Luckyrebel Reviews 32

STAY AWAY THEY Are scammers. They will let you make account deposit your money. Make a bet when you do it withdraw they disable your account horrible communication it’s like a robot communication. They have 48 hours to do a verification check investigation background check don’t even take longer than 48 hours. It’s been past 72 hours and I have not receive my withdraw or anything about my account we need to shut this site down!!!!!!

I deposited and claimed a bonus to play the game "Burning Cash 243". It is NOT listed in their list of games that aren't bonus eligible. I played without seeing that my balance didn't include the bonus. When I realized my bonus was not in play, I check and, additionally, my play did NOT contribute to rollover. I reached out via chat to tell them of the issue. They said that they escalated it. That was over 2 weeks ago. I never heard back. So, I emailed customer service and I never heard back. Finally, I emailed their Dispute Resolution and I still never heard back. Dispute resolution is the last resort and they are supposed to take complaints seriously.
They get 2 stars instead of 1 because they have good software but zero customer service.
Also, I noticed another person's review complaining that they are not getting the promised 2 weekly bonuses. I am experiencing the same. They have some in the rewards store available for purchase but that's not the same thing and they do cost a ton of rewards points so I don't have access to the bonuses as promised. They said 2 bonuses weekly meaning I would be granted the bonuses weekly, not 2 bonuses weekly in rewards store available for purchase if you earn a ton of rewards points which the vast majority of people won't so, if you sign up and deposit and play and earn a higher rewards tier, don't expect the promised bonuses. They don't give them.

It seems the only way to get answers from them are to leave reviews here. Don't expect customer service or dispute resolution to ever respond. They don't.

Arshon did an amazing job. Got my withdrawal processed very understanding and helpful. 10/10

I think it's hilarious how this company can reply to bad reviews so fast but don't bother to help their customers when disabling their accounts. I've had my account disabled with no explanation or help for 2 weeks, all I get is they're working on it and it is top priority. Support chat is useless, but hey responded to my bad review within hours. Round of applause for lucky rebel.

Do yourself a favor a stay far away from this casino. I don't believe the game play is fair and their transaction histories make me wonder is there isn't something more sinister at play. Also, every time I try to chat, they want me to give them my pin and every time so far, they have told me my pin is incorrect. Then they ask for all kinds of info that doesn't seem relative. Strange thing...no questions are asked when making a deposit. Today I decided to close my account and have been waiting for over an hour to get someone to chat with me. Initial prompt in chat says how can I help you. So I type in "I want some talk to someone about my account" and I sit some more, timing out at least 2 more times. So then I type "I would like to close my account, can you help me with that?" and instead of a customer rep coming into the chat, I get "Your account has been disabled. Please contact customer service" Now I can't get even log on in order to enter chat, in order to get a final accounting and a conformation of account closure...wow, very dirty! Save your money!!

They state at certain tier levels that I get "Bonuses twice per week... 50% and 100% Bonuses". I earned that tier level playing with real money that I deposited. Classic bait and switch: the bonuses have to be purchased with a huge amount of rewards points. Therefore, if I don't have the points, I don't get the bonuses. That's not how it's stated in their rewards system. Anyone who reads that understands that I get a 50% and 100% deposit bonus each week automatically. They don't says "if you can afford it" or "in rewards store for purchase". So I reached out to customer service. The rep wouldn't accept my complaint or feedback or deliver any message to anyone that mattered. I asked repeatedly and she refused saying that there's nothing wrong and I am getting the bonuses. Finally she said I could email customer service . I did. No one ever responded of course. Can't believe I fell for their bait and switch and deposited thousands of dollars.

EDIT: followed the link they provided which I had already seen. Still doesn't mention anything about the promised bonuses needing to be purchased. Even if they change the wording (which I doubt), the point is they need to honor the wording that was given when I signed up and earned the rewards tier. Again, to earn that tier, I deposited several thousand dollars at their casino expecting that going forward, I would get a 50% and 100% deposit bonus each week. Well, I can't get them without spending rewards points worth real money. And not just a small amount of rewards points but well over $100 worth of rewards points which require gambling many thousands of dollars. When I first signed up, there were bonuses available just to be claimed plus more in the rewards store available for a small amount of points. If they would at least revert back to making them a very low amount of points, I could probably accept that but really, again, they promised them never mentioning that they would cost reward points worth hundreds of real dollars. Also, they never respond to emails and customer service doesn't allow you to give feedback or file complaints which led me to here

site is actually decent with good bonuses, will let you deposit literally any amount you want but when you go to cashout they will just shut your account down and ask for a kyc rundown of items and they will do everything possible to not verify your information in any kind of reasonable amount of time. days weeks never i dont know, but extremely unprofessional to handle the endgame like this if they want to stay sustainable

hey, this site is so amazing from getting rewards to customer support. this site may have the best customer support compared to similar sites. so immediate.

This company is a scam. They took my bonus and real money without warning. This goes against what their policy states on their website. I tried reaching out multiple times with no avail. They just avoid the issue. I would stay away from using this company

Scam !!!! Worst batting website ever !!! do not play they close my account. I have money in here. They won't let me play. I can't even take it out.

This place sucks balls....played through probably $300, got free spins 3 times, once for $61 and the other 2 times I only won $2.92....smdh. Read the reviews before you deposit money. I'll stick with Chumba..

Deposited 1100 got it to 12.9k , withdrawl 9.5k no issues Great app great service , ashorn was also wonderful when I chatted ,

I never leave reviews on anything but I feel the need to especially since this sports book/casino is pretty new and it’s important to establish trust to gain loyal customers.

I made an account on a Friday morning, deposited $500, played mostly poker and some sports book action, and by Monday morning I cashed out $6500. I was concerned about this site because I saw some back and forth reviews but this is 100% LEGIT. I’ve played most of the top sportsbooks throughout the years(BETUS, Mybookie, BUSR, Betonline, etc) and this is right up there with them if not better. Their customer service is amazing, I spoke to like 8 different customer representatives throughout a few days, which is very rare because I find most sites I run into the same 2-3 people helping you. They were very prompt in answering my questions and were understanding and actually felt like you were speaking to humans instead of robot chats.

Long story short, have no hesitation about making an account here they are solid all around. I want to make note I’m not an employee of any kind because sometimes when people make only positive reviews it comes across that way but that does not apply to me lol

My rep Ashorn was so so help. Was patient with me on all my questions. Was a pleasant experience. Thank you

Ever since I was introduced to LuckyRebel, it has been a roller coaster ride for me in the sports betting and only sports betting. I haven't done the casino or the table game/Live table games. I'm pretty sure its good as well.

Sports betting through luckyRebel has been simple and easy for me. payout wise is also good as long aa you're comfortable getting paid out through Crypto.

Also I wanna Thank LuckyRebel for the Super Bowl LX Vault contest! I was one of the 60 winners and I got blessed, Thank you again!

I hope LuckyRebel sticks around for a long long time!

Love this book! Excellent bonuses, good lines, and very responsive customer service. Had a bonus to expire that I would not be able to meet. Gave me an extension for the bonus no questions asked. I just wish I could pick more winners!

I’m new to the site and had a concern about a certain promotion, instead of them blaming me or saying oh well to bad the staff was patient and helped me find a solution. You now have a loyal member

Christine was 100% perfect in every way that woman is going places and deserves to

Amazing rewards available to be won. No hint of foul play as well