Lumerosy Reviews 

9
TrustScore 2.5 uit 5

2,3

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Contactgegevens

2,3

Slecht

TrustScore 2.5 uit 5

9 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,3

Alle reviews

(9)

9 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Haven’t recieved item. DO NOT ORDER YOU WILL NOT RECIEVE

Haven’t recieved item, extremely annoyed they have robbed £23.55 out of me. DO NOT ORDER FROM THIS COMPANY

7 juli 2026
Review zonder uitnodiging
Logo Lumerosy

Antwoord van Lumerosy

Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@lumerosy.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.

Beoordeeld met 1 van de 5 sterren

I ordered a cool bed for my dog on…

I ordered a cool bed for my dog on Sunday and wanted to track the order but as yet have not received a confirmation email for my order though the money has gone from my bank account. I viewed so many of these products on social media before settling on this one but without anything in writing regarding the purchase I had to resort to my bank account to see who the money was paid to. I then found the service@lumerosy on a Trustpilot comment and sent an email 24 hours ago requesting confirmation of my order but no reply as yet. So frustrating.

5 juli 2026
Review zonder uitnodiging
Logo Lumerosy

Antwoord van Lumerosy

Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@lumerosy.com. This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.

Beoordeeld met 1 van de 5 sterren

Total load of rubbish.

Total load of rubbish.. my garden water feature is nothing like the photos .

Stay clear of this company..

6 juli 2026
Review zonder uitnodiging
Logo Lumerosy

Antwoord van Lumerosy

Dear Customer,
Thank you for bringing this to our attention. We sincerely apologize that the product are far below your expectations, and that it does not live up to your standards. This is certainly not the experience we wish for our customers.
We would like to make this right for you. For a prompt resolution, please contact our customer service team at service@lumerosy.com with your order number. We are ready to assist you with a suitable solution.
Thank you for your patience and the opportunity to address this.

Beoordeeld met 1 van de 5 sterren

I received my fan light absolutely…

I received my fan light absolutely rubbish no adapter with it, ignoring my emails it’s not fit for purpose . Do NOT waste your money on this Lumerosy

6 juni 2026
Review zonder uitnodiging
Logo Lumerosy

Antwoord van Lumerosy

Dear Customer,Thank you for your honest feedback. We sincerely apologize that the product’s performance . We understand your frustration and do not take such concerns lightly.
We are committed to addressing this issue promptly and fairly. Please contact our customer service team directly at service@lumerosy.com, and we will work with you to find an immediate resolution.
We appreciate the opportunity to make this right.

Beoordeeld met 1 van de 5 sterren

Company not worth a TOSS

Company not worth a TOSS. sends out my celling fan light with no bulb adapter and then refuses to answer emails. Steer clear all

18 juni 2026
Review zonder uitnodiging
Logo Lumerosy

Antwoord van Lumerosy

Dear Customer, Thanks for letting us know about your experience. We’re sorry the product didn’t match what was shown. Our support team is ready to help, so please email them at service@lumerosy.com with your order details. We’ll get this sorted out for you.

Beoordeeld met 1 van de 5 sterren

I ordered a light bulb ceiling fan on…

I ordered a light bulb ceiling fan on 26may still not heard back about my order

10 juni 2026
Review zonder uitnodiging
Logo Lumerosy

Antwoord van Lumerosy

Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@lumerosy.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.

Beoordeeld met 3 van de 5 sterren

Already in the flower bed

Already set by the path. What sold me was the rim shaping, each petal edge feels smooth instead of sharp like the thin store ones. The red glaze is a bit louder in full sun, but the metal stake sits straight and doesn't wobble.

2 juni 2026
Beoordeeld met 1 van de 5 sterren

Took £20 from my bank for a bulb fan…

Took £20 from my bank for a bulb fan that was meant to be delivered in 2 days. It’s been 2 weeks and fan not even with courier . Complete scam

26 mei 2026
Review zonder uitnodiging
Logo Lumerosy

Antwoord van Lumerosy

Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel:service@lumerosy.com. This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.

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