lowheads.com Reviews 7

Have ordered for my daughter (item from a wishlist) previously, and found communication & receiving the item were incredibly slow. Ordered again 11/20/25 for a requested christmas Christmas gift (a $65 beanie) that has never arrived. I’ve emailed asking for help, was assured on 12/23/25 it would be “mailed this week,” and…no further replies to my emails since it’s not arrived. I just disputed via Amex for a refund. I’m done with them.

Do not shop from them. You will never receive the items or get a respond back from the company. FRAUD!!!

Ordered Christmas gift size ‘M’ but what I received was really small and not labeled. Plastic bag showed another numerical size that does not fit US size Medium. Their policy does not allow returns after 10 days even if product is misrepresented. Spent far too much on something that can’t be used. Not a trustworthy business.

Ordered over a month ago, received an email with tracking on my package saying it was shipped. This was around June 15th. Eventually I get an email saying my package has been delivered. No package. I email the support team. Their response is “Sorry for the delay, your package will be shipped shortly!”. So…. the package hasn’t even left their facility in over a month?? Why was I sent an email with tracking? No more responses from their team. I don’t think they’re a scam, I think they just don’t care. If this thing isn’t here in another month I’m filing a fraud charge.

I would give 0 stars if I could. They’re running a scam. Firstly, they overcharge in the name of express shipping and it’s been 3 months since I placed my order but they still haven’t shipped it.

Despite reaching out to their support team with a question about a product, I have yet to receive a response after one week. Additionally, I noticed that the price of the product I was interested in suddenly increased by €50 shortly after contacting them. If they can't even bother to respond to potential customers, I have little faith that they would provide any assistance if you encounter any problems with orders.

Fast shipping, alot of options, good site, came exactly, and added extra gifts in the box