Dialock LTD Reviews 

Excellent prompt service in our time of need after break in

I was really pleased with service provided,I would like to say that the locksmith was vgood providing information to me

Fast efficient friendly informative knowledgeable and very helpful

Very pleasant locksmith renik and very perfessional and quick .defo get him again thanks hazel

Between ringing your company and the locksmith calling out to me,
It was fast and professionally done

Arrived on time, job completed quickly and with no mess

Your technician Yuri is a credit to his trade and to himself. Pleasant, patient and efficient. And all on a cold Sunday evening.

Quick service with a very helpful engineer.

Thanks so much for getting us back in our home on Christmas day couldnt have been more efficient

Fast, Efficient service. It was a very fast solution to my problem and I would recommend it to others

Was let down last minute by another company and gave this company a call and they were out within the hour. Excellent service and very professional.

Fantastic service. The Old folks locked out on Christmas day and they came out within 30 minutes and had them back in the house and the locks fixed. Very efficient , speedy and professional service. A hugh thanks to the guy who called out. Highly recommended.

Very professional and knowledgeable locksmith. He went above and beyond to get the part we needed to fix the door.

Fast response time and a really good and tidy job done of getting a broken door open and fixing it - it was a tricky job. Really happy with the service.

The man arrived at my door two and a half hours after I made the call to have my hall door lock changed, which is excellent.
He was thorough, professional and a gentleman.
I will recommend your company to my family and friends

Super friendly over the phone, help arrived in just over 30 minutes. Very friendly and professional

Hepful, fast job

They're costs don't include VAT!! I was quoted 108€ for the service then locksmith came, fixed door (no parts required) and cost he gave was 120€ plus VAT, he reduced once I explained the office had quoted 108€ but said VAT is not included. The website claims there are no surprises in their pricing but not quoting the VAT or even mentioning that it's not included is a nasty surprise for any consumer to get on receipt of the invoice.

You have now replied to my review to say you never hide VAT charges! - It is your website that does not mention VAT charges in the FAQ section as quoted below -
FAQ
How much does a locksmith typically cost?
We charge €108 for our labour plus any parts that might be required. Please note, every job a locksmith attends is different. The cost of the job as a whole can depend on the damage to your lock, whether you need a replacement lock, its security level etc. Please call us for a free no obligation quote.

I followed this up by phoning for a quote and I was given the same information - no mention of VAT then either.

You have now requested a copy of my invoice but where should this be sent? No name or email to contact, just an insincere response to a review which I suppose is consistent with the poor information or lack of information shown on your website.

Very happy with how quickly the phone was answered (evening time) and all that was needed was an Eircode. Someone then arrived in an hour abouts and we were sorted soon after, even though some parts needed replacing. A payment link was sent via email, so no cash needed.
All in all not something we had planned to spend our money on (who does!), but very happy with this company and the engineer and I would recommend them.

Very efficient and prompt service.