Lloyds Family Jewellery Reviews 

Easy ordering process, communication first class and keeps you informed on all the state of your order. Tracking process was very good. Would use Lloyds Family Jewellery again.

From ordering on line, to the delivery, Matthew kept me informed at every stage. The ring that I purchased for my wife, as a present for our Ruby wedding anniversary, is simply stunning. Thank you Matthew and everyone at Lloyd's family jewellers for putting a huge smile on my wife's face, and a gorgeous ring on her finger. Would definitely recommend to anyone.

Great quality earrings from Matt. Customer service was excellent also.
Will definitely buy again from Lloyds.

Loved my necklace but I feel the chain is very poor quality - broke after two months
Advised I could return at my own cost for it to be checked for manufacturers fault but prob just wear and tear 😢

Over the moon with my purchase. Came in lovely packaging & was free delivery. I am a very happy bunny.

Matthew was extremely friendly and helpful and kept me in the loop constantly about the shipping of my order. The pendant itself was really good quality and packaging extremely well. Will 100% use them again

Ordered a pendant online, received email the next day from Matthew advising that it was out of stock. Options given.. either different pendant or could have new one made. Opted for having one made, given realistic lead time and informed when dispatched. Item arrived safely and looks v nice.

Everything from start to finish was easy! Amazing service. They offered a substitute of my ring until I waited for mine to be ordered and delivered. Its come beautifully package. I was fully updated and informed. All correspondences had been quick
5* start service couldn't of asked for better. Thank you

My wife lost her eternity ring it had been in her posetion for over forty five years and we had been looking for a replacement ring over the past month. After looking on the internet we found that Lloyds family jewellers had a exstencive selection so when I looked up there reviews I was pleased to see that they were given a very positive review.I was able to place an order very easily and I was pleased to receive a email confirming my order along with the contact details and was able to talk to the sales manager Matthew he was very helpful in giving me assistance with the delivery process the ring came three days later Matthew kept me informed and my wife was very happy with the ring.I would like to say a big thank you to Matthew for his help and the way he treated me.
Kind regards
Paul Bostock.

I found a beautiful emerald ring on the website after searching for ages for one I really loved, and this one was perfect. Even better, it was in the January sale. I accidentally ordered the wrong size, but Matthew was incredibly helpful, he guided me through choosing the correct size and arranged the replacement with no fuss at all. The ring arrived the next day, beautifully packaged, and looks exactly like the images online. The whole experience felt very high-end from start to finish, and the customer service was genuinely excellent. I wouldn’t hesitate to order from this jeweller again…. And the emerald / diamonds came with a certificate of authenticity! Will be back.

Excellent customer service, from beginning to end. Matthew was so helpful and made the buying process so easy. Delivery was incredibly quick, packaging was lovely and the product is outstanding. Thanks so much Matthew!

Purchased a new ring for my partner after quoting the size she told me which was required only to find Matthew sent me a message suggesting it may be smaller than the size quoted. when the ring arrived it was a perfect fit so well done Matthew you were correct.
Merry Xmas James

Couldn’t be happier with the service I received from Matthew. I was kept up to date throughout the ordering and sending process. The ring is beautiful and exactly as described. Packaging is also very high end looking and really adds to the whole experience.

Superb communication from a lovely to deal with family business and an item purchased at a very competitive price point.
Would recommend highly - so much choice and after sales care is spot on.
Thank you Matthew.

Beautiful ruby ring, exactly as described.
Customer service is first class and I would highly recommend.
Thank you

Beautiful ring also lovely packaging
Quick delivery I ordered the wrong size got an email sorting this out straight away excellent company would definitely recommend and use again

I received an absolutely stunning engagement ring from Matthew. Perfectly packaged, excellent communication and a very clear and easy process from start to finish.
If you’re hesitant about buying from an online store..don’t be, Matthew will guide you through every step.
10/10

Was looking for something unique for my wifes birthday coming up. I was hunting for a natural emerald and natural diamond eternity ring and came across Lloyds.

Had a really good chat with one of the employees there over the phone and he spent the time answering every question I had about origin, type, quality and what I should look out for when buying emeralds.

Ordered the ring and recieved it a few days later well packaged and presented in a box.

Great item at a very good price .Arrived in very good and secure packaging. Excellent communication from Lloyd's throughout purchase The item itself was in excellent Lloyd's FJ designed box including a very impressive certificate of value - quite rare nowadays, normally have to pay extra. The lovely locket is in a protective plastic covering which I have not removed as item is Xmas present for wife ,which I am sure she will love along with Lloyd's designer packaging. All in all a great experience and I thoroughly reccomend Lloyd's as a first stop for purchases

very happy with the ring arrived on time very well presented with gift bag ect would 100% recommend lloyds great service from start to finish