Lola's - Lola's Selfridges Birmingham Reviews 

Delicious cake. A little expensive but worth it.

I am totally satisfied with the service

Love Lolas cakes,
Tiramisu flavour has real mascarpone icing like how it should be and not cream or cream cheese like most cheaper versions by others.

The cake is always amazing .

Ref Lola Cup Cakes - Selfridges, Bullring, Birmingham.

I would like to take this opportunity to pass on my sincere thanks to your staff who served me today, (Wednesday 23rd July). The staff that served me were Simran and her colleague, (did not capture colleagues name).

They were both polite, professional, helpful and in short are a massive asset to your organisation.

They have both made a lasting impression and deserve the highest amount of praise and reward for their efforts.

Most retail staff just go through the motions when serving you, but Simran and her colleague went beyond and really were knowledgeable about your product range. I ordered 5 small cakes for a birthday present, and they professionally prepared my order, and I want to thank them for their efforts.

Great prior experience before
Tasty cupcakes
And cakes
Good customer service

She picked it up with her gloved hands and not the tool you are supposed to use. So she managed to smear icing from other nearby cupcakes on something meant as a present. Two out of four cupcakes for one box were smudged. In the other box she smeared one of the cupcakes.

Very few of the staff members are customer focused at this Lola's cupcake. I have several times been served with a sigh and as if I am an inconvenience. I am done buying at Lola's cupcake in Selfridge's in the Bull Ring Shopping centre.

When I was a child I used to read stories that included cakes or tea parties in books and wonder andimagine what those cakes tasted like? Well that's why I now buy cake slices and cup cakes only from Lola's. Wonderful cakes and the staff are so so lovely and give great recommendations so I am always finding new favourites

Thank you for the amazing birthday cake — it was absolutely delicious!
Your service was friendly, prompt, and professional.
Can’t wait to order from you again! 🎂✨

Far too sweet, we have to give away all our cake as it was inedibly sweet for us. We paid £160 for our cake for only to give it away.

Never disappointed with the cakes we get from Lola's thay are amazing and very tasty.

We had the Kunafa cake, it was so nice!! 10/10. I was unsure because the cakes I usually get are the fruit ones/naked cakes. This was different but perfect in every way. Pistachio Kunafa in the middle and chocolate buttercream. Perfect!

I’ve been ordering from Lolas for 5 years now and onnest I couldn’t recommend them enough family and friends are now using Lolas for cake and cupcakes after tasting and seeing my kids birthday cakes my little girl who sadly passed away 6 years ago Lolas always been there for me by doing a great job on her cake see you guys soon for another on the 25.7 2025

Team were super lovely and helpful

Fantastic !

Great tasting cake and looked exactly like the picture. My sister loved the cake. We added a topper. We would definitely order again from Lola’s. Communication regarding availability of the cake on the day was excellent and in store customer service was excellent (Selfridges Birmingham).

Only negative is the delivery costs, hence why we collected in store. Also for NHS colleagues you can receive 10% off if you email proof of NHS employability.

One of the best shop for cakes great experience

Best ever Pistachio Kunafa Chocolate cake!
Sponge was so fresh and the flavours were off the chart.