stated at woodlakes in kings Lynn and had the worst experience we have ever had going away. We had booked a stay with our 2 chrildren in the oval pod. When we booked this we paid for a hot tub on the decking and private sauna. On arrival the staff was unhelpful and rude to start with they gave us the wrong number pod and then blamed us for the mistake! Our hot tub was freezing and didn't work, when we noticed it on the first night the office was closed so no body to contact. The WiFi also doesn't work (at all) when we told them the next day they said we either use another hot tub across the road or go home basically. The fault on our hot tub would of been obvious before we came aswel but they didn't care just gave us an option and said take it or leave it instead of taking accountability and being understanding that this has effected our whole stay considering we had 2 little ones and my son wanted to fish with his dad on the lake view whilst me and my daughter wanted to watch on our hot tub on the decking hence we paid to stay here. It seems like all the other hot tubs had the same issue on the reviews so it isn't a one off. The sauna which showed as a private sauna was not private it was shared. The place was shockingly dirty and grubby. The mattresses was rock solid you could feel the springs. There was no ladder to the bunk bed my son almost fell getting up. There was nails sticking out the doors. There was no toilet roll washing up liquid nothing on arrival. When we was leaving that day we actually made a mistake and thought we had booked until the Monday it was only the man come round at 10:30 and said check out is 10am and we had apologised and said we definitely booked until Monday but checking the paperwork something had an error when we booked it and not realising this we quickly got our bits together to leave. I also went straight to the office to raise my concerns on everything before we left and the man basically didn't care he was rude he was laughing and said well it was either you take the hot tub or you could of just gone home. We then after leaving recieved a phone call from the rudest lady whom ever she was to the site weather she was a manager I'm not sure but she basically said have you left my sits shouting it was as though they was insisting they had to remove us. We was so shocked! They have also since then after writing a complaint of concerns told us that we are not getting a partial refund for the error and inconvenience of there hot tub even though we paid for it to be on our decking the fact we had to have it effect our whole stay and not be able to use it as much because we had 2 kids and we couldn't just leave them when they didn't want to use it, they haven't offered a penny or said sorry. They said they will let us have some money of a big lodge if we book again. Basically telling us that we have to come back and pay them more money. If you want a nice holiday I would avoid this place at all costs they are shocking they don't care about there customers and they will blame you if something goes wrong. Avoid avoid avoid we came back more stressed than we went, we also noticed no one was catching fish. And are most certain the hot tub water runs into the lake (they stated it doesnt) but when emptying the water it was running along the grass and the lake is along the end of the grass.

I am taking matters further and going through to customers rights act. Trading standards ect for the most appalling service as we believe we are entitled to a partial refund.

If a zero was available I would have given it that, this company is a scam company I booked a last minute lodge as a birthday gift for my partner we had both been working very hard and needed some down time and an offer became available for £270 for a 2 night stay so I booked it as a suprise
When we arrived no one was at reception so we collected keys from the bar took us a while to find the lodge and it looked very unkept from the outside however after all it’s just the outside and proceeded inside on first look in the dark light all seemed ok until we then saw holes in the floor lining rips in the chairs holes in wall panelling and rusty pipes and mould in the shower, so I began having a clean around as we had just driven over and hour to get here and was tired we then went to put some food in the oven omg dirty oven so decided against it and just snacked on some other bits we brought with us then came bedtime the mattresses where stained and the springs sug into us so we had to sleep on top of the quilt and the beds themselves squeaked every time you turned so kept awake of either of us moved. In the morning we thought right let’s have a coffee in the hot tub well that was a no go it was cold and it would not bubble so we could not go in that my partner went to discuss this with the reception and was told they would have someone come sort it, we said we was going to Lincoln for the day be back around 4pm and was told that the lodge would be cleaned again and the hot tub sorted on our return
Guess what neither was done we arrived back to the hot tub still unable to be used and the lodge still as we left it no cleaning done so my partner again went to see if he could get anything sorted we was told no cleaners onsite now but would get hot tub looked at at 8.30 pm a young lad tom who was helpful came and looked at it and told us it was an airlock he manages to sort it but to hear it up to use would take another half hour as would need to drain and refill which he did it was now 9.30pm and we finally got into the hot tub for an hour although you could tell it was old and well used car from luxury wellness resort this company says it is. the following morning we decided to go back into the hot tub and chill before having to leave and yet again it wasn’t working this was the worst lodge break I have ever experienced and I contacted customer services when I returned to ask for a refund of my money to be told no you can have a complimentary stay but after my experience and the other reviews of other sites I don’t want another stay plus I struggle with time off work, this was a rare time we had off together and I had booked a spa break the following weekend to make up of the disaster of this break and make up for ruining my partners birthday. I have contacted customer services some 6-8 times asking for refund to not even get a response I tried contacting Antonia Kennedy who is sales director and she ignored my email I can only say these are scam artists and should be avoided at all costs
I will be speaking with my bank to look to do a chargeback as I am not paying this sort of money to experience such distress and disappointment

On our arrival, we were lucky to get into lodge early ,as we went mid week we were the only visitors on site.
The lodges looked great , but you are literally in the middle of no where !
Furnishings were modern ,and looked attractive to the eye , a few little issues could of been better if attention to detail had been done ,now you need to except a few leaves little cobwebs due to location.
The only big issue was the matress! Cheep and springy.The bedding was very clean .
No food shops unless you drive 10miles plus, so best take what you need.
My opinion was ideal complete relaxing
For couple of days , but there is no onside shop/ or anything for younger visitors, but you can fish on the river.
The hot tub was great and very clean.
So Friday new intake of visitors then the lodges around ours had no respect for others ,drunken behaviour and loud ! Didn't calm down till 3.30am
My advice dont go at weekend!

I recently stayed at Whitehorse Holiday Park, Lincolnshire, booked through Wowcher, and unfortunately the experience didn’t live up to expectations.

We didn’t receive the prosecco or chocolates advertised with the voucher, and the lodge could have been much cleaner — there were multiple spiders and cobwebs on arrival, the toilet had an unpleasant smell, and the mattresses were such poor quality you could feel the springs when lying down. Definitely not the “luxury” experience that was advertised.

There was also no WiFi available anywhere on-site and no mobile signal at all, meaning we couldn’t even use 4G. The park is located down a long, single-track dirt road (around a 15-minute drive) with multiple potholes, which made access difficult.

The hot tub didn’t work until the following day, and although we contacted the number provided, the response was unprofessional and unhelpful. The situation was handled poorly and left us feeling uncomfortable — especially as we later realised the same person was working in the on-site pub and made inappropriate comments about our call to the bar staff as we were leaving, calling us “pricks” for simply asking for help fixing the hot tub we had paid for. The previous night, he had sounded intoxicated on the phone, and this seemed to be confirmed by his condition the following day.

While at the pub (which was completely empty on a Saturday evening), we ordered a pizza for £13, only to discover it was just a frozen Chicago Town pizza — something we recognised immediately, as we’ve had the same ones at home for around £2–£3. Worth knowing before ordering.

This was meant to be a relaxing trip to celebrate my friend’s birthday, but unfortunately the issues really took away from the experience. I’ve previously stayed at another lodge booked through Wowcher which was lovely, so this was very disappointing in comparison.

I stayed at the Black Bull Retreat in Barmston (25th–27th September) and the experience was dreadful. The oven did not work due to a broken seal, the doors wouldn’t lock (leaving belongings insecure), and the dishwasher leaked badly enough to flood the kitchen.

I raised these issues with Liv Retreats/Black Bull Retreats directly but received no response whatsoever. For a stay sold as a premium retreat, this was completely unacceptable — what should have been a relaxing birthday trip turned into a survival experience.

Avoid this place. Poor standards, no communication, and no accountability.

From booking our stay to arriving we have had nothing but hassle. I booked a 3 nights stay at the wood lakes retreat to celebrate my birthday and wedding anniversary. This was via wowcher. The deal said a stay with hot tub, prosecco and chocolates. When the confirmation came through it advised it may be a jacuzzi. I contacted Liv retreats and said they had missold the deal. Jake advised me he would upgrade me as it was my birthday and anniversary.
We arrived early Sunday evening, told our lodge number and directed us. The lady was very friendly. When we got in to our lodge it was clear this wasn’t what we were promised. When we returned to the office it was closed. We didn’t call the number on the door as it was a mobile and for emergencies. There was no welcome pack in our lodge and we had no WiFi. We couldn’t call anybody, we couldn’t contact anybody and we were literally stranded in a pokey caravan with no oven, no WiFi and pretty basic amenities. I contacted liv retreats 5 times, I had to walk to an area where I could get WiFi (in the rain and dark) and still no reply. I called their number and it didn’t answer. I had to wait till the morning, when the office was reopened. Thankfully the people in reception were amazing. Alex and carol stepped up and cleaned and serviced a lodge for us so we could move. We are now in the lodge I was promised initially. I felt for the staff here as they had no communications from liv retreats about this and said this has happened before. This is really unfair for them as they are trying to run a business. I have still not had a reply from “Jake” or liv retreats. We wasted an evening in a caravan we would never have booked, had to unpack our car in the rain and wind and re pack the next day so we wasted a whole evening and day. Customer services is awful. I am disgusted I was treated this way. I am still waiting a reply. Many thanks to the staff on site as they literally pulled out all the stops for us but shame on you liv retreats for promising something you didn’t deliver and not being there when a customer needs to contact you.

Just came back from our third visit in two months absolutely love the place we love the retreats and the staff are all amazing freindly and very helpfull we met the lady in reception Donna and also the maintained man David I think well what amazing two people they are freely experienced and both happy to chat but both very very busy but that dident stop David still stopping in his van having a kwick chat and anything we needed he was on it there great assetts to the park and it's people like that that make us want to visit again and I hope to see them both next year also hot tub staff on it straight away if need to solve any issues and polite we absolutely love the secret gardens 😀

We stayed for 2 nights at the Lincoln site
In cabin 28 at a cost of £417
The cabin and hot tub where clean and nice looking and the staff we came across were amazing,
The pub on site is also really good with nice staff,
But the mattress was so uncomfortable with springs coming out so it was impossible to sleep,
There was a party on the second night in cabin 27 Nextdoor until 2am and both contact numbers where turned off so we couldn’t contact anyone to complain,
I have contacted customer service on our return home to bring up these issues and they are extremely unhelpful refusing any sort of part refund for the poor stay we had