Lola's - Lola's Waterloo Reviews 

191
TrustScore 4.5 uit 5

4,5

Waterloo Underground Station, Exit 2, Lower level, Waterloo Road, South Bank, SE1 7LT London, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The cupcakes and brownies are delicious and affordable too! I haven’t tried their full sized cakes (yet…) but I really want to. Honestly the icing, toppings and cake are sooo yummy. I especially love... Toon meer

Beoordeeld met 5 van de 5 sterren

I will order again from Lola's , the delivery was quick, I had spoken to customer service rep a few days ago and her reassurance on how long it takes to deliver was reassuring. The cake was so well... Toon meer

Beoordeeld met 3 van de 5 sterren

There is no doubt that your cakes are great which is why I always order from here whenever someone has a birthday. But the day of my birthday I had to quite literarily fight for a free cupcake because... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Everytime we visit London we always have to have a Naked Victoria Sponge Cake on Order. Absolutley Gorgeous. On this occassion i had my wifes Birthday Cake booked to pick up from Waterloo but our Trai... Toon meer


Bedrijfsgegevens

  1. Taartenwinkel
  2. Bakkerij
  3. Cupcakewinkel
  4. Online voedselbezorgdienst
  5. Afhaalservice
  6. Bakkerij voor bruidstaarten

Over Lola's - Lola's Waterloo

Geschreven door het bedrijf

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Geschreven door het bedrijf

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Contactgegevens

  • Waterloo Underground Station, Exit 2, Lower level, Waterloo Road, South Bank, SE1 7LT, London, Verenigd Koninkrijk

  • +44203 318 1629

4,5

Uitstekend

TrustScore 4.5 uit 5

191 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,5

Alle reviews

(191)

5.690 reviews in de afgelopen 12 maanden

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Beoordeeld met 3 van de 5 sterren

Good cakes but..

There is no doubt that your cakes are great which is why I always order from here whenever someone has a birthday. But the day of my birthday I had to quite literarily fight for a free cupcake because the lady at the counter didn’t believe me. Why isn’t this automatically in your systems?

8 mei 2026
Logo Lola's - Lola's Waterloo

Antwoord van Lola's - Lola's Waterloo

Hi Alexis,

Thank you for taking the time to leave your review about your recent visit with us in store.

I am sorry to hear that you were disappointed with the service you received when claiming your free birthday cupcake reward.

We have recently transitioned to our new rewards club programme, which you can find out more here: https://www.lolas.co.uk/pages/loyalty-program

Birthday rewards are issued on your birthday and only once per year and you will receive the points equivalent of 1 regular cupcake to your account, which you can redeem instore or use towards an online order. If your birthday is added within 30 days of the date, the reward may be delayed for fraud prevention purposes.

You cannot be given a birthday reward without providing us with your birthday. Having checked your account, there is no birthday attached to your account, but this has been added now.

I will be sure to pass this feedback to our store for them to review.

If you would like to discuss your feedback with us any further please do not hesitate to contact us directly at hello@lolascupcakes.com.

Best wishes,
Mahir

Beoordeeld met 5 van de 5 sterren

The cupcakes and brownies are delicious…

The cupcakes and brownies are delicious and affordable too! I haven’t tried their full sized cakes (yet…) but I really want to. Honestly the icing, toppings and cake are sooo yummy. I especially love the chocolate hazelnut cupcake and the cookies and cream/cookie dough brownie! Customer service is great! Staff is polite as always.

7 mei 2026
Beoordeeld met 3 van de 5 sterren

Lovely cake for a birthday

Lovely cake for a birthday that evening - there waiting when we went to collect it. Still a bit disappointed that there was no way to change even the colour of icing on a vegan cake, seems like you're just a bit too lazy to bespoke orders. You could have sent us better directions to our pick-up point underneath Waterloo station too, we were unfamiliar with the station and took a while to find you.

12 maart 2026
Logo Lola's - Lola's Waterloo

Antwoord van Lola's - Lola's Waterloo

Hello Peter,

Thank you for taking your time to share your feedback with us today.

We're very happy to hear that everything with the cake and we're very sorry that other factors in your experience meant that this fell short of a 5-star review.

We always provide instructions along with a photo of our store locations on the store page on our website and would recommend calling the shop directly if you find that you are unable to find us with those instructions, but I will also be sure to pass your feedback on to see if we may be able to improve on these instructions for the future.

We are sorry to hear that you feel our team is 'too lazy to bespoke orders'.

Our bakers work very hard to provide high-quality fresh cakes every day to a large number of customer and stores across London, Birmingham, and Manchester, all coming from the same small bakery in North West London.

In order to provide a more bespoke service we would have to significantly slow down this process to ensure that we can meet both the technical demands of making the cakes as well as ensuring that your order is appropriately labelled with a bespoke ingredients and nutritional label to ensure compliance with Natasha's Law.

Unfortunately this is not something we can offer while ensuring we can meet both the demand and very competitive value that our customers expect but I will be sure to pass your feedback on to the relevant teams on this as well.

If you have any more feedback you may like to discuss with us you can always reach us directly at hello@lolascupcakes.com.

Kind regards,

Beoordeeld met 5 van de 5 sterren

The cake was fresh

The cake was fresh, beautifully made, and enjoyed by everyone. Delivery to Lola’s was on time and the collection process was very smooth. When I asked to have a quick look at the cake before leaving, I was advised they couldn’t open the box due to their contamination guidelines. I hadn’t come across this before, but everything else was great and I was very happy with the overall experience.

11 maart 2026
Beoordeeld met 5 van de 5 sterren

Great experience best cake ever

Great experience best cake ever. Super moist and tasty

Loved the dairy free cake. I’m dairy free and this is hands out the best one yet.

A bit pricey but I expect that for such a quality product

16 februari 2026
Beoordeeld met 3 van de 5 sterren

The gluten free cake is heavy and not…

The gluten free cake is heavy and not that nice compared to the cupcakes that are gluten free

22 februari 2026
Logo Lola's - Lola's Waterloo

Antwoord van Lola's - Lola's Waterloo

Hello Alan,

Thank you for letting us know about your experience.

I am so sorry the cake was heavier than expected compared to our cupcakes, we will pass your feedback onto the relevant department to review for the future.

I will email you shortly so we can discuss this further.

I hope to hear from you soon.

Best wishes,

Alice

Beoordeeld met 5 van de 5 sterren

Lolas always deliver on delicious…

Lolas always deliver on delicious cakes.
I have been getting lolas for many years, for all different occasions. Birthdays, anniversaries... lolas never disappoints.
Cakes are always freshly made and so delicious.
Thankyou Lolas for making our Family occasions even more special.

27 januari 2026
Beoordeeld met 5 van de 5 sterren

Yummy cake

Yummy cake. I picked up the cake from waterloo station. Good packaging.

21 december 2025
Beoordeeld met 5 van de 5 sterren

I ordered the dinosaur cake for my…

I ordered the dinosaur cake for my dino-obsessed son's 4th birthday - it was brilliant! So delicious, very generously sized, he was thrilled! It was ready to collect in the morning of the day I had specified and I got an email telling me it was ready. Very easy collection and lovely people. Will definitely order again for birthdays!

5 december 2025
Beoordeeld met 4 van de 5 sterren

Always nice

I'm not going to give 5 stars because it was missing a bit of filling but lola always does nice cakes and great flavor.

8 november 2025

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