Lu-B-Lu's Reviews 183

Non existent customer service and never received my order. Avoid

Where is my order? It was, according to your email, dispatch’s ladt Thursday!! Tracing is dreadful. I want my
Money back niw. Scammers

Cheap nasty earings, came out of my ear 1st day of wearing them, therefore 1 lost. Took 3 weeks to arrive, do not believe this is a UK based company. Do not buy from this site.

Ordered jewelry 6 weeks ago emailed four times still no answer and no order. Have I been scammed?Disgusting customer relationship. Don't order of this company. Requested my money back.

Absolutely awful. Had queries about order and had mo reply. Part of my order didn't turn up costing over £12.. a gift. They've ignored my countless emails. No other way to contact and they blocked me on Facebook when i tried that way too. Disgraceful

I received some pearl teardrop earrings which I saved for my holidays in February this year. I wore them a few times and one pearl fell out abd was lost and the other one lost it’s lustrous coating . Despite emailing the company twice I have received no reply. Very bad customer service so will not be buying from them again. Seems like many people have problems with this company
Jan plummer

They can improve by answer emails, I've emailed them on a number of occasions trying to find out about a missing part of my order from Nov 20th 2022, no joy what so ever.

Order my jewellery on 8th January. Delivered incorrectly to a different address by the courier which wasn’t the supplier’s fault however I have emailed them so many times to see what they can do to resolve this and not once have they replied. Their customer support is a joke.

17 days and still waiting, no answers to my emails. Wish I had read reviews before ordering

This company should be avoided at all cost
Ordered 2 pairs earrings nov 21st still not received
No response after emailing x 5 times
I’ve given up but have reported to AMEX plus will report them as a scam company
Didn’t want to score this company any stars at all

Beginning to wonder if the earrings i ordered are ever going to arrive. If not do Paypal offer any cover. Reviews are very disappointing, wish i hadnt been so trusting

I have spent over £40 with this company. One of the items was a watch that I thought looked very nice and indeed when it arrived it was nice. However, it turned up in a tatty piece of bubble wrap inside a piece of insulating tube, with no paperwork whatsoever. The same can be said for a brooch that I ordered as a Christmas present for my neighbour who loves knitting - I was disappointed with the quality - it is no weight at all and sounds tinny. I'm still waiting to receive the remaining items I have ordered.

After reading other reviews on Trustpilot, regarding the company itself, I checked with Companies House: One company Lu-B-Lus Limited (No. 11715638) was dissolved on 15/02/2022. A second company Lu-B-Lus NE Limited (No. 13081132), was incorporated on 14/12/2020. The directors named for both companies are the same, but I will not display them here. On Lu-B-Lus' website, under Terms of Service, Section 18 - Governing Law, the address that is given is in Chester-Le-Street. If the live company on Companies House (Lu-B-Lus NE Ltd) is correct, and is one and the same as Lu-B-Lus online, then the registered address is in Tyne & Wear.

I have not yet been able to confirm if the company is VAT registered, but as a limited company, I believe it should be. I could however be wrong on that point, but they do appear to be a large'ish organisation.

The other point I have found out reading their Refund Policy, is that all items marked as 'Sale' are not eligible for refund. It would appear that every item, even "New In" items, are marked as 'Sale', so you will be unable to get a refund on anything.

I will certainly not use this company again and I fear that lots of other people are going to be disappointed.

Anna was amazing, we came at 12 and she still gave us food.

Had to wait weeks for delivery not worth the wait or the money the jewelery feel like tin

Awful after service a stone missing from earring can’t wear them six emails not one reply . Don’t buy from them

Ordered an item on 1st April 2022. It is now 10th May 2022 and no sign of delivery. Initial emails indicated that item had been despatched albeit some weeks after order. Recent emails remain ignored and tracking number supplied is not recognised by Royal Mail. Rubbish service and rubbish customer service. They continue to send marketing emails despite a request to stop as I will never order from them again.

I ordered 3 items 2 of which stated 925 silver but neither product is stamped and I don't at all think its real silver. How can you state its silver if its not!? I am thinking of going to trading standards sent e mail nothing back at all rubbish really

I bought a ring for my daughter's birthday. Never received it. Requested a refund and was told it had already been delivered. This was not true. Wrote to them again. So far nothing.

Ordered three Hug from Mum pins. Took 3 weeks to arrive, too late for Mother's Day and they are expensive for what they are. Cost 7.95 each and not worth it.