Lugg Online Reviews 113

Had a pop up for 30% off but only 10% was coming off. Emailed and was told I had to spend £120 so topped up my order but still only 10% off. Called and was told its "upto 10%" and they wouldnt honour it. Screen shot showing 30% off sent as well as the email from them.
Haven't bothered ordering.

Luggage was out of stock, but received refund in seven days.

I had a problem with my order of two cases which I ordered have to say that Carl in customer services went above and beyond to sort it out and solve the issue. Highly recommend as the customer service is excellent, thank you Gary

I ordered a suitcase, a duffle bag and a luggage scale from Lugg online . Unfortunately, Evri (delivery company) they lost one of my parcels and caused a delay. I needed these items for my trip and the lack of communication from Evri was frustrating. I contacted Lugg Customer Service and the advisor, Manasi, was incredibly helpful. She quickly arranged a replacement order and reassured me that it would be delivered. She also checked in daily to keep me updated on the tracking. Thanks to her assistance, I received both replacement items promptly. I don’t know what I would have done without her. I’m very satisfied with the outcome.

Bought a cabin bag for my girlfriend from Lugg and she loved it! ✨
I have recommended this for my family too...

I purchased a suitcase, arrived on time and in good condition.
Satisfied with the product and service.

I bought 3 piece suitcase set for my grandma... Loved it... Will surely recommend

I purchase a suitcase for my traveling purpose two weeks ago this suitcase is very comfortable and easy to carry my thing and wheel are superb and smooth

This company responded very quickly to address a problem caused by the courier leaving the delivery at the wrong address.
I was very well treated and the problem was well resolved.

The ordering and delivery was great,easy and quick.Was very happy with the packaging as I knew dpd were delivering my luggage and was apprehensive but it was all in tact and couldn’t wait to open the box.I am so happy I picked the forest colour as it’s easier to pick out on the airport Travelator.😊😊😊😊

Bought a 3 pc set, happy with the product and customer service

Recently purchased a 28inch lugg suitcase,Which was a gift for my daughter. Faced difficulty with the tracking of the item.
Contacted the customer service team and recieved a very proactive response and solution was provided very quick. Thank you Aaron for the help.

Lovely product. Very Sturdy. Took this to travel to Spain recently and loved it!!

Took the blue and brown lugguage from this brand and honestly quite surprised with the quality !! Would recommend!

The product was better than expected

Awesome products and smooth after sales service

My original order of a 2 case set was missing a case but the amazing Pranav went above and beyond to resolve the problem. I was refunded immediately and then ordered a replacement set. Pranav arranged for the case to be uplifted and I received the new order the same day. Unfortunately the same thing happened and only one case arrived! Pranav was so apologetic, refunded me immediately and let me keep the case!
I also had a follow up e mail from Manasi, apologising for the inconvenience and explaining what went wrong.
I honestly cannot fault the customer service I received and would absolutely order from Lugg again

The refund process for my two suitcases took 10 days to fully resolve, which was longer than I anticipated. However, I worked with Carl (CS), who was very polite and helpful throughout the interaction. While the resolution was a bit slow and required patience, I am glad we reached the right outcome. I appreciate the support!

I have ordered a cabin luggage on 16th delivery was delayed then one of the team member name Prano from lugg-online contacted and resolved it promptly.

The quality of the cases is great for the price and the customer care is first rate.