Lola's - Lola's Covent Garden Reviews 

300
•
TrustScore 4.5 uit 5

4,7

14-18 Neal Street, WC2H 9LY Covent Garden, GB

•

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Lees wat reviewers zeggen

Beoordeeld met 3 van de 5 sterren

The woman with the headscarf greeted me warmly and made me feel right at home, eagerly helping me choose and recommending cupcakes. However, my experience with the manager was quite different. I order... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Day in London, so arranged to collect 2 cakes in Covent Garden, fresh berries cake and chocolate fudge cake, both were absolutely amazing, both fresh,moist and both tasted delicious, package was bri... Toon meer

Beoordeeld met 5 van de 5 sterren

Ordered for our 90th celebration at recent exhibition. Wanted an impressive cake that was easy to serve and this was just perfect. Large scale,with bite service mini cupcakes that looked great... Toon meer

Beoordeeld met 5 van de 5 sterren

Another brilliant cake (Victoria sponge) for my daughter's 8th birthday! I've been getting Lola's birthday cake for my daughter for the last few years which she absolutely loves. The cakes are always... Toon meer


Bedrijfsgegevens

  1. Taartenwinkel
  2. ook in
  3. Afhaalservice
  4. Bakkerij
  5. Bakkerij voor bruidstaarten
  6. Cupcakewinkel
  7. Online voedselbezorgdienst

Over Lola's - Lola's Covent Garden

Geschreven door het bedrijf

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Geschreven door het bedrijf

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Contactgegevens

  • 14-18 Neal Street, WC2H 9LY, Covent Garden, Verenigd Koninkrijk

  • +44207 240 4249

4,7

Uitstekend

TrustScore 4.5 uit 5

300 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(300)

5.830 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

It was a real delight to order a Red…

It was a real delight to order a Red Velvet cake at Lola’s. The salesperson was very efficient and courteous. She also took her time to send me reminders and kept me posted about the status.
The cake was delectable- all the guests loved it and most importantly, my dearest daughter whose birthday we were celebrating.
Thank you so very much!

18 maart 2025
Beoordeeld met 5 van de 5 sterren

Dino cake

I am always blown away the how easy and fast it is to order your cakes. Year after year we order for our special occasions and the quality never disappoints. The staff is always very friendly and kind when I pick up my order. 10/10
My only disappointment is,I saw some new flavours online that we couldn’t costumise to a smaller cake size, so we missed out on a flavour that we would have preferred and instead chose a different one. It’s a shame that some cakes can’t come in smaller sizes.

12 februari 2025
Beoordeeld met 5 van de 5 sterren

Fabulous cake

I ordered a cake for the first time from Lola's to be delivered at home and it was fantastic and arrived in time before Christmas day which was intended for my mum's special birthday. Highly recommend the vanilla sponge cake and most likely buy another later this year. I know there was a small hiccup with delivery and have fed this back
to Lola's but wanted to add that the cake was delivered same day and the delivery man was wonderful. Thank you for making my mum's day as she loved it.

26 december 2024
Beoordeeld met 3 van de 5 sterren

Great cake, not the best pick up experience

Great cake. Disappointing pick up experience as rather brusque approach from lolas colleague. I did not have my phone with me and could not provide the order reference - i knew that i wouldnt have this and though it would be ok as the email I had been sent said that collection required "any one of order confirmation / ID card / credit/debit card used to make purchase". I had two of these so expected to be able to pick up cake with no fuss. Instead I received a disapproving lecture about how I must have the order ID. Eventually after describing aspects of the cake I was able to pick up.

If order ref is required in addition to one of the items from the list, this needs to be made clearer in the email. If not, then staff need to be made aware of what the email says is needed. Either way, a slightly friendlier approach may have encouraged me to use lolas again in future!

8 december 2024
Logo Lola's - Lola's Covent Garden

Antwoord van Lola's - Lola's Covent Garden

Hello Christian,

Thank you for taking the time to leave this review.

I am very sorry to hear about this, when collecting an order you would either need a copy of the confirmation email or a form of ID which matches the name on the order. I will pass this feedback onto our store to ensure we can improve this for the future.

If there is anything else I can help with please get in touch on hello@lolascupcakes.com

Kind regards,
Chris

Beoordeeld met 5 van de 5 sterren

Always good cakes

The cakes from Lola's always taste great. It was easy to order online and then collect in person. No waiting, it was ready to go. The cakes looked great and tasted delicious. Wish the black forest had a little more cherry in it but still good! I've also ordered their vegan cupcakes before and those were great, also.

27 oktober 2024
Beoordeeld met 5 van de 5 sterren

Deliciously baked chocolate cake … we…

Deliciously baked chocolate cake … we thought that it was abit on the small side at first for 8 servings, but seriously we could get more servings from the cake as it is very rich… but not too sickly rich . It was perfect in every way .

20 oktober 2024

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