The Luminara candle didn't work as described. I contacted customer service and described the issue. I hoped for a troubleshooting guide. Instead, I was told that I could return the item within 90... Toon meer
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The new brown turkey candle turned out to be gold. Much too gaudy for me. Did return it, but that was an expensive thing to do. Called customer service several times. Misinformed about refund. Couldn'... Toon meer
I ordered six items; I was charged for six items. I received five. I have called four times. I also contacted them by their online return portal. I did get a same-day response via email stating i... Toon meer
Værste netthandel noen gang!!!!! Eier skylder på opphørssalg, men produktene er ødelagt. Mye feil på elektronikken, lysene har blitt gule, får ikke byttet mange av batteriene da plastfestene har smel... Toon meer
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I will be totally honest & constructive…
I will be totally honest & constructive as requested.
This stuff is totally awful & doesn’t do anything like it claims to do. It is in the form of a stick & it is so hard in texture then I found that trying to rub it on would be extremely bad for the delicate skin around the eye.
At the moment I’m using it as lip balm. For everyone out there use “My Perfect Eye” it totally works you will be astonished. I wish I’d read the reviews before I bought this product. EVERY ONE - don’t waste your hard earned cash.
Just to reiterate having read the box below - I have not received any incentive to write this & nothing could make me - it’s a dreadful product - I just wish I had my hard earned cash back if anyone is listening.
DO NOT PURCHASE THE EYEBALM
DO NOT PURCHASE THE EYEBALM. It doesn’t work. Website states 90 day return with no questions asked. They don’t tell you that you have to return it to CHINA! ( with YOU paying the return cost with a tracking number! ). This will cost about $50 !!!! My first email was answered immediately telling me how to proceed with return ( sending to CHINA )…. When I sent a follow up email asking why it needed to be returned to CHINA when their website says their warehouse is in Texas, I have gotten no response.. it’s been over 2 weeks and all I have gotten is “CRICKETS” .I should have done my research. I’m out $80 .
SCAM!
SCAM!! Don't buy this product. The money back guarantee is so undoable they know no one will ever bother. I just threw it away, what a waste of money. AVOID.
Doesn’t work
Doesn’t work. Hard to get money back if you want to return. Had til get my method of payment company involved. Don’t spend your money on this product !!!
The product does not work
The product does not work. I bought the eye balm and I should have known better. I’m just glad I only bought one. The stick was soo hard that all I did was pull all the skin under my eyes making them even more puffier. It was impossible to apply gently. Should have done more homework.
I ordered the Eye Balm and it doesn't…
I ordered the Eye Balm and it doesn't do anything. Total scam. Plus, it took a long time to even get the product.
Luminara has my money, but I have no product
I first ordered from Luminara late November received my order timely enjoy the product so much. I placed another order for almost $100. It has been 10 days since I was told they were delivered and yet they have not been delivered but they have my money nobody answers the customer service telephone or the email at this point. I just want my order canceled and I want my refund I’ve never dealt with such poor customer service.
Total scam
Total scam! Ordered a luminara eye balm instead received a cheap copy full of toxic ingredients from Temu called Tumeric Retinol Eyestick 5g made in China. Ingredients Petrolatum, Paraffin Liquidium, Squarline, Suvarline
Ikke et tillidsvækkende firma.
Jeg ville købe et produkt (reklame på Facebook) fra dette firma, men da jeg skulle betale med mit Visakort, fik jeg beskeden om, at kortet ikke duede og, at jeg skulle bruge et andet kort. Jeg prøvede med Mastercard og det gik igennem med MitID, men jeg fik aldrig nogen bekræftelse om ordren på min email. Af samme grund har jeg måttet spærre begge kort og få et nyt MItID. Så nej, jeg vil ikke anbefale dette firma.
Purchased a Luminara Flameless Candle…
Purchased a Luminara Flameless Candle with color option on the remote control. The candle worked for 10 days, then the remote stopped working completely. Followed the instructions with new batteries, attempting to restart. Contacted the company and was told that the return policy states I have to video showing that the remote is not working. My android phone does not record or send video. I spent over $50 for this candle, only wanted an exchange. I have 5 other Luninara products and I assure you this will be the last product I ever purchase from this company. For sure I will be letting others know about their absurd exchange policy.
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