Lolablankets Reviews 

I placed an order during Lola Blankets’ “Christmas in August” sale on August 20, 2026. My order confirmation stated that, due to exceptional demand, orders could take up to 10 days to process before shipping.

I was patient and waited until well beyond that timeframe before contacting customer service. When I finally reached out, I was told that the sale had caused unusually high order volume and that orders could take up to 10 **business** days.

On September 1, Lola specifically told me that my order was “on track to be physically tendered to the carrier” by September 3. I was also explicitly told that if it was not handed over to the carrier by the end of September 3, Lola would **immediately process a full cancellation and refund** as I had requested.

September 3 came and went. My order was not physically tendered to a carrier, and I did not receive a shipping confirmation or tracking information.

Instead, I received another generic email saying my order was “almost on its way.”

On September 4, I again requested cancellation and a full refund. On September 5, rather than honoring the cancellation they had already agreed to process, I received another email asking me to reconfirm that I wanted to cancel and stating that I would forfeit the $50 gift card associated with the order.

At this point, I am tired of the games and delays.

The issue isn't simply that my order was delayed. Delays happen. The problem is the **inconsistent communication, missed commitments, repeated requests for additional patience, and failure to honor a specific written promise to cancel and refund the order if it was not physically shipped by September 3.**

Lola was very quick to take my payment, but considerably slower to fulfill the order or provide a straightforward resolution.

I have retained the complete email correspondence documenting everything above and have disputed the transaction with my bank.

As for the $50 gift card, I am not concerned about forfeiting it. After this experience, I have no intention of ordering from Lola Blankets again.

This was a horrible first impression of a company that markets itself as providing a premium experience. I would strongly recommend that Lola improve its fulfillment planning during major sales, clearly distinguish between calendar and business days, and—most importantly—honor its commitments to customers.

**I would not order from Lola Blankets again.**

Ordered a blanket a month back and never received it. My mom ordered a week after me and received hers. When I emailed them, it seems they never mailed it out but I was charged. Fred helped me and made excuses. Terrible customer service!

Ordered 3 blankets a month ago for going away presents for college. Everyone is now back at college but no blankets have arrived. I was told it was because they ran a sale and had inventory issues. Don't run a sale if you don't have the inventory - its not the customers problem!!

I bought a Lola blanket about a year ago, and if I’d known how much I’d love it, I would’ve gotten one a lot sooner. Earlier this month, I made my first purchase of Lola pillows. They’re the same fabric as the blankets and a perfect addition to our bedding. I couldn’t love them more.

We are a "blanket" family...I have at least one throw in every room, as well as my car. I can't tell you how many blankets I've purchased over the years, but definitely in the upper double digits. My first purchase with Lola was in November to give to my husband for Christmas. He loved it, and still does. In fact, he's very possessive of it, and when the kids come home (as they do), they're always trying to "borrow" it. Trust. They're that kind of blanket. Since then, I have purchased three more. Two as grad gifts, and one for myself. And, I'm not sharing. These are as good as they get. As far as customer service goes, I've never had to deal with them, as I've never had an issue. All I know is these feel as good as they look, and they wash beautifully. Just follow the laundry instructions and you'll be very happy. I bet you can't guess what my kids are getting for Christmas this year!

I placed my first order with Lola last November as a Christmas gift for my daughter. The blanket was way darker in color and she did not like it. I contacted customer service to get approval for the return/exchange. It was approved. The color she wanted was out of stock, so I was given a store credit. Once back in stock, I ordered the new blanket and an additional blanket. We are very pleased with the blankets we received. I just ordered 2 new blankets, and they arrived at my house. I opened the box but did not take them out of the plastic wrapping. I saw the animal collection was releasing, and my daughter and I decided we wanted those instead. I contacted customer service to return the new blankets within 3 days of receiving. Customer service approved my request and sent me the shipping label. They asked me to send them the FedEx tracking number once shipped. That same day, I shipped back the blankets and sent customer service a picture of the FedEX tracking receipt. I placed an order online for 4 of the animal collection blankets. Later that night, I received an email back from customer service saying that I have violated their store policies, including prior refund and/or chargeback disputes. As result, my account has been permanently restricted, and can no longer offer any refunds, replacements, or order support. They have cancelled my animal print blankets that I purchased and blocked me from calling customer service. I am so confused. My 2 returns were both approved by customer service and within guidelines and policies. I would give them zero starts if I could. Nobody is responding to my emails and I can't call anyone. I want to speak to a higher up. My customer service rep, BRITTINI, is wrong and something needs to be done to fix this. TERRIBLE CUSTOMER SERVICE!
What kind of company blocks customers from calling??? If I was violating policy for requesting a return and purchasing new blankets, they should tell me that, so I know in the future, but they are approving my returns, so to me, that's not a violation.

I am beyond frustrated with Lola Blankets and what they claim to be a “luxury” experience—because this was anything but. I just received a notification that my blankets are being sent back to your warehouse, which is absolutely unacceptable. For a company that markets itself as high-end, this level of service is honestly pathetic.

The sale clearly stated it applied to the spring collection only, yet you later opened it up site-wide. When I reached out, I did NOT ask to cancel my order—I simply asked to change my selection after waiting all this time. Instead of working with me, you completely disregarded my request and mishandled the situation.

This has been one of the worst customer service experiences I’ve ever had. At this point, I expect far better communication and accountability. I would like a phone call to resolve this immediately because this entire situation has been handled terribly.
Do better.

Absolute scammers! I placed an order a month ago for a blanket. They marked my order as "shipped" two weeks later and sent a tracking number. However, the order has never actually shipped. When I contact customer service I'm given the runaround and told they are experience extreme delays in shipping. So I asked for a refund because the product has not actually shipped. They said my order is "too far along in the process to make a refund." BUT IT HASN'T BEEN SHIPPED. The email responses are all exactly the same, form letters, that don't actually address the issue. Avoid this place!!!!

We love the Lola Blankets. Nothing feels more satisfying then to roll up and these amazing blankets