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1,8

Slecht

TrustScore 2 uit 5

17 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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1,8

Alle reviews

(17)

17 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Beware of this company they are scammers

Absolutely terrible company ordered a dress arrived looked nothing like picture on website wanted to return was told I would have to pay £10 to return or I could keep dress and be issued a voucher. Thought I would give them another try with voucher ordered different dress on 18th April which I still haven't received every time I contact them they send generic email mail saying they will look into it.
Still not resolved.
Beware website is very misleading items come from China. Customer service is horrendous they don't help my order is still outstanding.

17 juni 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

TERRIBLE COMPANY

Can’t believe reading all the other reviews that they are saying exactly the same as my experience. This sort of business should be shut down.
The quality of my order was inferior, oversized and very basic I repeatedly emailed them with them bartering with me until I accepted a 50% refund. This is not materialised after my many emails. I should have read these reviews before ordering. STAY AWAY FROM THIS WEBSITE.

13 februari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Don't ever buy from this organisation

Don't ever buy from this organisation. Poor quality and when asked for return offered me a full refund but never got any money from them. Constant promises but no money. Avoid like the plague.

15 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

This company is an absolute SCAM

This company is an absolute SCAM. Inferior product , and offered 30% refund - which has yet to materialize. Surely this company (and advertising the same product under other company names) should be investigated. When I see them advertise anything I put up a Buyer Beware message. Scandalous.

6 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

DO NOT BUY from this company

DO NOT BUY from this company. Quality of clothes is poor, when you eventually receive them. They do respond relatively quickly to emails but they do everything they can to keep your money. Returning clothes is problematic and cost £10 to return. For me it’s the poor quality and shape of their clothes. I also bought a necklace which looks great in the photo but cheap and tacky in reality.

2 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor quality and no refund

I bought a £39.99 dress from London Alice. It was really poor quality. They shipped it from China and then refused a refund. Do not buy from this company. The glossy photos do not match the product.

24 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Don’t buy from this company

Don’t buy from this company, a complete scam! I ordered a dress which took 3 weeks to arrive. I wanted to send it back due to it not suiting me.I requested for the return address and said I would send it back at my cost. But after loads of emails back and forth they will not allow me to send it back to get a full refund. They are now offering 50% of my cost back. What a joke! Please don’t but from them!!!!!!

23 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

What a waste of time and money

What a waste of time and money, this dress is the cheapest material possible. It is shapeless and oversized and just awful. Don't waste your money the returns policy is so bad

14 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Horrendous quality and impossible to return

Not cheap yet arrived and make Shein look like high quality. The website is a scam, not reflective of the items in the slightest. Return costs are so high you can't send items back. Despite being named Alice London, you have to pay tracked return to China in order to return.

13 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Alice of London

Alice of London - awful experience don’t buy from them. Dress arrived and is nothing like the Instagram Advert or website. I did check the website and returns policy before ordering as I was sceptical. I should have know better but loved the look of the dress. Cheep material, white stitching on a colourful dress, no structure, design not as seen on site, sleeves were different etc. I asked for a refund if I sent at my cost back to China!! Protracted e mails backward and forwards offering me to keep it and get a voucher / gift. I wanted my money back and was happy to return the item as I wouldn’t sell onto someone else and that is now just going to be recycled. They refused a full refund and eventually offered me a 50% refund. Buyer beware. Looks like a quality London brand, prices are not that and neither is their product or values.

12 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor quality

Poor quality, bad sizing. No return info, just told to email. Got auto response requesting further £10 payment and they would send another size. Responded that wanted to return and get refund. Sent same email again. Responded again that wanted refund and got email stating they were a small family run business and would offer me free postage for return. Responded that I agree to this. Received further email asking what size I wanted another dress in. ABSOLUTE SCAMMERS. Do not buy anything from them!

25 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

nothing like the picture on the site

Ordered a dress, took ages to arrive. When it came it was squashed into a plastic envelope. It didn't resemble anything like the picture on the website and the quality was shocking. I fell for this being a London store, it's not !

3 april 2026
Review zonder uitnodiging

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