I was struggling to buy the individual porcelain slabs (most places only doing project packs) until I found LSD. The ordering process was simple and the communication was excellent. The day after I pl... Toon meer
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Lees wat reviewers zeggen
Lead in time at the date of ordering was 7 working days. This was amended to 15 working days. Delivery had been promised via crane (as before) but turned out to be via trolley. Access was difficul... Toon meer
Bedrijf heeft geantwoord
The staff were very helpful and happy to discuss all aspects of different products. When a haulage company delivered some large heavy natural stone slabs damaged LSD & BSD promptly arranged to have th... Toon meer
Excellent service being a remote area of Scotland we struggle a lot with getting materials delivered but that wasn’t a problem from LSD not only were there prices reasonable but delivery was easy and... Toon meer
Bedrijfsgegevens
- Bestratingmaterialen leverancier
- Tuincentrum
- Natuursteenleverancier
- Zand- en grindleverancier
- Stenenleverancier
Geschreven door het bedrijf
Landscaping Supplies Direct, or LSD, is rapidly becoming one of the UK’s leading online suppliers for garden and landscape supplies. It is beginning to gain a significant advantage over its competitors due to being a direct importer of Indian sandstone paving as well as stocking specialist paving from top brands such as Marshalls, Stonemarket, Natural Paving, Bradstone and Globalstone (in no particular order!). We also supply cheap paving slabs for those working to a budget and we’re able to tailor and make mixed orders to cater for exactly what you're looking for. Landscaping Supplies Direct can deliver paving slabs direct to many homes across the UK within 5 working days with 'Next Day' and 'Saturday' delivery options available. LSD takes pride in employing staff who are friendly, approachable and highly knowledgeable about landscaping supplies.
Contactgegevens
Hardcores House, Rawson Spring Road, S6 1PD, Sheffield, Verenigd Koninkrijk
- 01142310911
- lsd.co.uk
4,6
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Stress-free delivery.
13 mei 2025
First time customer
First time customer, no issues and delivered on time, can’t ask for anything more.
12 mei 2025
Efficient
Friendly, knowledgable and efficient staff, when we contacted them for help and advice. Delivery spot on time.
1 mei 2025
Great deal and quick delivery 10/10
8 mei 2025
Customer service amazing 🤩
Really helpful lads here couldn’t do enough. Totally recommend!
28 april 2025
Delivery was on time and the pavers…
Delivery was on time and the pavers were in good condition.
23 april 2025
Good service.
28 april 2025
Let down badly
Let down badly.
Ordered on Thursday for next day delivery. Contacted on Monday morning because I hadn't heard anything to be told that they didn't have the stock (even though the website showed available). Given a story about supplier issues and offered a very small reimbursement for my trouble but considering I had taken time of work to do the job, paid for equipment hire and also paid next day delivery for other materials the reimbursement was negligible. Customer services were very helpful and apologetic but I was left very disappointed.
12 mei 2025
Review zonder uitnodiging
Antwoord van LSD & BSD - Landscaping & Building Supplies Direct
Hi Adam,
Again, please accept our sincerest apologies for the inconvenience caused. We understand how frustrating it is to experience delays, and we never want to keep you waiting.
As I mentioned during our call, the specific stock for your order is sourced directly from our supplier located near Felixstowe. They are currently experiencing a high volume of orders, which unfortunately has led to a delay in processing our stock request.
I looked into this matter and even contacted our representative at the supplier to see if we could expedite your order. Regrettably, there is a queue, and the earliest our order was scheduled for collection was Tuesday.
During our conversation, I offered you a refund for the next-day delivery charge and a discount on your paving as an apology for this situation.
To further compensate for the delay, we have also arranged a complimentary upgrade to an AM delivery slot for Wednesday. This is the earliest possible time we can secure delivery of your order.
We truly appreciate your understanding and patience. If you have any further questions or concerns, please do not hesitate to contact us.
Excellent service and delivery time.
17 april 2025
Updated: Very helpful support team
UPDATED REVIEW
After leaving the review, I was called by the support team. They had investigated the issues, which an unfortunate series of events had caused, one of which was my emails to support going to spam. I appreciated that the problems were taken seriously.
Thanks to Rob and the support team for looking into the issues and making amends.
INITIAL REVIEW
I contacted the company to enquire when would be best to place an order for delivery in Mid June and was told to book sooner to allow time for the pallet to go through the delivery network.
Immediately after ordering, I noticed I had missed something off, and as instructed in the email contacted the support team. I received no response and after 2 days the order shipped anyway.
To make the issue more frustrating, the delivery company did not call to book a delivery time, as described on the website and email. I received a call when they were outside the house, and as I did not want to pay a £75 re-delivery fee, they delivered it I was at work. Meaning it sat on the drive for hours, and I could not check the product over.
Whilst I cannot blame the company for me forgetting to order something, the poor support and inaccurate information about delivery caused more agro than needed
7 mei 2025
Review zonder uitnodiging
Antwoord van LSD & BSD - Landscaping & Building Supplies Direct
Thank you for bringing these issues to our attention. We appreciate you taking the time to provide feedback, as it helps us improve our services.
We understand your frustration regarding the lack of response from our support team and the delivery process. We've checked our records, and we are unable to locate an order matching the details provided in your review. It seems there may be a discrepancy, and we want to look into this further.
We strive to provide excellent communication and delivery procedures, and we apologize that your experience did not meet those expectations. To help us investigate and address the concerns you raised about the support team's responsiveness and the delivery process, could you please provide us with your order number or any additional details? You can reach us at any of the emails sent to you along with your order.
We value your business and are committed to improving our customer service and delivery processes.
Excellent service throughout.
Excellent and easy to use website with lots of choices. Once ordered constant updates on delivery times. Delivery was exactly on time and placed carefully on my property. Excellent service well done LSD. Will definitely be using again.
22 april 2025
They kept us up to date over…
They kept us up to date over availability of the stone we needed.
15 april 2025
Great service
Great service, items were well packaged, delivered on time, with good correspondence before hand.
14 april 2025
Item I needed was in stock at a fair…
Item I needed was in stock at a fair price, fast and safe delivery. Recommended supplier for landscaping products
4 april 2025
Great company with fabulous customer…
Great company with fabulous customer care
Well trained and friendly helpful staff
Good prices and ontime deliveries
8 april 2025
Haven't had the slabs delivered
7 april 2025
Antwoord van LSD & BSD - Landscaping & Building Supplies Direct
Hi Leigh,
Thank you for your continued patience regarding the delivery of your order. As we discussed on the phone earlier, I understand your frustration that it hasn't arrived as expected, and I sincerely apologise for this delay.
I've ascertained that your pallet is now with the delivery company. The delay in its collection was unfortunately due to significant backlogs and high demand at Global Stone, which is impacting the dispatch of many orders at present. We are very sorry for this situation and any inconvenience it is causing.
We did place a notice on our website to inform customers about these potential delays with Global Stone orders. We have been actively following up on your order every day, and I'm pleased to confirm that it is now scheduled for delivery tomorrow.
Again, please accept our sincerest apologies for this unforeseen delay. We appreciate your understanding as we navigate these challenges with Global Stone.
Kind regards,
LSD
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