Luso Spas Reviews 

Very friendly and helpful fixed my spa in a flash lovely lads thanks

I would like to give a 5 star review for Tom and Bill of Luso Spas for the professional way they delivered and installed our spa. They really went over and above for there company and I would highly recommend them. Thanks so much guys.
Conway and Julie

After having a Hot tub for many years I was looking at downsizing. I chose Luso Spas because of the 5 star reviews and service, plus it was selling the "Atlantis2" Tub that I wanted at a very competitive price. Living in Northern Ireland would explain that the delivery took just a little longer than if living within the mainland UK. However, it was worth the wait when the tub arrived. I've had the tub a few months now, and have enjoyed many hours of relaxation in it. Aftercare is good, and if looking at purchasing a Tub from Luso Spas would be the right choice.

Everyone from the office to the guys who came to do my repair and service my hotub were a great bunch of people efficient and professional exactly what you would want from a company ۔
Many thanks to all .

I bought my hot tub from Luso spas several years ago. The service was great and the hot tub is still fantastic. Recently, I needed a replacement jet, so I contacted Luso spas again, knowing that they knew my hot tub but also because I knew their service was excellent. They're very professional and exact part arrived swiftly. Cheers guys

Tom & Billy were on time, very affable & efficient. Samantha in the office team was excellent too.

Fantastic experience with these guys. Very accommodating and easy to deal with .

Highly recommend

We bought a hot tub a couple of years ago and because of the rise in heating costs we thought we would sell it, but the market for second hand hot tubs isn't great, anyway a recommendation put us onto to Jay at Luso, he was quite straight forward with us and explained he could get it taken away for us, we discussed it and decided it was the best option for a start it needed to be craned out over our bungalow, it would have become an hassle, so we are very happy at the price Jay offered and asks us and tells us what will happen every step of the way, we feel he is very genuine and really sincere in his approach to helping us remove the hot tub

Used these guys for a few years now since installing my air source heat pump. Yearly service and recently carried out a pump replacement and new speakers on my older tub, bringing it back to life just in time for the Autumn period. Would recommend 👍

Excellent service. We ordered new hot tub and it was delivered less than a week later. Fantastic price, too good an offer to refuse. Arrived promptly, set it all up, wired it in, even fitted a cover lifter. Couldn’t get the Bluetooth to work so messaged and had a reply straight away and it was sorted. Can’t fault Luso spas at all. Thank you so much

We have 2 luxury 1 bed holiday cottages with hot tubs near York The Snug and The Nest,
We were nearing completion of The Nest in October 2023 and on reccomendation visited Luso Spas showroom, where Jay showed us round and was a depth of knowledge and advice and understood what we needed to offer The wow factor for couples coming for special stays.
We purchased a Chicago 2 in midnight canyon and had it delivered and installed in December 2023.
The delivery and installation guys were fantastic on time, efficient, knowledgeable and friendly, everything you want from what is a major investment.
Has our Luso spa hot tub delivered the WOW FACTOR Yes Yes and more our guests are wowed on arrival when we demonstrate how to use it and love it during their stay, so much, repeat bookings are flooding in.
How happy are we with Luso spas products, service and customer service ? VERY HAPPY so happy we have ordered a new hot tub from Luso for our other property The Snug to be delivered and installed in September 2024.
We offer couples luxury short breaks in 2 wonderful cottages and our amazing Luso hot tubs are the icing on the cake .
Thank you Luso for your wonderful advice; products and wonderful customer service .
Steve and Julie Gilpin The Snug and The Nest

We had a hot tub and heat pump installed by Luso Spas a few months ago. The service we had from them was brilliant from start to finish. We were given helpful and friendly advice before our purchase followed up with excellent aftercare. Jay always communicated well and was quick to answer any questions we had. The installer was very helpful on the day and worked late to get everything set up properly. We have found that with the heat pump running costs are very affordable. Highly recommended Luso Spas!

A big thank you to Tom for coming out at short notice to sort a leak in my hot tub, extremely knowledgable and professional service would highly recommend and use again!

This was my second tub that I bought from Jay always excellent Service and Tom & Ryan that installed it were great help and would highly recommend

Five star experience we had our hot tub delivered last Saturday excellent service Jay is great and very very helpful and the delivery was perfect Aidan and Tom were very polite and knowledgeable installing it and then showing us how to use it
I would highly recommend and 100% definitely go back when want to renew it
Thanks Jay
Graham and Lesley
Sheffield

From ordering our Aquarius Plug and Play, delivery and install, my experience with Luso has been brilliant! Samantha was super attentive via phone and email prior to delivery, then Tom and Billy who delivered, were so friendly and knowledgeable, they were both fast, efficient and super professional, they ran through everything with me and assured me that aftercare was available should I require anything further information from them. Thank you Luso Team!! Great stuff!

Would just like to say a big thankyou to Luso spas. We have had the Luna hot tub for three years without a problem. Then earlier in the year we had the monsoon that took out my power board. Jay sent the part out the next day and a few months later I’ve gone in to change. I had a personal phone call and he stepped me through the setup configuration. Top company, top man and couldn’t have been anymore helpful.
Thankyou very much, highly recommend

Nick Tansley kings lynn

Sam and Jamie have been fantastic since supplying our swim spa in 2021 to fixing it when repairs were needed and they did so very quickly. Would recommend Luso Spas to anyone interested in buying a hot tub / swim spa. Not only will they be purchasing a fantastic product, but they will also received first class customer service.

Recently had the 9.5kw air source heat pump fitted by Luso, I was very sceptical at first from hearing that it will save between 60-80% of electric but we went for it anyway, and wow they are not kidding! See massive improvements to my electric bill and now I can leave my spa running all the time at 38 degrees! I spoke with jay and he was very helpful and recommended me the 9.5kw and kept me updated with the delivery and installation date/times, the two guys Aiden and Tom were very professional and did such a good job! They gave me a run through once they finished and answered all my questions. Great service from the order to the installation! Would highly recommend to anyone who wishes to have a heat pump installed to have it done by Luso Spas!
Kyle from Liverpool:)

Just had a service a year on from having an air source heat pump fitted to my hot tub. Great service and communication from luso and glad I opted for the 7.5kw ASHP which has saved me a good chunk! 5* service