Locauto Group - Milano Portello Reviews 

gentilezza e professionalità dei dipendenti

Molto bravi e professionali

We had a very good experience retning a car in Milano. We got a good Car that we rented for a few days. We got good service when we picked up the Car and delivered the Car back.

The most important when we rent is that you can trust the people you are renting from. And this is people to trust. Next time we will rent car, from them agian.

Personale sempre cortese e servizio soddisfacente.

Ottimo servizio e personale. Veloce pick-up and drop off.

Ottimo servizio, prezzo competitivo, ritiro e consegna dell'auto rapidi con personale molto cortese.

Gentilezza e velocità

Ease of processes of getting and delivering the car. Staff very helpful and the car is new and in pristine condition. However, on the contract there is the address of delivery of the car, please change the address of delivery on booking.com. As it's easy to make a mistake and neglect the address on contact that will cost you money for parking when you go to the wrong address.

Facilità di prenotazione e convenienza + precisione a fine noleggio

Purtroppo avevo valutato come da accettazione on line la riconsegna alle 18,30 ma al momento del ritiro dell' auto mi viene comunicato che devo consegnare un ora prima entro le 17,30 ho dovuto saltare alcuni appuntamenti

Bella macchina, di cui però non mi è stato spiegato niente dei comandi, sono stata sveglia io a guidarla bene. Mi hanno accompagnato a fare diesel perchè il benzinaio da Locauto era introvabile. Professionali e gentili.

I would like to share my experience with Locauto in the hope that it helps other travelers.

I booked a car through DiscoverCars for June 27–July 3. I didn’t book directly with Locauto because their website wouldn’t let me select a 4:00 AM return time, even though this option is actually available. Had I booked directly, I could have uploaded my driving licence in advance and would have been informed that it did not meet their requirements.

When we arrived to collect the car, Locauto refused to accept my Ukrainian driving licence because the issuing authority is written only in Cyrillic. Although all my personal information is in Latin characters and I have rented cars in Italy, Greece, Croatia, and Spain for years without any issues, they would not make an exception, even if we purchased full insurance.

Because the booking was cancelled at the pickup time, DiscoverCars refused a full refund and offered only 50% as booking credit. Locauto did not provide any alternative solution.

We eventually rented a car using my sister’s licence, which was accepted. However, because it was a new booking made on the spot, it was much more expensive. We were also told that only a higher-class vehicle was available, even though I had reserved an economy car well in advance. This left us wondering what had happened to the original vehicle and gave us the impression that we ended up paying significantly more than necessary.

The communication throughout the rental was also disappointing. Everything had to be done by phone—there was no WhatsApp support or clear written instructions. We were repeatedly transferred between operators, given different phone numbers, and even told to call the office directly, only to reach another automated operator and be redirected again. It felt like customer service was stuck 10 years in the past.

The biggest issue came when returning the car at 4:00 AM. We wanted to confirm the procedure in advance because the office would be closed. The operator simply told us to leave the keys in the key box near the office, but when we arrived, there was no key box there. Other customers were also searching for it. Eventually, we discovered that the key box was actually located at a different office inside Terminal 1. We found it only by chance, not because of the instructions we received.

Overall, this experience was stressful, expensive, and poorly organized. Compared to other rental companies I’ve used in several countries, Locauto’s communication and customer service were far less convenient. Unfortunately, based on this experience, I don’t think I would choose Locauto again.

Andrea e Giacomo, sono sempre gentilissimi ed efficienti nel preparare l' auto, mi trovo molto bene con questa sede di Locauto.

Precisione e professionalità. Fantastici!

La macchina mi piace moltissimo il personale mi ha assistito sin dall’inizio gentilissimi cordiali professionali tutta la vita Lockout

Ottimo servizio e professionalità. Un grande grazie ad Ernesto e a tutto il team

Personale competente e disponibile. Veicolo ottimo

Ottimo servizio, comodità e gentilezza

servizio eccellente e impeccabile
assistenza unica

il personale è sempre molto disponibile e attento alle esigenze.