LoanCare Reviews 

I didnt sign up for loancare but I will be selling my house now because my loan was sold to them. Terrible company removed me from auto pay and took 2 weeks to send me anything . Now despite them saying i shouldnt get late fees or negative credit reporting they are sending me letters saying I owe late fees! Congratulations I will be selling out before summer!

Worse company I've EVER DEALT WITH. Rocket Mortgage sold my loan to this SCAM OF A COMPANY. Been paying extra to my escrow but they were applying to principle. When escrow analysis came I called them on the mistake and had all my additional checks I sent with the memo ESCROW ONLY. MANAGER NEVER CALLED BACK. I had to get the BBB INVOLVED. I HAVE A MEDIATION WITH LOAN CARE & THE BBB on 10/6/22. This company is a scam and need to be shut down

Loancare has not processed two months of my payments blaming postal services. Every other company I deal with has received their payment, not Loancare! I think they expect us to pay online every month and still are holding my checks I sent. That's like paying my mortgage twice.
I am tired of excuses and blaming other people for not receiving my payments. If i cancel my checks they will charge ME for their inconvience. What a load of Cra#. This is like a scam company.
I expect results, not excuses.
I can not log into my account due to their issues, I can't get a live person on the phone and I am tired of waiting for a call back.
Loancare please explain you problems to me that are factual, NOT BECAUSE OF COVID OR TAX PAPERWORK! You are the provider and I am the customer.
I need results, now!

My loan was sold to Loancares, I did not choose them. We closed on a refinance in 5 months ago satisfying the loan. We found a house to which we would like to move and so we decided to sell. We are closing in 3 days and found out from our closing attorney yesterday that there was no "satisfaction of mortgage documentation" filed with the registrar of deeds. After two days on calls with them, my wife got someone who actually did research and divulged that this document was sent to my registrar of deeds two weeks ago, 4.5 months after closing. I called that registrar of deeds who told me that the only documentation that she had received this year, a 10 month span, was the record of the refinance mortgage, ironically filed on the day of closing. It's ironic that I see TV commercials daily about how much, despite the public health crisis of 2020, this company is doing for homeowners. For whomever they did my share, you're welcome. They sure as hell haven't done it for me. Avoid this lender AT ALL COSTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

My home loan was sold by Rocket Mortgage to LoanCare. I will never forgive Rocket Mortgage for doing this, because LoanCare is so so so terrible!

First, let me say I always have paid my mortgage on-time and usually for a little more than I actually owe. I have never been late and never underpaid. Rocket Mortgage serviced my loan for approximately 6 years and then sold it LoanCare.

LoanCare, for those who don't know, are both a loan management agency AND a Debt Collector. All communications from LoanCare include a notice that the communication: TO THE EXTENT THE FAIR DEBT COLLECTION PRACTICES ACT (FDCPA) IS
APPLICABLE, PLEASE BE ADVISED THAT THIS COMMUNICATION IS FROM A
DEBT COLLECTOR AND ANY INFORMATION OBTAINED WILL BE USED FOR THAT
PURPOSE.

If you call LoanCare to discuss your loan, you will hear a recording telling you that they are debt collectors and the line will be recorded in order to collect a debt.

Responsiveness so far from LoanCare is terrible. There is a reason they have such low reviews on most sites.

Unless you feel like dealing with Debt Collector, stay far away from LoanCare. I would also recommend staying away from Quicken Loans/Rocket Mortgage. They just may sell you loan to LoanCare and stick you with a bad company.