Lumibop Reviews 8

Card did not arrived as shown on their website. Emailed Lumibop to query but received no response other than them asking for a review. Can’t recommend them is my review.

Beautiful card which arrived promptly and was very well received. However they aren't entirely intuitive to assemble and the instructions are a little lacking- hidden behind the first layer that we needed to open, QR code that didn't work, available videos are only on Tiktok which not everyone uses. I sent an email to Lumibob with some feedback which was ignored. On balance it's a good product but the customer service is below par, especially as it is a premium priced item.

I have to be honest, customer service was great by Rikki.

Awful customer service, no response for weeks and no cards and then not doing as they say they will and then silence!!! Not cheap cards either.

I have ordered 4 cards and spent 39£ and I only received 1. I am very very upset and I contacted them both via email and on social medial. I am willing to modify my review, if needed but as of now, it is a big no. Lovely cards on social media but sort of scam when you order them.

Great fun light up musical cards , very sturdy , well packaged

I love these cards. I did have a strange issue where Toya Mail blamed to have delivered to me but hadn’t. Lumibop kindly sent a replacement with something extra. At busy times it can take a while to reply but I’m very pleased with the service and these really are the best cards!

Shocking customer service. Ordered a few cards at £9.50 each, one didn't work. Can I get a replacement? No! They have ignored all emails, instagram inbox and posts on their instagram posts stating my issue. Which is a real shame as the cards that do work are brilliant. Look for another supplier if you can, as I have lost trust in what seemed to be a great brand.