Healthy Back Institute Reviews 

Antwoord van Healthy Back Institute

14 dec 2023

Hello Allen,

We clearly and visibly explain in the terms and conditions when you order the free trial that it comes with a subscription. That was something that you agreed to. We have already canceled your subscription and refunded you the money without even requiring you to return the bottle. If the Healthy Back Institute were a scam as you say, we would have done none of that. Please allow up to 5 business days for the refund to process back to the card that was charged.

Thank you for trying our product,
HBI-Staff Admin

Antwoord van Healthy Back Institute

12 dec 2023

Hello Sheryl,

I looked up your account with us and canceled all subscriptions you had and refunded the transactions from December. Please allow up to 14 business days for the refund to process back to the card that was charged.

Thank you for trying our product,
HBI Staff

Antwoord van Healthy Back Institute

12 dec 2023

Hello Arahia,

I would like to look into this issue. Please respond as soon as possible with the email of your grandmother so that I can locate her account with us and help resolve the issue.

Thanks,
James HBI-Staff

Antwoord van Healthy Back Institute

11 dec 2023

Hello Vanessa,

We received your request to cancel the Heal-n-Soothe subscription 26 November, 2023 and it was thus promptly canceled. A refund was issued as a courtesy on that day as well and would have processed back to the card that was charged within 10 business days. Please do not mistake the refund for a debit on your bank statement. You have no other active subscriptions with us.

Thanks,
Admin HBI-Staff

Antwoord van Healthy Back Institute

11 dec 2023

Hello Paul,

I'm so sorry for the mix-up! It looks like your original order was returned to us. The address may not have been entered correctly. Please email me: james@livepainfree.com and I can make sure we have the correct address for you. Additionally, I have canceled your subscription and refunded the charge.

Thanks,
James HBI-Staff

Antwoord van Healthy Back Institute

29 nov 2023

Hello Josephine,

I refunded the transactions and canceled all active subscriptions.

Thank you for trying our product,
James K. HBI-Staff

Antwoord van Healthy Back Institute

27 nov 2023

Hello Jade,

I would be happy to help you resolve this issue. Please provide your mothers first and last name and email address so that I can locate her order. Feel free to email me directly at james@livepainfree.com

Thanks,
James K. HBI-Staff

Antwoord van Healthy Back Institute

14 nov 2023

Hello Imogen,

Thank you for reaching out to us via Trustpilot. I would love to resolve this issue. In order to locate the account you reference in your review, I need the email address of your nan as well as her first and last name if you would be so kind. That way I can see her order history and see how to best take care of the problem. I look forward to hearing back from you!

Thanks,
James K.
HBI-Staff

Antwoord van Healthy Back Institute

8 nov 2023

Hello Vicky,

Thank you for reaching out to us via Trustpilot. Our 90 day moneyback guarantee reads as follows:

"If you’re not happy for any reason, simply return Heal-n-Soothe within 90 days of your purchase date for a full refund, less shipping. No questions asked.

For Single Bottle Returns:
Simply return your bottle, even if it’s completely empty, and you’ll receive your full purchase price, excluding shipping.

For Multi Bottle Returns:
Return all your bottles and you’ll receive a prorated amount based on the number of unopened bottles returned, excluding shipping."

I apologize for any confusion on the subject. If you provide me with your full name and email address I can make sure you have the correct return information. The return address is as follows:

PBD
Attn: Healthy Back Institute Returns
7055 South Decatur Boulevard
Suite #180
Las Vegas, Nevada 89118

Please include your first and last name as well as your email address with your return so as to be properly credited.

Thank you for trying our product,
Steve HBI-Staff

Antwoord van Healthy Back Institute

8 nov 2023

Hello David,

Thank you for reaching out to us via Trustpilot. We do not steal anyone's information. Customers submit payment and contact information voluntarily. We have no way to get that information otherwise. As soon as credit is issued for your return we will send you a notification email.

Thank you for trying our product,
Steve HBI-Staff

Antwoord van Healthy Back Institute

6 nov 2023

Hello Mary,

Thank you for reaching out to us via Trustpilot. According to your account, your subscription was canceled 11/04/2023.

Thank you for trying our product,
Steve HBI-Staff

Antwoord van Healthy Back Institute

30 okt 2023

Hello Lain,

We really appreciate your review of our product and are elated to hear that it has been effective for you! If you're interested, feel free to share your story with us at the following link for an exclusive discount: https://losethebackpain.com/my-testimonial/

Thank you again for trying our product,
Steve HBI-Staff

Antwoord van Healthy Back Institute

22 sep 2023

Hi Scott,

My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI). We would like to assist you. Unfortunately, we can not confirm your identity from the information you have given us on this web site. Please contact us so that we can assist you.

Either email me directly about this matter so we can assist. (remove the spaces and parentheses)

hbi (.) support (@) gmail (.) com

Or please use this form

https://losethebackpain.com/contact-form/

Thank You,
Steve, Director of Client Services
The Healthy Back Institute

Antwoord van Healthy Back Institute

21 sep 2023

Hi Stuart,

Thank you for reaching out to us on Trustpilot.

We have reviewed your account and found that on July 5, 2023, you took advantage of our free trial offer.

To receive the free trial offer, you must agree to the terms and conditions. The terms and conditions of this offer state that you will receive a bottle of our Heal-N-Soothe product for free, just pay for the shipping and handling. The free trial includes our smart ship subscription service. If you like the product, do nothing and we will automatically send you a new bottle every 30 days after the trial period ends. You are under no obligation and you may cancel anytime.

We have found no record of an attempt to cancel your subscription prior to the first subscription shipment, so automatically on August 19, 2023, the subscription was processed and a new bottle was shipped.

Based on this post, we have cancelled your subscription as of September 21, 2023. No further shipments or charges related to this subscription will occur as of this date.

Thank you for trying our product!

Steve, Director of Client Services
The Healthy Back Institute

Antwoord van Healthy Back Institute

20 sep 2023

To be clear, virtually all supplements that are put through the encapsulation process need to have some "other ingredients" listed below the supplement fact box to allow the encapsulation process to happen, with very few exceptions. There are many choices for manufacturers to use. The most common is silicon dioxide. We choose to use an organic product called Nu-FLOW; you can read about it here https://ribus.com/nu-flow/ ... That said, we only use what is needed, and relative to the total weight of the product, it is a minimal amount by weight and percentage. Regarding your statement that rice hull causes inflammation, I request that you write to me using our contact form, and I will investigate the matter.
https://losethebackpain.com/contact-form/
As part of our product development process, we do research and weigh all of our options, and these two studies show the safe and positive effect with Rice Hull.
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5096276/
https://pubmed.ncbi.nlm.nih.gov/29063186/

Antwoord van Healthy Back Institute

20 sep 2023

Hello Bozena,
We have used your info here to locate your customer record. We have reviewed our email and phone system, and we can not find any contact record from the account info we have on file via email or phone. If it is possible you sent an email from an email address we do not have on file, we would not have been able to link the accounts. Regardless, we have canceled your subscription, and no further products will be sent.

Antwoord van Healthy Back Institute

20 sep 2023

We have used your info here to locate your customer record. We see you took advantage of our free trial offer twice in the month of July. We have reviewed our email and phone system and can not find any contact record from the account info we have on file via email or phone. If it is possible you sent an email from an email address we do not have on file, we would not have been able to link the accounts to an unknown email and process a request. Regardless, we have canceled your subscription, and no further products will be sent. Since you have instructed your bank to block charges, we have taken the liberty of deactivating your account on your behalf to ensure there are no further concerns. Thank you for trying our product.

Antwoord van Healthy Back Institute

20 sep 2023

Thank you for reaching out!
We have located your customer service account and canceled the subscription as you requested. You should see an email confirmation of this sent to the email in our system shortly. After today, September 20, 2023, you should see no further charges or shipments from your original subscription order. Thank you for trying our product.

Antwoord van Healthy Back Institute

5 sep 2023

Hi Charles,
Thank you for reaching out on TrustPilot!

Until receiving this message on this site, our records don't show that we had received any such correspondence in regards to your account. I was able to locate your account and cancel the active subscription. You should receive an email confirming this cancelation.

Thank you for trying our product!

Thanks,
Steve, Director of Client Services
The Healthy Back Institute

Antwoord van Healthy Back Institute

31 aug 2023

Hi Ronald,
Thank you for reaching out to us!

We have reviewed your order history and our web data and can verify that you did place this order on August 23, 2023, at 9:25 a.m. CST.

While we can not confirm if you intended to place the order or not, you did input your personal information as well as your credit card info, agree to the terms and conditions, and click the Order Now button to place the order. Each step requires direct independent interaction to be completed.

Now if you clicked order now and then closed the tab thinking this would prevent the order, we can understand your confusion, but this does not terminate the order process. Once you click the order now button, the data is transmitted and the closing of the browser would only serve to prevent you from seeing the order confirmation.

If you have as you stated, returned the package to us unopened, then once it is received, we will verify its contents and refund you accordingly.

Thank You,
Steve, Director of Client Services
The Healthy Back Institute