I changed my mind about the engraving I had submitted so my fault...they contacted me to agree to alter but the original had already gone through....they sent the original with a fully paid return and... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Having used LoveSilver.com for a few years and always loved what I have bought for both myself and as gifts, plus always having a good experience with them, I decided to treat myself to a necklace. I... Toon meer
Bought a necklace for my partner as part of a christmas present to remember his late father, by January the clasp had broken and contacted customer services who were extremely helpful and quick to res... Toon meer
Bedrijf heeft geantwoord
Yet another great item from Love Silver. Bought a personalised tree of life pendant and looks fantastic, exactly what I wanted and a wonderful gift. Packaged carefully and posted quickly - cant ask f... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
LoveSilver.com are manufacturers of fine personalised jewellery such as pendants, name necklaces, dog tags and bracelets, as well as making bespoke items.
Contactgegevens
Shenley Road 15, WD6 1AD, Verenigd Koninkrijk
- lovesilver.com
4,5
Uitstekend
147 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Quality
Fast Delivery, good customer service and product better than I could ever expect.
1 oktober 2025
Review zonder uitnodiging
Excellent company from start to finish
11 april 2026
Review zonder uitnodiging
5 stars
Very helpful customer service team who responded promptly and most reasonably to an issue with the item received. The item, a personalised, engraved silver keyring, is of a good quality and something I will treasure forever.
15 maart 2026
Review zonder uitnodiging
First class experience
First class experience. Designed and made a custom piece of gold jewellery on spec and completed it in only a matter days. Extremely fast shipping & excellent communication with great craftsmanship. Highly recommended ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
19 februari 2026
Review zonder uitnodiging
Antwoord van LoveSilver
Thank you so much for leaving such a glowing 5* review regarding our product and service. It was a pleasure to help you with your order.
I've used LoveSilver a few times
I've used LoveSilver a few times now as everything I have bought, either for myself, or as a gift has been lovely and beautifully packaged.
Great company to deal with and very helpful when I have had a question.
20 januari 2026
Review zonder uitnodiging
Antwoord van LoveSilver
Hi, thank you for taking the time to leave a 5* star review regarding our products and service, greatly appreciated!
Superb company
It was a very easy process and prompt delivery of my bracelet. When ordering I made an error and was actually paying for two items which after sending a message my over payment was refunded to my bank. Contact with the company was quick and professional.
21 januari 2026
Review zonder uitnodiging
Antwoord van LoveSilver
Thank you for your 5 star review regarding our products and service - it was a pleasure to assist :)
Absolutely Refreshingly good service …
Absolutely Refreshingly good customer service and communication
Great communication when I was concerned about delivery deadline - and they did not let me down - they managed to get the gift out engraved and ahead of schedule.
Really pleased with the gift and the service thank you- very happy to recommend this company
6 januari 2026
Review zonder uitnodiging
Antwoord van LoveSilver
Thank you so much for your lovely 5 star review regarding our products and service, it is greatly appreciated :)
Fantastic service
Fantastic service from this company. Gorgeous necklace with my grandchildren’s names on, so delicate and good quality. Had an absolute nightmare with Royal Mail delivering to the wrong address and LoveSilvers customer service was second to none. Another necklace sent out immediately and communication was brilliant every step of the way. Will definitely be recommending to family and friends and would undoubtedly buy from them again myself. Absolutely great.
2 december 2025
Review zonder uitnodiging
Antwoord van LoveSilver
Thank you for your fantastic review. It was a pleasure to assist you, and we are so pleased to hear that you are happy with our products and service.
I made a mistake with my order
I made a mistake with my order, asked to change it and it was done. Great service.
1 december 2025
Review zonder uitnodiging
Antwoord van LoveSilver
Hi, thank you - we are here to help our customers always, and thank you for your order!
Antwoord van LoveSilver
Aaah thank you!!! 5 stars - always appreciated :)
Love my beautiful new silver infinity…
Love my beautiful new silver infinity bracelet!! Engraving was perfect. Buying more for Xmas presents! Thank you, from UK Somerset.
1 november 2025
Review zonder uitnodiging
Chunky cool men's ID bracelet !!
Getting ready for Xmas. Just received the men's silver id bracelet, I live in Los Angeles, came super quick can't wait to give it to my boyfriend! I know he will LOVE it!
31 oktober 2025
Review zonder uitnodiging
Antwoord van LoveSilver
Hi, thank you for leaving a 5 star review regarding our products and service - greatly appreciated :)
Locket and bead bracelet
I ordered a locket necklace and bead bracelet for my birthday. They have just arrived and I am absolutely over the moon. They are just beautiful I am so happy. The engraving is beautiful too. Definitely would recommend.
25 oktober 2025
Review zonder uitnodiging
Antwoord van LoveSilver
We are so pleased to hear how happy you are with our products and service, and thank you for the 5 star review :)
Great service
Quick delivery! Absolutely loved the quality. I contacted the seller for further information and was answered quickly. Delighted!
14 oktober 2025
Review zonder uitnodiging
Antwoord van LoveSilver
HI Martin, thank you for your 5 star review regarding our product and services and, a pleasure to help! :)
Perfect!
From start to finish ordering a beautiful locket for my sisters 40th birthday was so simple.
I contacted customer service regarding the engraving and they got back to me so quickly even providing me with a mock up of the lay out to ease my concerns. Not only that despite choosing free delivery knowing it would take some time to arrive, I ordered on the 21st … Kate at night and it arrived on the 24th midday! Beautifully packaged and just what was expected! I will definitely use this company again and will be recommending!
21 oktober 2025
Review zonder uitnodiging
Antwoord van LoveSilver
Hi Emma,
Thank you so much for your fantastic review! It was a pleasure to assist you. We always strive to provide the best possible service to our customers! Thanks again :)
Very impressed
I ordered an engraved necklace for my son for his 18th birthday. I needed to contact customer service about my order and found them to be super speedy and very friendly and helpful. The necklace arrived in 3 days and is gorgeous - I am so excited to give it to him on his birthday!
15 oktober 2025
Review zonder uitnodiging
Antwoord van LoveSilver
Hi Helen, thank you so much for your 5 star review, was a pleasure to help you! and happy to hear that you are pleased with our product and services :)
Perfect
Item received quicker than expected. Great quality for the price. Will order again :).
10 oktober 2025
Review zonder uitnodiging
Antwoord van LoveSilver
Hi,, thank you for taking the time to leave a 5star review - greatly appreciated :)
Really delighted with my gold name…
Really delighted with my gold name necklace .. beautiful quality, fast postage, would definitely buy from here again
11 september 2025
Review zonder uitnodiging
Antwoord van LoveSilver
Thank you so much for your wonderful 5-star review, we truly appreciate your kind comments regarding our products and service.
Watch out!
Watch out!! They are selling "solid gold products " but sending hollow gold which subsequently broke quickly due to poor quality. Paid over £900 Upon taking it for repair the jeweller informed me that the product was not solid gold and was in fact hollow which mislead me into paying a higher price.
Customer service was appalling when notified and refused to acknowledge any fault. Would recommend everyone checks their product on arrival!! Will be taking this to trading standards
Have subsequently tried to sneak in a reply with inaccurate information.
4 september 2025
Review zonder uitnodiging
Antwoord van LoveSilver
As per our previous communications, we did try to assist you with this issue. However, the chain reportedly broke several months after you received it. To assess the damage and determine the best course of action, we requested a photograph of the broken chain on multiple occasions. Unfortunately, we have not yet received this photograph, which is a necessary step for us to provide further assistance.
You subsequently informed us that you had the chain repaired independently.
Regarding the chain itself, the product description clearly indicates that it is a 9ct Gold chain, As we explained, a solid gold chain of that size would be significantly more expensive and much heavier. If at time of receipt if you were not satisfied with the chain we would have accepted a return. However, we regret that you feel we did not help, but we did attempt to resolve the issue.
Saved by customer service
Due to a mistake on my part when ordering I wasn’t going to get my order on time. I emailed in a bit of a panic and they sorted out my order to be done straight away and sent to
me as a priority and it arrived in time. I was so grateful and it wasn’t too much trouble at all. The necklace is beautiful and a gift for my goddaughter and exactly what I wanted.
6 september 2025
Review zonder uitnodiging
Antwoord van LoveSilver
Hi, thank you so much for your lovely review about our product and customer services - it was a pleasure to help!
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