I invested £1k in 2018, which has resulted in an investment worth £356 in 2026. Over that period of time, the housing market has not lost 66% of value, so I can only surmise that this whole thing has... Toon meer
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Lees wat reviewers zeggen
Invested 5 years ago on a property and despite the nice write up they suddenly devalued it with no explanation. Invested £250 and it is now worth about £4. Since when does a property lose nearly 100... Toon meer
I'll keep it short - avoid at all costs. These guys are absolute jokers who clearly have very little knowledge or understanding on how to build and manage a property portfolio as can be seen by t... Toon meer
Bedrijf heeft geantwoord
Confusing return analysis combined with seemingly distorted selling exchange where nothing can be sold for anywhere near its suggested market value creates a platform of complete distrust. Addit... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
London House Exchange is the UK's leading fractional property investment platform and the world's first and leading stock exchange for individual properties. LHX has £120m of assets under management and over 8,000 investors from over 80 countries. Since inception, £55m of property shares have been traded on the FCA-regulated trading exchange, the only one of its kind for individual residential properties.
Contactgegevens
55 Baker Street, W1U 7EU, London, Verenigd Koninkrijk
- +442036965600
- support@londonhouseexchange.com
- londonhouseexchange.com
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459 reviews
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The monthly charge is unacceptably high
The monthly charge is unacceptably high. Not suitable for small investors like me, that got trapped in the platform before it was introduced.
4 mei 2021
Antwoord van London House Exchange (formerly Property Partner)
Dear Customer
Thank you for your review. The annual AUM fee of 1.2% and the monthly account fee of £1+VAT are well within industry benchmarks. Investors were given a 6 month period to sell their shares and completely avoid paying the AUM fee.
If you would like to speak to the team about anything, please don’t hesitate to get in touch with us at support@propertypartner.co.
very good
very good , always good due diligence with this company . the place to buy form 5 star
9 april 2021
Antwoord van London House Exchange (formerly Property Partner)
Dear Customer
Thank you for your review. We’re pleased to hear that you are satisfied with our service.
If you would like to speak to the team about anything, please don’t hesitate to get in touch with us at support@propertypartner.co.
Property without the pain
Property Partner is the oldest, and largest property crowdfunding platform in the UK. I've been an investor for just over five years. Over that time, I've seen good and bad times in the market.
The website has never crashed, or been unavailable, whenever I've signed in. It's clear and easy to navigate.
If you fancy dipping your toe in the water of property ownership, without the hassle of actually buying a second property, then crowdfunding could be for you.
8 april 2021
Antwoord van London House Exchange (formerly Property Partner)
Dear Gary
Thank you for your review. We’re pleased to hear that you are satisfied with our service.
If you would like to speak to the team about anything, please don’t hesitate to get in touch with us at support@propertypartner.co.
The market is recovering after crisis - this portal too.
This service offers an opportunity to buy fractions of properties and enjoy a passive income from dividends and capital growth.
The property market wasn't easy recently, but it's recovering. Some properties were not let, but had some maintenance costs and this explains loses. I see the company is putting a lot of efforts to maximise the value for us. We need to remember it's basically a trading platform - so whether we make profits or losses depends on our decisions, market conditions, supply and demand.
8 april 2021
Antwoord van London House Exchange (formerly Property Partner)
Dear Joanna
Thank you for your review. We’re pleased to hear that you are satisfied with our service.
If you would like to speak to the team about anything, please don’t hesitate to get in touch with us at support@propertypartner.co.
AVOID AVOID AVOID
If you want to throw money down the drain then this is the company to go for! I have lost money and gained zero. There are so many other platforms out there that are FAIR and not just for the higher investor. Shame on you Property Partner, I cant wait to get away from you. Unfortunately my property shares have dropped so low it just would not be financially viable. I had such high hopes with this company. So disappointed.
7 april 2021
Review zonder uitnodiging
Antwoord van London House Exchange (formerly Property Partner)
Dear Amanda
We’re sorry you feel this way. The unrealised loss you’ve faced is in no way indicative of the performance of the overall portfolio. As we discuss openly and in great detail in our announcements to all clients, the Resale Market is trading at discounts to the underlying value of the properties. You can read our latest announcement here: https://www.propertypartner.co/blog/march-2021-portfolio-update/
For the vast majority of our clients that are currently electing to hold their investments, the properties in which they are invested remain sound medium and long term investments.
Where we have sold properties on the open market on behalf of our clients, the average return has been 5.4% p.a. You can see this here https://www.propertypartner.co/s#/selling-record
If you would like to speak to the team about anything, please don’t hesitate to get in touch with us at support@propertypartner.co.
Very nice site
Very nice site! In the past years i havent seen so many new cases on the site but there's plenty already
7 april 2021
Antwoord van London House Exchange (formerly Property Partner)
Dear Anders
Thank you for your review. We’re pleased to hear that you are satisfied with our service.
If you would like to speak to the team about anything, please don’t hesitate to get in touch with us at support@propertypartner.co.
Website performance poor maybe as…
Website performance poor maybe as trading resumed at 11am but Robot software unresponsive on attempt to purchase.
7 april 2021
Antwoord van London House Exchange (formerly Property Partner)
Dear Andy
Thank you for your review. This is partly due to the volume of activity on the platform once the Resale Market reopened for trading after material announcements were made on the portfolio, which you can ready here: https://www.propertypartner.co/blog/march-2021-portfolio-update/
The Resale Market nonetheless has run smoothly and all trades were executed in a timely fashion.
If you would like to speak to the team about anything, please don’t hesitate to get in touch with us at support@propertypartner.co.
Changes to fees mean I'm now stuck.
Property Partner does allow you to access a variety of property markets with very little initial capital, this was great in the early days when you paid a fee per transaction, then could rely on a modest cut of the rental fees. Unfortunately now they've taken my money they've changed the fee structure (you now pay money per month for their "services") and suspended dividends to ensure I get zero income at all from nearly £1500 invested. This has meant I'm no longer investing through their platform as its essentially "dead" money for the time being.
Stick your money in a bank account you'll (probably) get a better return!
6 april 2021
Review zonder uitnodiging
Antwoord van London House Exchange (formerly Property Partner)
Dear Sam
We’re sorry you feel this way.
56 of our 109 properties are now paying dividends, with an average dividend yield of 3.6% p.a. (after deduction of the AUM fee) based on Resale Market share prices. Across the entire portfolio, including those not paying dividends, the average dividend yield is 2.3% p.a. (after deduction of the AUM fee).
The average dividend yield of the top 10 dividend-paying properties is 5.3% p.a. (based on Resale Market share prices). Review dividends for all properties here (sort by "Dividend at Buy Price").
If you would like to speak to the team about anything, please don’t hesitate to get in touch with us at support@propertypartner.co.
I am currently taking out my…
I am currently taking out my investments and though I have been with Property Partner for 5 years I will be leaving with 24% less money than I invested. My investments with Hargreaves Lansdowne have increased by 33% in the same period
25 maart 2021
Review zonder uitnodiging
Antwoord van London House Exchange (formerly Property Partner)
Hello Sean
We are sorry to hear that you are leaving us. Like all investment exchanges, our platform relies on plurality of investors' views. Whilst you clearly feel it is time to sell, others have bought your shares at a price that they believe is attractive.
Despite the obvious difficulties of the last year, you are leaving at a time when there is a great deal of positive news for our clients' investments. Here is our latest Quarterly Performance Update. https://www.propertypartner.co/blog/march-2021-portfolio-update/
If you would like to speak to the team about anything, please don’t hesitate to get in touch with us at support@propertypartner.co.
Avoid; you won't make any money.
As with many others, I was an early investor. I like the concept. Unfortunately they could not scale fast enough and so needed to compensate with higher fee levels. The fees are not comparable to market; the AUM fee of 1.2% of PV is higher than comps, and property & mgmt, maintenance & servicing fees etc are charged on top. The total gross to net leakage is therefore significant.
It is clear that the platform's interests are not aligned with investors'. The platform needs to earn fees through AUM deployment. An investor is seeking to make a return - through a combination of dividends & value appreciation however I suspect the average return across the oft-quoted 9,000 investors is somewhere between dismal and nil. Without a liquid secondary market this is effectively a long-term commitment to fund the PP platform.
Liquidity in the secondary market is poor and pricing is inefficient, as evidenced by the relationship between "valuation" and secondary market transaction values.
Can you acquire stakes in property at a discount to RICS valuation on this platform? Maybe.
Can you actually realise that discount? Will the platform still exist when it comes to sale? Will they actually sell or will they find a way to feather AUM? TBC.
Do I trust the platform to manage my money in a bona fide manner? No.
Caveat emptor.
Full disclosure - I have been invested for >5 years, initially with £30k with a view to increasing allocation over time. I have now reduced to £5k which is locked in assets which are trading at a significant discount to acquisition price.
23 maart 2021
Review zonder uitnodiging
Antwoord van London House Exchange (formerly Property Partner)
Hello Tim
We understand the points you make and it is your prerogative to trade your investments with us as you see fit. Despite the obvious difficulties of the last year, there is currently a great deal of positive news for our clients' investments. Here is our latest Quarterly Performance Update. https://www.propertypartner.co/blog/march-2021-portfolio-update/
You express doubts about client returns - the vast majority of our clients have chosen to hold their investments through the recent period of uncertainty and their ultimate returns will have much to do with the timing of their exit. You can see from our Selling Record that where clients hold investments to the point of property sale, the average total return is very strong: currently 5.7% p.a. https://www.propertypartner.co/s#/selling-record
If you would like to speak to the team about anything, please don’t hesitate to get in touch with us at support@propertypartner.co.
Wouldn't recommend
The original business model didn’t work and it was a case of either introduce new fees to generate extra revenue, or the company wouldn’t have been a going concern.
They therefore introduced new fees and you can read the previous comments and see they annoyed a good number of its users (myself included). No doubt someone will be along shortly to tell me the fees are comparable to the industry average. The fees are far worse for smaller investors and you’re left with situation to either sell at a massive discount on the resale market, or watch your investment slowly get eaten away by fees. The fees on a £250 investment are ridiculous, anyone investing a smaller amount wouldn’t have done so if they knew the new fees were to be introduced.
I’ve been waiting patiently to get my money out at the five-year anniversary. Those dates were pushed back due to COVID. Some properties they are now trying to sell are not selling at the value quoted on their site (the same value they’ve been basing their AUM fee on) so in some instances are being pushed back a further 12 months. While that’s great for them as they can continue to charge fees, it’s no great for the investor that wants out.
If I trusted them, I’d be snapping up bargains on the resale market, but ever since they introduced their new fees I don’t trust them. Property prices have gone up considerably since I first invested, but I’ll be glad if I can eventually get out at break-even. Overall a rather negative experience
16 maart 2021
Review zonder uitnodiging
Antwoord van London House Exchange (formerly Property Partner)
Hello Mark
We understand the points you make and it is your choice to trade your investments with us as you see fit. Despite the obvious difficulties of the last year, there is currently a great deal of positive news for our clients' investments. Here is our latest Quarterly Performance Update. https://www.propertypartner.co/blog/march-2021-portfolio-update/
If you would like to speak to the team about anything, please don’t hesitate to get in touch with us at support@propertypartner.co.
The implementation two years ago of a…
The implementation two years ago of a new fees policy really hit small net worth investors like myself. Up until that point I was very pleased with the return I was getting on a very modest investment, which was outperforming my ISA at the time. The new fee structure wiped out around half of my monthly dividend. While I do not blame the company for the complications of covid, I am not sure I would recommend this approach now for anyone with just small sums to invest as it was initially advertised.
5 maart 2021
Antwoord van London House Exchange (formerly Property Partner)
Hello Customer
Thanks for your review and we understand the points you make. Despite the obvious difficulties of the last year, there is currently a great deal of positive news for our clients' investments. Here is our latest Quarterly Performance Update. https://www.propertypartner.co/blog/march-2021-portfolio-update/
If you would like to speak to the team about anything, please don’t hesitate to get in touch with us at support@propertypartner.co.
Great peer to peer property platform
Easy to use platform, easy to diversify your portfolio and manage risk. Most importantly great customer service and team behind!
2 maart 2021
Antwoord van London House Exchange (formerly Property Partner)
Dear Laurent
Thank you for your review. We’re pleased to hear that you are satisfied with our service.
If you would like to speak to the team about anything, please don’t hesitate to get in touch with us at support@propertypartner.co.
Property Partner has helped me become a better investor
Property Partner (PP) is a data-driven platform that provides a wealth of information on the individual properties, market conditions and investing strategies. Investors are kept updated on what is going on with individual properties, especially the impact of the Covid 19 pandemic. Investing with PP has helped me gain a greater understanding of the stock market and also the impact of value investing. Recently, PP provided data on the benefits of placing bids as opposed to just buying shares at the “buy price”. This has been a true eye-opener for me as I have come to realise that by buying shares at a reduced cost I can get more shares for my money, and so receive greater returns. It’s also a lot of fun!
PP even organises my portfolio dashboard so that I can see which properties are doing better and this has shown me that bidding at lower prices has led to better returns.
However, while PP provides the platform for investing in property in the UK, I believe it is my responsibility as an investor to do the proper research, including outside the platform, in order to make better investment decisions.
PP doesn't sugar-coat anything and so I always feel I am getting accurate and truthful information.
I would recommend PP because the team are knowledgeable and always polite in their communications. The platform is well organised and they are always seeking ways to improve the way they do things.
However, property investing is necessarily a long term strategy and requires patience to achieve optimal results. I have been investing with PP for almost 18 months and with my new investing strategy and the opportunity to purchase shares at heavily reduced prices right now, I am looking forward to even better results in the coming years.
1 maart 2021
Antwoord van London House Exchange (formerly Property Partner)
Dear Judith
Thank you for your review. We’re pleased to hear that you are satisfied with our service.
If you would like to speak to the team about anything, please don’t hesitate to get in touch with us at support@propertypartner.co.
There's nothing in it for the investors
I signed up thinking this is a magnificent idea. I want a £1m Thames-side flat, but I can only afford 1/10th of it. So here I can have a share in a property. What's more, I can diversify and have lots of shares in a property. GREAT. What a fantastic idea.
So I put money onto the platform. I excitedly looked at the properties. I happen to prefer non leveraged investments. Found one. BINGO. Looked at the rent, £18k on a £475k place, sounds ok. Looked at the cost breakdown and 6k went on AUM. Absurd. £2k went on lettings and management. Well, who's managing it? The guys we pay £2k to or the guys we pay £6k to? Then a host of other fees, essentially leaving the investors with £1.7k from the £18k rental. Madness.
Effectively you own a £475,000 asset that pays you £1,700 a year.
You look at the secondary market and there's no size in there. Previous sales all seem to be £45 here, £26 here --ooooh £100 there.
Disappointingly, I will now withdraw my money without making an investment.
19 februari 2021
Review zonder uitnodiging
Antwoord van London House Exchange (formerly Property Partner)
Dear James
Thank you for your interest in our platform. Our investment proposition, offering fractionalised ownership in a wide selection of high quality, professionally managed properties, a fully regulated Resale Market and monthly income, is unique in the property industry.
Whilst you have not invested, we have more than 9,000 clients who have and hold investments with us.
The property you mention is in London, characteristic of high values and low rental yields. Many investments in our portfolio generate higher rental yields and dividends.
Management fees are paid to third party companies covering day to day management and lettings. We have negotiated competitive terms with professional managing agents relative to what buy-to-let investors would pay.
Property Partner charges an assets under management fee (AUM) of 1.2% p.a. This helps cover the costs of strategically managing our clients' investments, running the technology platform, investment analysis and reporting, and providing customer service.
We pay cash rebates to investors on portfolio holdings above £25,000, reducing the cost of the AUM fee to 0.7% on these amounts. The net revenue that Property Partner receives after this rebate is below 1% p.a. of total investment value, which is well within industry benchmarks.
Other property SPV costs include repairs and maintenance, insurance and corporation tax payable on profits. These are payable by buy-to-let landlords and the long term average net income is typically comparable to what we deliver. Our prudent approach to management and a central provisions fund means that cash is always available to cover expenditure and periods of vacancy, reducing the risk of financial shocks relative to direct ownership. Property Partner has never asked shareholders to cover operating expenses.
You make derogatory comments about our Resale Market, but it is industry-leading and in the last 12 months, our clients have traded over £3.5m of shares. Many clients that have bought over that period have done so at historically low prices for property assets retain very strong investment fundamentals. Where you have focused on reasons not to invest, others have seen real opportunity. In total, more than £43m of shares have been traded, that's well over 50% of all equity investments.
Invest in REITs instead of Property Partner
Like many others have said, it started out well but turned into a great disapointment. I have tried many many services in alternative finance (20+) but Property Partner turned out to be among the worst.
I dont like how they advertised the platform with low fees, attracted investors, and then once we're locked in they suddenly raise (and introduce) lots of new fees. These new costs obviously reduce return and hence the value of your investments.
Just look at the chart at their webpage, the property valuations have been in the worst bear market for a very long time (through their site). This have been strongly affected by their decision to add lots of new fees.
The reasonable thing for them to do would have been to only add the new fees to investments that were made after the fees were introduced. We investors entered into a deal with them on one set of terms and are now in a completely different situation that we werent able to negotiate or accept.
Now we are locked in and we can sell our investments at a huge loss or wait for years to hope for exit.
Im sure they will answer to this post with their standardized pitch.
My recommendation to all of you who read this is DO NOT lock yourself in with Property Partner.
Just select Real Estate ETFs which have much better liquidity and less fees. Especially if you are a small investor.
17 februari 2021
Review zonder uitnodiging
Antwoord van London House Exchange (formerly Property Partner)
Dear Peter
Yours and similar points have been made by a small number of other reviewers, but the vast majority of our over 9,000 clients are acting to the contrary. They are holding their investments with us; they understand that the fees we charge are reasonable and necessary to provide the services that we do. We are an FCA regulated professional investment management business and are always happy to discuss all these points you make by phone or email.
Property Partner charges an assets under management fee (AUM) of 1.2% p.a. This helps cover the costs of managing our clients' investments, running the technology platform, investment analysis and reporting, and providing customer service.
We pay cash rebates to investors on portfolio holdings above £25,000, reducing the cost of the AUM fee to 0.7% on these amounts. The net revenue that Property Partner receives after this rebate is below 1% p.a. of total investment value, which is well within industry benchmarks.
In no sense are investors locked in. More than £43m of shares have been traded on our FCA regulated Resale Market, that's well over 50% of all equity investments. In the last 12 months, our clients have traded over £3.5m of shares, meaning those clients were able to sell their investments at prices that they personally selected. Pricing has been lower than historic levels during the Covid crisis. Investors are also able to exit at the fair market value of the property via the 5 year anniversary process. You can read more about this here https://www.propertypartner.co/blog/5-year-exit-mechanic/, and view our selling record here https://www.propertypartner.co/s#/selling-record.
A fee of below 1% p.a. is comparable to REITs, which trade on public exchanges, along with the real estate ETFs which invest in these. We publish historic revenue and costs on every property - this level of disclosure and the control given to investors through our 5 year anniversary process and shareholder votes for other events, are well beyond any REIT or other property fund.
Most REITS invest in commercial property and many have needed to suspend dividends since the onset of the pandemic which has devastated the retail, leisure and office sectors. Commercial property funds have stopped redemptions to avoid having to sell assets in distressed circumstances to repay investors. These vehicles face challenges and risks when government support ends
Since November 2020 UK REITs listed on the LSE have traded in a price range of between 7% to 15% below their pre COVID levels. UK house prices increased 8.5% in 2020.
5 year review
Having invested on this platform for almost 5 years my experience has been excellent. There are a wide range of investment options allowing you to readily achieve a balanced portfolio across the profile of residential and commercial options including Innovative Finance ISA. The management team maintain ongoing vigilance and adapt with market trends to ensure risks are mitigated or minimised and opportunities are capitalised upon. Suitable for any size of investment from £100 upwards and easy to buy, sell and manage through the online portal.
15 februari 2021
Antwoord van London House Exchange (formerly Property Partner)
Dear .AI
Thank you for your review. We’re pleased to hear that you are satisfied with our service.
If you would like to speak to the team about anything, please don’t hesitate to get in touch with us at support@propertypartner.co.
Unacceptable management fees
I have been with PP since nearly the beginning. A fantastic idea, and executed superbly well. However since the founder left, there have been significant changes introduced without consultation, largely for the negative.
The most significant in terms of eroding trust was the sudden introduction of AUM (assets under management) fees. I logged in to my account only to find my usual dividends had been sliced nearly in half. While I can understand the need to introduce AUM fees, this should have been done with considerable advance warning, providing investors unhappy with the changes with ample opportunity to exit the platform.
In addition, the structure of the fees seems designed to punish smaller investors, as there is both a flat fee, and lower rates for larger investors. This structure also unfairly hits early investors, as the early properties were low in rental yield but with high capital gain potential. It is also sad that there is absolutely no form of recognition of loyalty to the platform.
In a positive development, 2020 saw the introduction of enhanced financial disclosures. As welcome as this was, it revealed another huge disappointment - that AUM fees were still being taken from loss-making properties, thus further contributing to the deficits. Taking an AUM fee for assets that currently have a net deficit is completely unacceptable. Fees should only be taken from properties with a surplus.
11 februari 2021
Antwoord van London House Exchange (formerly Property Partner)
Dear William
Thank you for your review.
The founder remains a non-executive director and ardent supporter of the company. We had to introduce an Assets Under Management (AUM) fee in order to ensure we could protect and maximise long term value for all our clients. Prior to August 2019, our revenue had been sourced almost entirely from upfront fees. In a weaker property market, such as the one we have been seeing for the last two years, we needed a more reliable source of revenue (as every business does).
Whilst the additional fees you mention have reduced the dividends received by our clients, the fees have provided financial stability to Property Partner, even during a crisis of the magnitude of COVID-19. As a result, we are in a strong position to continue protecting and maximising the value of clients’ assets.
The AUM fee of 1% and the monthly account fee of £1+VAT introduced are well within industry benchmarks. Investors were given a 6 month period to sell their shares and completely avoid paying the AUM fee.
We appreciate your point on charging an AUM fee to properties in deficit, but unfortunately that would mean that clients holding properties with surpluses would be subsidising clients holding properties with deficits. That is inherently unfair, particularly as the management effort required for those properties with deficits is typically significantly greater than for those with surpluses.
If you would like to speak to the team about anything, please don’t hesitate to get in touch with us at support@propertypartner.co.
Antwoord van London House Exchange (formerly Property Partner)
Dear Diego
Thank you for your review.
We introduced the AUM fee of 1.2% p.a. and an account fee of £1 per month in order to ensure we could protect and maximise long term value for all our clients. These fees are well within industry benchmarks and have insured the financial stability of Property Partner, to a degree that even during a crisis of the magnitude of COVID-19 we are in a strong position to continue protecting and maximising the value of clients’ assets.
If you would like to speak to the team about anything, please don’t hesitate to get in touch with us at support@propertypartner.co.
Hasn't been performing recently
Property Partner started off very well but has consistently been eroding any returns which have increasingly made it a less attractive investment
5 februari 2021
Antwoord van London House Exchange (formerly Property Partner)
Dear Simon
We’re sorry you feel this way. For the vast majority of our clients that are currently electing to hold their investments, the properties in which they are invested remain sound medium and long term investments. Where we sell properties on behalf of our clients, the average return is 7.8% p.a.. You can see this here https://www.propertypartner.co/s#/selling-record
If you would like to speak to the team about anything, please don’t hesitate to get in touch with us at support@propertypartner.co.
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