National Lottery Reviews 

Waist of money 🤮
You will lose all your hardworking money 🤮🤮

Avoid to play with this scam company. Especially instant online scratch cards... Have just played a certain game (power Puck) at £5 per time 19 times!!! ( more fool me)... And got zero in return!!! Zero. Wanted to email them to express my concerns... Email is not recognised!! No chat available.. No agents available.
Utter scam. No one even knows where our lottery purchase is going as its changed hands so many times.
My advice... Do not encourage this scam company.

An endless amount of fraud . They thrive on our hope to win something , someday ,somehow . ..

Evert tried to complaining to these cowboys? I have but I have never had a response. Gambling limits go up and down. How did they ever get the contract?

Completely uninspiring and lacks enthusiasm👎
I’ve been wasting money on the lottery for years without very much to show for it. I don’t spend a fortune, just the odd ticket if I remember on a reasonable sized jackpot.
It’s called National lottery, but why are other nations/organisations benefiting. How about UK First! Have it run by a Uk company..,.,..not Canadian Teachers pension fund or Polish billionaires who run gambling companies. Seems this is just a big cash cow for foreign investors.
The odds of winning are so low it’s laughable. Christmas and New year was always fun with big jackpots on offer, but virtually nothing advertised with so little enthusiasm in 2024. I guess they can’t be arsed because the income must be huge when virtually nobody wins, and the rollover increases are paltry, even on the super draws when lots of people take part.
Please can someone investigate these companies and they be thoroughly checked to see they are doing what is expected.
Very rare I even get 1 number since they’ve taken over, and they have both days automatically selected for play online now, when previously you chose for yourself. It’s not very obvious the new tactic means you could end up getting more tickets by mistake.
I wonder who gives these companies the contract, and how considering they aren’t doing a very good job - other than for themselves.
How about it’s run and owned by Uk citizens, to benefit us and the charities here. It would be interesting to see how much this company is raking in v paying out.🤔 and in some cases, I’ve read winners are having to jump through so many hoops or wait ages for winnings. Never heard that with Scamalot.
Seriously underwhelming.

Impossible to log in.and when I call helpline I get cut off

Who ever leads the prize money allocation should resign .
The lottery is literally a lottery .
I spend £1000 per annum.
This last year I’ve had a return of £63.90 it’s a joke .
The fact that someone can be gifted over £100 Million is sad when there should be a cap to make more draws on the night which broadens the amount of people becoming fortunate.
The lottery should be reformed due to hardship all over the UK .
What they should implement is that once it reaches for example £10 million and a roll over then they should make more draws to make more people rewarded with less numbers to rely on there ticket and end being being a skimpy winner .

I was under the impression that the new company running the National Lottery were promising real changes to the games and entry costs. To date nothing at all seems to have been done. For this reason I'm not going to waste my money any longer where the odds of winning anything at all are stacked massively against you. I will probably play again if games go back to how they were when the Lottery was first introduced and was £1 a go.

I finally won a decent win of £140 on the lotto, then the problems started trying to claim??? Aldi the store of purchase will not pay over £100. Tried post office x3 they no longer have anything to do with the lottery?.
Supermarkets should display a sign stating what they will only pay-out?? quick enough at taking your money.
So i went online to contact lottery direct!! you have to send your ticket by post with other information.
I will no longer play the lottery and maybe if enough people take this stand they might treat customers better when it comes to paying out????. 0/5

Customer service team helpfull, but app is horrendous keeps on shutting me out, you buy in good faith and then can't access online., doesn't matter what device you use and where. Also when you input your location, it tells you that you are not resident in Ireland, even when you have submitted legal documents and proof of I D. Weird.

Been scammed played 25mill boost game £5 a go played twice lost first time second go exactly the same numbers came out definitely rigged any suggestions on what to do next

It’s all a con
From day 1 to now not won a bean.
£100 m goes to one person total fraud never spending money again

These scammers are to be prosecuted and their business closed.As they are pocketing 99% of money and no one paid more than 10£ in average.Snd when they publish their weekly draws-that just look stupid and unrealistic-hiw cones there is always 1 person winning say thundeball each week.It looks false.And it is.No one ever gets that kind of money.As these scsmmers are misadvertising and grabbing all mobey they got.In any normal EU country any scam of this scale is not possible.

Scam game, in this gereaaat Britiiin nobody exist to see this scam national disaster and scam scratch cards💩💩💩
Owww half of money is yours ok that’s fine then 💩💩

It does seem like a scam

Only a fool would buy a lottery ticket from this scam company. AVOID AVOID AVOID

So, what has changed since Conalot ran the lottery, absolutely nothing!
Conalot raised the odds of winning, it's now at impossible odds, you have more chance of walking on water.
This mob got the licence under false pretences, they were talking about giving people more chances to win big. Let's face it it isn't difficult to do that, but obviously it doesn't give the operator enough chances at making fortunes...for themselves.
The only real winner of the lottery is the outfit that runs it.
The logic is all wrong.
All this mob have done is drop in a few more chances of winning £1M They haven't rewritten the entire competition, and that is what's needed.
It's still based on GREED, NOT NEED!

Avoid this scam company. Odds are complete lies. Just played same instant win 9 times with no wins yet odds are 3.4 company are complete thieves and won’t be giving them another penny. Stay away unless you like having your money stolen.

Only every won 3 quid back for search card. Maybe you should go as more on spreading the money amongst your customers as you claim to give up to 300,000. There are other prizes but for 10years only ever won my money back big pile of dog s***!

Just tried to 'add funds'. My bankers card was recently replaced - so go to edit (to provide new card detail)s. Have to have zero balance to change card details but can't retrieve to invalid bank card - see the problem.

No email support - so try
WEBCHAT - no one available try later so try
phone number - no one available try later so try

Assuming I am correct there seems no active means of customer support. The reason for support in the first place would seem due to poor design to enable relevant changes.
All in all a disgrace