London Perfume Factory Reviews 

309
•
TrustScore 4.5 uit 5

4,4

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Beoordeeld met 2 van de 5 sterren

I ordered 30ml of inspired by sauvage elixir and inspired by silver mountain water. The sauvage elixir smells horrible and way too heavy with spice. The only reason I have given 2 stars is that the si... Toon meer

Beoordeeld met 5 van de 5 sterren

Absolutely love these perfumes, I have so many of them and they smell exactly the same as the ones I buy from a reputable perfumery and last just as long, if not longer. I order all my perfume from h... Toon meer

Beoordeeld met 5 van de 5 sterren

I’ve been using this company for many years now, and I honestly don’t think I’ll ever switch to another brand. The quality is always consistent, the scents last long, and the price is very reasonable... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I have been buying scents from the Stratford branch for over 5 years after a trip form Crete where this type of perfumery business is rampant so I was glad when I found this and I have not been dis... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Parfumerie

Informatie afkomstig van verschillende externe bronnen

What we do is we use original ingredients (jasmine, vanilla, passion fruit, musk, saffron and many more) and we mix them in a way that they smell like the most famous fragrances from different brands such as: Armani Gucci Chanel Dolce & Gabbana Pa...


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

309 reviews

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4,4

Alle reviews

(309)

19 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

I wish I found this company sooner

TLDR: a good match for a good quality perfume I was married to that was discontinued a decade ago. All the nostalgia and memories. Excellent process, as rather than paying for a full sized bottle with a money back guarantee, the 10ml tester is delivered for just £15. The tester atomiser is a bit cheap but the perfume is very good quality and long lasting, so judgement reserved on this only negative until I purchase the full sized version!

MY STORY: I discovered my favourite perfume (la prairie life threads silver) in 2010, but by 2016 it had been discontinued. I've not felt 'myself' in other perfumes I had left over from before, and all the airport departures involved looking for something similar, or something new I loved. I just stopped wearing perfume.
I found a couple of bottles at inflated price online recently but no guarantee it would be the genuine stuff in the bottle, but a different company popped up on my socials. Unfortunately they didn't have an 'inspired by' for my perfume, but it helped me to find LPF.
I love the way it works - just £15 for a sample size but only if THEY WERE CONFIDENT they could match it or they refund you the £15quid. It was easy to 'risk' just £15 after years of looking.. Honestly just something similar that I liked would be good enough at this point, so my expectations were reasonable.
It arrived within a week, I opened the box and was hit full force by memories and nostalgia. I've worn it every day since, and my husband said I smell like me again.
The perfume quality seems really good as I can often still smell it the next day from just one pump.
I considered dropping a star (4 stars) as the atomiser for the tester is a bit cheap, it dispenses a wet "large-drop" spritz rather than a mist, but for £15 including postage, I decided a cheap atomiser for the first 10ml is a good business choice, assuming the full size bottle is better quality.

18 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely love these perfumes

Absolutely love these perfumes, I have so many of them and they smell exactly the same as the ones I buy from a reputable perfumery and last just as long, if not longer. I order all my perfume from here now and would not go anywhere else. I especially like the Loumade 293 which is identical to the Louise Vuitton oud ombre. Every time I wear this I get so many comments and as I transfer the perfume into the smaller sprays, I always take it out with me and give people a spray, these people are now also buying from LPF thank you for the excellent Customer Service.
Michelle.

21 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Commandé en gros pour faire un bar à…

Commandé en gros pour faire un bar à parfum pour mon mariage depuis le 2 mai 2026 j’ai reçu un message disant que je serais livré le 7 mai. Depuis lors j’écris en vain aucune réponse on est le 24 je me mari dans quelques jours et je je n’ai aucun retour. Quelqu’un pour me répondre? Suis désespérée

2 mei 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Very sickly and too strong

I ordered 30ml of inspired by sauvage elixir and inspired by silver mountain water. The sauvage elixir smells horrible and way too heavy with spice. The only reason I have given 2 stars is that the silver mountain water smelled moderately similar to the original, though it is ridiculously strong and sweet and makes me feel ill being near it. I reached out by email and haven’t received a response. I would be interested in getting a refund if possible.

24 februari 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

This is my 2nd order- the first wasnt…

This is my 2nd order- the first wasnt delivered by the courier. And guess what....this one ended up being delivered to a pick up point miles from my house, when I had asked for delivery to my home address!
Two out of two pretty poor service.
Last time the company sent me a complimentary bottle to say sorry. I am NOT looking for a freebie I want a refund for something I haven't received and I am not able to collect from the pick up point, because unlike DHL and this company im busy at work doing my job right!!
Ive tried calling the MOBILE number listed for the company only for it to go straight through to a generic voicemail by the service provider.
Refund please!!

27 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

So pleasantly surprised!

So pleasantly surprised! Used the “request a fragrance” service for a fragrance that I can’t get hold of here in the UK. Arrived today- it’s so perfect and I’ve already placed two more orders!

12 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The best in the game!

Wow, just wow!!!

I've purchased many perfumes from familiar companies you see on social media but nothing comes close to LPF.

Perfume Factory is by far the closest you can get to the original.

30 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I’ve been using this company for many…

I’ve been using this company for many years now, and I honestly don’t think I’ll ever switch to another brand. The quality is always consistent, the scents last long, and the price is very reasonable. They also have a wide variety of fragrances, and I’ve become genuinely passionate about many of them. Because of that, I’m not even interested in trying other perfumes. Highly recommended!

2 december 2025
Review zonder uitnodiging
Logo London Perfume Factory

Antwoord van London Perfume Factory

Thank you so much for your lovely review and for supporting us over the years — it really means a lot to us. We’re so glad you enjoy the quality, longevity, and variety of our fragrances. Your recommendation truly means everything to us!

Beoordeeld met 5 van de 5 sterren

The discontinued cologne they made for…

The discontinued cologne they made for me is spot on , delivery a bit longer than I thought but worth waiting for

22 november 2025
Review zonder uitnodiging
Logo London Perfume Factory

Antwoord van London Perfume Factory

Thank you for your review! We’re really glad to hear the discontinued fragrance hit the mark for you. We appreciate your patience with the delivery and we’re pleased it was worth the wait. Enjoy!

Beoordeeld met 3 van de 5 sterren

Not what it seems

I liked that this company could make a discontinued perfume for me. This cost £13.99 including postage which was reasonable.
I then had the choice of ordering either 2 x 100ml bottles for £60. Or 4 x 50 ml bottles for £65, both including free shipping.
I ordered 4 x 50ml as smaller bottles are easier to carry. However I only received 2 x 50ml bottles. So I’ve paid £79 in total so this has worked out quite expensive. I have emailed the company but had no response so far. Just be aware of this. I won’t be ordering again. I’m very disappointed

30 oktober 2025
Review zonder uitnodiging
Logo London Perfume Factory

Antwoord van London Perfume Factory

Hi Anne,

It appears that Trustpilot has removed your second review (the 4-star review) relating to your experience, as Trustpilot only allows one review per order.

I have outlined the timeline below so our customers can have a clear and transparent insight into what has happened.

I hope you’re well and enjoying your order.

This is what has happened below. I have reached out to you with an email.

"Wanted to reach out personally, as I was quite surprised to read that you believe that your emails were ignored. After reviewing our correspondence, it seems there may have been a misunderstanding, so I’d like to clarify the full timeline below for transparency.

28th October (13:52): You first emailed us about your order.

28th October (15:24): I tried to call you personally on 07506677048 to explain the situation and provide reassurance. I’ve attached proof of the attempted call — you may also find my number in your call history.

28th October (16:30): I then replied by email from contact@londonperfumefactory.co.uk — it’s possible that message ended up in your spam or junk folder. You can scroll down to see the email history below this email as a proof. 

For your reference, here’s the content of that initial email:


"  Hi Anne,

You’re absolutely right — your order was for 4 x 50ml bottles for £65.

We’ve sent out half of your order first so you can start enjoying the fragrances right away, and the remaining 2 x 50ml bottles will follow next week.

Thank you so much for your patience and understanding — we really appreciate it! "


31st October: You sent a follow-up email.

3rd November: Due to the weekend, on Monday, my colleague replied confirming that the second part of your order had been dispatched.

7th November: You received the remaining items.

Your order was part of our Phase 2 custom-made fragrance service, which is entirely bespoke. Because we were temporarily short of one key ingredient, we decided to send the first half of your order immediately so you could start enjoying it, and dispatched the remaining bottles as soon as production was completed.

I completely understand that waiting for the remaining items may have caused frustration, and I’m genuinely sorry for any inconvenience this delay caused. However, I do believe your review may not fully reflect the steps we took to communicate and complete your order.

At London Perfume Factory, our goal is always to provide exceptional service and truly unique, made-to-order fragrances — something we take great pride in. I’d be very grateful if you could consider updating your review to reflect your full experience, now that your order has been completed and you can see that we made several attempts to keep you informed throughout.

Thank you once again for your understanding and continued support.

Beoordeeld met 3 van de 5 sterren

Meh….

Meh….. can’t say I’m very impressed , wish I’d just bought the real thing . Scent also wears off fast.

10 oktober 2025
Review zonder uitnodiging
Logo London Perfume Factory

Antwoord van London Perfume Factory

Thank you for sharing your feedback. We’re genuinely sorry to hear that the fragrance didn’t meet your expectations.

We do offer a 100% money-back guarantee — if the fragrance is returned to us with at least 90% of the bottle remaining, we’re more than happy to issue a full refund.

Longevity can vary depending on the fragrance profile selected. Lighter, fresher scents naturally wear closer to the skin, while deeper, woody or spicy profiles tend to last longer. That said, all of our fragrances are formulated at 25% perfume oil concentration (Extrait de Parfum) and use high-quality perfume oils rich in active ingredients to ensure maximum performance.

Please feel free to get in touch with us directly if you’d like help with a return, refund, or selecting a fragrance better suited to your preferences — we’d be happy to help.

Beoordeeld met 5 van de 5 sterren

Amazing perfumes

Amazing perfumes, long lasting and so many options available! You get the chance to visit the shop in person or order online. LPF is all i wear now. Friends and family also love them too.

22 september 2025
Review zonder uitnodiging
Logo London Perfume Factory

Antwoord van London Perfume Factory

Thank you so much for the amazing review! We’re really happy to hear you love the longevity and variety of our fragrances. It means a lot to us that LPF is now your go-to, and even more that your friends and family enjoy them too. We truly appreciate your support!

Beoordeeld met 4 van de 5 sterren

Would recommend

I did write an extremely negative review based on my experience, however the company has since contacted me and offered refund and compensation. Admittedly it was months afterwards, but the communication was excellent and they ensured I was happy with how I was compensated. 🙂

16 april 2025
Review zonder uitnodiging
Logo London Perfume Factory

Antwoord van London Perfume Factory

Thank you for updating your review and for giving us the opportunity to put things right. We have to hold our hands up regarding the mistakes on your order and we fully acknowledge that your experience should have been better from the start.

While we regret that it took longer than it should have, we’re really pleased that our communication, refund, and compensation resolved the situation and left you satisfied in the end. Feedback like yours genuinely helps us improve our processes and customer experience going forward.

Thank you again for your understanding and for allowing us the chance to make things right.

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